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Having a foreign language at the profile

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  • Cookie On Tourundefined Offline
    Cookie On Tourundefined Offline
    Cookie On Tour
    wrote on last edited by
    #1

    Hello,

    when having "German" (as an example) setup at the account (profile) and going to the Help and Support section, the website is clean and not showing any articles, links, or videos etc.

    I learned from the forum that I would find articles there to make my live easier to start with the apps, but I was seeing nothing 馃槥

    Can you please consider doing either the one or the other or multiple options to improve the situation please?

    • When a foreign language is configured, show an info box to give an information about content that might be hidden due to language settings at the users account.

    • Showing English as default (or make a fall-back language configurable at the user account)

    • Giving an option to make an easy switch between languages without the need to reconfigure the profile (account)

    I mean, I want to keep my preferred language, but if that is not available, I still want to see something. When the default language is not available, there could be a message like "sorry this content is currently not available in your preferred language".

    Many thanks

    Mit freundlichen Gruessen / Met vriendelijke groet / Best regards

    Joerg
    (Cookie-On-Tour.de)

    Duster Laur茅ate SCe 115 LPG 4x2 路 Everest Minicamp by Niewiadow (B1300)
    Carpuride W701 Pro 路 iPhone 15 Pro Max

    Corjan Meijerinkundefined 1 Reply Last reply
    0
    • Cookie On Tourundefined Cookie On Tour

      Hello,

      when having "German" (as an example) setup at the account (profile) and going to the Help and Support section, the website is clean and not showing any articles, links, or videos etc.

      I learned from the forum that I would find articles there to make my live easier to start with the apps, but I was seeing nothing 馃槥

      Can you please consider doing either the one or the other or multiple options to improve the situation please?

      • When a foreign language is configured, show an info box to give an information about content that might be hidden due to language settings at the users account.

      • Showing English as default (or make a fall-back language configurable at the user account)

      • Giving an option to make an easy switch between languages without the need to reconfigure the profile (account)

      I mean, I want to keep my preferred language, but if that is not available, I still want to see something. When the default language is not available, there could be a message like "sorry this content is currently not available in your preferred language".

      Many thanks

      Corjan Meijerinkundefined Online
      Corjan Meijerinkundefined Online
      Corjan Meijerink
      Developer
      wrote on last edited by
      #2

      @Cookie-On-Tour I鈥檒l forward this to the support division! 馃檪

      Cookie On Tourundefined 1 Reply Last reply
      1
      • Corjan Meijerinkundefined Corjan Meijerink

        @Cookie-On-Tour I鈥檒l forward this to the support division! 馃檪

        Cookie On Tourundefined Offline
        Cookie On Tourundefined Offline
        Cookie On Tour
        wrote on last edited by
        #3

        @Corjan-Meijerink thanks a lot!

        Mit freundlichen Gruessen / Met vriendelijke groet / Best regards

        Joerg
        (Cookie-On-Tour.de)

        Duster Laur茅ate SCe 115 LPG 4x2 路 Everest Minicamp by Niewiadow (B1300)
        Carpuride W701 Pro 路 iPhone 15 Pro Max

        Corjan Meijerinkundefined 1 Reply Last reply
        0
        • Cookie On Tourundefined Cookie On Tour

          @Corjan-Meijerink thanks a lot!

          Corjan Meijerinkundefined Online
          Corjan Meijerinkundefined Online
          Corjan Meijerink
          Developer
          wrote on last edited by
          #4

          @Cookie-On-Tour If I switch to German, and click "Unterst眉tzung" I see this after being redirected to myrouteapp.com/support

          cad19f2b-05b6-4064-9747-24b07270cc37-image.png

          What do you see?

          Cookie On Tourundefined 1 Reply Last reply
          0
          • Corjan Meijerinkundefined Corjan Meijerink

            @Cookie-On-Tour If I switch to German, and click "Unterst眉tzung" I see this after being redirected to myrouteapp.com/support

            cad19f2b-05b6-4064-9747-24b07270cc37-image.png

            What do you see?

