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  4. Route crashing since 4.3.2 update

Route crashing since 4.3.2 update

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Corjan Meijerinkundefined Offline
    Corjan Meijerinkundefined Offline
    Corjan Meijerink
    Developer
    wrote on last edited by
    #9

    @Dae-0 @DChiel @Jon-Edwards @Paul-Algra Do you by any chance have the offline maps installed for the region you are driving through?

    Were you navigating online or offline?

    Regardless of the above, could you perhaps try navigating again (with either the current or updated beta version) after removing all your offline maps? πŸ™‚

    Dae 0undefined DChielundefined Jon Edwardsundefined 3 Replies Last reply
    0
    • Corjan Meijerinkundefined Corjan Meijerink

      @Dae-0 @DChiel @Jon-Edwards @Paul-Algra Do you by any chance have the offline maps installed for the region you are driving through?

      Were you navigating online or offline?

      Regardless of the above, could you perhaps try navigating again (with either the current or updated beta version) after removing all your offline maps? πŸ™‚

      Dae 0undefined Offline
      Dae 0undefined Offline
      Dae 0
      wrote on last edited by Dae 0
      #10

      @Corjan-Meijerink I have offline maps and was navigating offline. I can’t navigate online as the device I use has no SIM card.

      1 Reply Last reply
      0
      • Corjan Meijerinkundefined Corjan Meijerink

        @Dae-0 @DChiel @Jon-Edwards @Paul-Algra Do you by any chance have the offline maps installed for the region you are driving through?

        Were you navigating online or offline?

        Regardless of the above, could you perhaps try navigating again (with either the current or updated beta version) after removing all your offline maps? πŸ™‚

        DChielundefined Offline
        DChielundefined Offline
        DChiel
        wrote on last edited by
        #11

        @Corjan-Meijerink i was using the online map and navigating online.

        Corjan Meijerinkundefined 1 Reply Last reply
        0
        • Corjan Meijerinkundefined Corjan Meijerink

          @Dae-0 @DChiel @Jon-Edwards @Paul-Algra Do you by any chance have the offline maps installed for the region you are driving through?

          Were you navigating online or offline?

          Regardless of the above, could you perhaps try navigating again (with either the current or updated beta version) after removing all your offline maps? πŸ™‚

          Jon Edwardsundefined Offline
          Jon Edwardsundefined Offline
          Jon Edwards
          wrote on last edited by
          #12

          @Corjan-Meijerink
          I was navigating online but have offline map installed, I will try again tomorrow using the updated beta version.

          1 Reply Last reply
          0
          • DChielundefined DChiel

            @Corjan-Meijerink i was using the online map and navigating online.

            Corjan Meijerinkundefined Offline
            Corjan Meijerinkundefined Offline
            Corjan Meijerink
            Developer
            wrote on last edited by Corjan Meijerink
            #13

            @DChiel but were the offline maps installed?

            @Jon-Edwards thanks for testing! (So please remove all offline maps you have)

            Jon Edwardsundefined DChielundefined 2 Replies Last reply
            0
            • Corjan Meijerinkundefined Corjan Meijerink

              @DChiel but were the offline maps installed?

              @Jon-Edwards thanks for testing! (So please remove all offline maps you have)

              Jon Edwardsundefined Offline
              Jon Edwardsundefined Offline
              Jon Edwards
              wrote on last edited by
              #14

              @Corjan-Meijerink
              Last night I updated to the latest update via TestFlight.
              This morning I planned a new route containing 13 waypoints, the app continued to crash as it had previously.
              I deleted all stored offline maps rebooted my phone and restarted the app, I had to choose waypoint number seven as my start point because that was my location. The app has continued to crash intermittently leaving me looking at my Home Screen, on restarting the app the navigate option takes me to the current waypoint and continues to work for 10-15 minutes before crashing again.

              Corjan Meijerinkundefined 2 Replies Last reply
              0
              • Jon Edwardsundefined Jon Edwards

                @Corjan-Meijerink
                Last night I updated to the latest update via TestFlight.
                This morning I planned a new route containing 13 waypoints, the app continued to crash as it had previously.
                I deleted all stored offline maps rebooted my phone and restarted the app, I had to choose waypoint number seven as my start point because that was my location. The app has continued to crash intermittently leaving me looking at my Home Screen, on restarting the app the navigate option takes me to the current waypoint and continues to work for 10-15 minutes before crashing again.

