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  3. [App-Beta] Problems, Bugs and other Issues
  4. Route crashing since 4.3.2 update

Route crashing since 4.3.2 update

Scheduled Pinned Locked Moved [App-Beta] Problems, Bugs and other Issues
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  • Corjan Meijerink Corjan Meijerink

    @Dae-0 @DChiel @Jon-Edwards @Paul-Algra Do you by any chance have the offline maps installed for the region you are driving through?

    Were you navigating online or offline?

    Regardless of the above, could you perhaps try navigating again (with either the current or updated beta version) after removing all your offline maps? πŸ™‚

    DChiel
    DChiel
    DChiel
    wrote on last edited by
    #11

    @Corjan-Meijerink i was using the online map and navigating online.

    Corjan Meijerink 1 Reply Last reply
    0
    • Corjan Meijerink Corjan Meijerink

      @Dae-0 @DChiel @Jon-Edwards @Paul-Algra Do you by any chance have the offline maps installed for the region you are driving through?

      Were you navigating online or offline?

      Regardless of the above, could you perhaps try navigating again (with either the current or updated beta version) after removing all your offline maps? πŸ™‚

      Jon Edwards
      Jon Edwards
      Jon Edwards
      wrote on last edited by
      #12

      @Corjan-Meijerink
      I was navigating online but have offline map installed, I will try again tomorrow using the updated beta version.

      1 Reply Last reply
      0
      • DChiel DChiel

        @Corjan-Meijerink i was using the online map and navigating online.

        Corjan Meijerink
        Corjan Meijerink
        Corjan Meijerink
        Developer
        wrote on last edited by Corjan Meijerink
        #13

        @DChiel but were the offline maps installed?

        @Jon-Edwards thanks for testing! (So please remove all offline maps you have)

        Jon Edwards DChiel 2 Replies Last reply
        0
        • Corjan Meijerink Corjan Meijerink

          @DChiel but were the offline maps installed?

          @Jon-Edwards thanks for testing! (So please remove all offline maps you have)

          Jon Edwards
          Jon Edwards
          Jon Edwards
          wrote on last edited by
          #14

          @Corjan-Meijerink
          Last night I updated to the latest update via TestFlight.
          This morning I planned a new route containing 13 waypoints, the app continued to crash as it had previously.
          I deleted all stored offline maps rebooted my phone and restarted the app, I had to choose waypoint number seven as my start point because that was my location. The app has continued to crash intermittently leaving me looking at my Home Screen, on restarting the app the navigate option takes me to the current waypoint and continues to work for 10-15 minutes before crashing again.

          Corjan Meijerink 2 Replies Last reply
          0
          • Jon Edwards Jon Edwards

            @Corjan-Meijerink
            Last night I updated to the latest update via TestFlight.
            This morning I planned a new route containing 13 waypoints, the app continued to crash as it had previously.
            I deleted all stored offline maps rebooted my phone and restarted the app, I had to choose waypoint number seven as my start point because that was my location. The app has continued to crash intermittently leaving me looking at my Home Screen, on restarting the app the navigate option takes me to the current waypoint and continues to work for 10-15 minutes before crashing again.

            Corjan Meijerink
            Corjan Meijerink
            Corjan Meijerink
            Developer
            wrote on last edited by
            #15

            @Jon-Edwards Thanks for letting me know!
            We've made some more changes that we are testing internally. Hoping to get something your way this afternoon.

            1 Reply Last reply
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            • Jon Edwards Jon Edwards

              @Corjan-Meijerink
              Last night I updated to the latest update via TestFlight.
              This morning I planned a new route containing 13 waypoints, the app continued to crash as it had previously.
              I deleted all stored offline maps rebooted my phone and restarted the app, I had to choose waypoint number seven as my start point because that was my location. The app has continued to crash intermittently leaving me looking at my Home Screen, on restarting the app the navigate option takes me to the current waypoint and continues to work for 10-15 minutes before crashing again.

              Corjan Meijerink
              Corjan Meijerink
              Corjan Meijerink
              Developer
              wrote on last edited by
              #16

              @Jon-Edwards A new iOS beta is available, could you let me know how that one works?

              Jon Edwards 1 Reply Last reply
              0
              • Corjan Meijerink Corjan Meijerink

                @DChiel but were the offline maps installed?

                @Jon-Edwards thanks for testing! (So please remove all offline maps you have)

                DChiel
                DChiel
                DChiel
                wrote on last edited by DChiel
                #17

                @Corjan-Meijerink nope; no offline maps are installed.

                Corjan Meijerink 1 Reply Last reply
                0
                • DChiel DChiel

                  @Corjan-Meijerink nope; no offline maps are installed.

                  Corjan Meijerink
                  Corjan Meijerink
                  Corjan Meijerink
                  Developer
                  wrote on last edited by
                  #18

                  @DChiel Thanks for letting me know.
                  Could you also test again with the latest 345 version? πŸ™‚

                  DChiel 2 Replies Last reply
                  1
                  • Corjan Meijerink Corjan Meijerink

                    @Jon-Edwards A new iOS beta is available, could you let me know how that one works?

                    Jon Edwards
                    Jon Edwards
                    Jon Edwards
                    wrote on last edited by Jon Edwards
                    #19

                    @Corjan-Meijerink
                    Yes no problem but I won’t be on the road again now until Friday morning, I hope this is ok.

                    Corjan Meijerink 1 Reply Last reply
                    0
                    • Jon Edwards Jon Edwards

                      @Corjan-Meijerink
                      Yes no problem but I won’t be on the road again now until Friday morning, I hope this is ok.

                      Corjan Meijerink
                      Corjan Meijerink
                      Corjan Meijerink
                      Developer
                      wrote on last edited by
                      #20

                      @Jon-Edwards No worries πŸ™‚

                      1 Reply Last reply
                      0
                      • Corjan Meijerink Corjan Meijerink

                        @DChiel Thanks for letting me know.
                        Could you also test again with the latest 345 version? πŸ™‚

                        DChiel
                        DChiel
                        DChiel
                        wrote on last edited by
                        #21

                        @Corjan-Meijerink i already did; same problem. Just installed version 346 and going to test later on ...

                        1 Reply Last reply
                        0
                        • Cristiano Repetti
                          Cristiano Repetti
                          Cristiano Repetti
                          wrote on last edited by
                          #22

                          hello
                          i have carplay connected to my iphone 14pro, on audi q3.
                          Every time (not ever, but most of) when i turn off the car, I receive message that "my route app is crashed", even if I DON'T use it.

                          1 Reply Last reply
                          1
                          • Corjan Meijerink Corjan Meijerink

                            @DChiel Thanks for letting me know.
                            Could you also test again with the latest 345 version? πŸ™‚

                            DChiel
                            DChiel
                            DChiel
                            wrote on last edited by
                            #23

                            @Corjan-Meijerink version 346 works perfect (if it's about former crash results)!

                            1 Reply Last reply
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