                Corjan Meijerinkundefined Offline
                Corjan Meijerinkundefined Offline
                Corjan Meijerink
                Developer
                wrote on last edited by
                #15

                @Jon-Edwards Thanks for letting me know!
                We've made some more changes that we are testing internally. Hoping to get something your way this afternoon.

                1 Reply Last reply
                0
                • Jon Edwardsundefined Jon Edwards

                  @Corjan-Meijerink
                  Last night I updated to the latest update via TestFlight.
                  This morning I planned a new route containing 13 waypoints, the app continued to crash as it had previously.
                  I deleted all stored offline maps rebooted my phone and restarted the app, I had to choose waypoint number seven as my start point because that was my location. The app has continued to crash intermittently leaving me looking at my Home Screen, on restarting the app the navigate option takes me to the current waypoint and continues to work for 10-15 minutes before crashing again.

                  Corjan Meijerinkundefined Offline
                  Corjan Meijerinkundefined Offline
                  Corjan Meijerink
                  Developer
                  wrote on last edited by
                  #16

                  @Jon-Edwards A new iOS beta is available, could you let me know how that one works?

                  Jon Edwardsundefined 1 Reply Last reply
                  0
                  • Corjan Meijerinkundefined Corjan Meijerink

                    @DChiel but were the offline maps installed?

                    @Jon-Edwards thanks for testing! (So please remove all offline maps you have)

                    DChielundefined Offline
                    DChielundefined Offline
                    DChiel
                    wrote on last edited by DChiel
                    #17

                    @Corjan-Meijerink nope; no offline maps are installed.

                    Corjan Meijerinkundefined 1 Reply Last reply
                    0
                    • DChielundefined DChiel

                      @Corjan-Meijerink nope; no offline maps are installed.

                      Corjan Meijerinkundefined Offline
                      Corjan Meijerinkundefined Offline
                      Corjan Meijerink
                      Developer
                      wrote on last edited by
                      #18

                      @DChiel Thanks for letting me know.
                      Could you also test again with the latest 345 version? πŸ™‚

                      DChielundefined 2 Replies Last reply
                      1
                      • Corjan Meijerinkundefined Corjan Meijerink

                        @Jon-Edwards A new iOS beta is available, could you let me know how that one works?

                        Jon Edwardsundefined Offline
                        Jon Edwardsundefined Offline
                        Jon Edwards
                        wrote on last edited by Jon Edwards
                        #19

                        @Corjan-Meijerink
                        Yes no problem but I won’t be on the road again now until Friday morning, I hope this is ok.

                        Corjan Meijerinkundefined 1 Reply Last reply
                        0
                        • Jon Edwardsundefined Jon Edwards

                          @Corjan-Meijerink
                          Yes no problem but I won’t be on the road again now until Friday morning, I hope this is ok.

                          Corjan Meijerinkundefined Offline
                          Corjan Meijerinkundefined Offline
                          Corjan Meijerink
                          Developer
                          wrote on last edited by
                          #20

                          @Jon-Edwards No worries πŸ™‚

                          1 Reply Last reply
                          0
                          • Corjan Meijerinkundefined Corjan Meijerink

                            @DChiel Thanks for letting me know.
                            Could you also test again with the latest 345 version? πŸ™‚

                            DChielundefined Offline
                            DChielundefined Offline
                            DChiel
                            wrote on last edited by
                            #21

                            @Corjan-Meijerink i already did; same problem. Just installed version 346 and going to test later on ...

                            1 Reply Last reply
                            0
                            • Cristiano Repettiundefined Offline
                              Cristiano Repettiundefined Offline
                              Cristiano Repetti
                              wrote on last edited by
                              #22

                              hello
                              i have carplay connected to my iphone 14pro, on audi q3.
                              Every time (not ever, but most of) when i turn off the car, I receive message that "my route app is crashed", even if I DON'T use it.

                              1 Reply Last reply
                              1
                              • Corjan Meijerinkundefined Corjan Meijerink

                                @DChiel Thanks for letting me know.
                                Could you also test again with the latest 345 version? πŸ™‚

                                DChielundefined Offline
                                DChielundefined Offline
                                DChiel
                                wrote on last edited by
                                #23

                                @Corjan-Meijerink version 346 works perfect (if it's about former crash results)!

                                1 Reply Last reply
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