            Cookie On Tourundefined Offline
            Cookie On Tourundefined Offline
            Cookie On Tour
            wrote on last edited by Cookie On Tour
            #5

            @Corjan-Meijerink Oh dat is interessant, dat is wat ik krijg weergegeven

            Bildschirmfoto 2024-07-03 um 13.09.25.jpg

            Mit freundlichen Gruessen / Met vriendelijke groet / Best regards

            Joerg
            (Cookie-On-Tour.de)

            Duster Laur茅ate SCe 115 LPG 4x2 路 Everest Minicamp by Niewiadow (B1300)
            Carpuride W701 Pro 路 iPhone 15 Pro Max

            Corjan Meijerinkundefined 1 Reply Last reply
            0
            • Cookie On Tourundefined Cookie On Tour

              @Corjan-Meijerink Oh dat is interessant, dat is wat ik krijg weergegeven

              Bildschirmfoto 2024-07-03 um 13.09.25.jpg

              Corjan Meijerinkundefined Online
              Corjan Meijerinkundefined Online
              Corjan Meijerink
              Developer
              wrote on last edited by
              #6

              @Cookie-On-Tour Waar heb je op geklikt voordat je op deze pagina kwam?

              Cookie On Tourundefined 2 Replies Last reply
              0
              • Corjan Meijerinkundefined Corjan Meijerink

                @Cookie-On-Tour Waar heb je op geklikt voordat je op deze pagina kwam?

                Cookie On Tourundefined Offline
                Cookie On Tourundefined Offline
                Cookie On Tour
                wrote on last edited by
                #7

                @Corjan-Meijerink Ik heb verschillende dingen geprobeerd, waaronder de hoofdnavigatie bovenaan het scherm en dan ook linksonder in de browser, vanwaar je ook de helppagina's kunt openen.

                Mit freundlichen Gruessen / Met vriendelijke groet / Best regards

                Joerg
                (Cookie-On-Tour.de)

                Duster Laur茅ate SCe 115 LPG 4x2 路 Everest Minicamp by Niewiadow (B1300)
                Carpuride W701 Pro 路 iPhone 15 Pro Max

                1 Reply Last reply
                0
                • Corjan Meijerinkundefined Corjan Meijerink

                  @Cookie-On-Tour Waar heb je op geklikt voordat je op deze pagina kwam?

                  Cookie On Tourundefined Offline
                  Cookie On Tourundefined Offline
                  Cookie On Tour
                  wrote on last edited by
                  #8

                  @Corjan-Meijerink

                  Als ik de taal in mijn profiel instel op Engels en naar de helppagina's ga, zie ik de Engelse inhoud, als ik terugschakel naar Duits en de helppagina's opnieuw bezoek, zie ik nog steeds de Engelse artikelen, maar zodra ik de website opnieuw laad, is alles weer leeg.

                  Mit freundlichen Gruessen / Met vriendelijke groet / Best regards

                  Joerg
                  (Cookie-On-Tour.de)

                  Duster Laur茅ate SCe 115 LPG 4x2 路 Everest Minicamp by Niewiadow (B1300)
                  Carpuride W701 Pro 路 iPhone 15 Pro Max

                  1 Reply Last reply
                  0
                  • Corjan Meijerinkundefined Online
                    Corjan Meijerinkundefined Online
                    Corjan Meijerink
                    Developer
                    wrote on last edited by
                    #9

                    @Cookie-On-Tour Interessant!
                    Werkelijk geen idee hoe dat kan op dit moment 馃檪

                    Misschien dat het nog uit maakt dat je daadwerkelijk in Duitsland bent.

                    Cookie On Tourundefined 1 Reply Last reply
                    0
                    • Corjan Meijerinkundefined Corjan Meijerink

                      @Cookie-On-Tour Interessant!
                      Werkelijk geen idee hoe dat kan op dit moment 馃檪

                      Misschien dat het nog uit maakt dat je daadwerkelijk in Duitsland bent.

                      Cookie On Tourundefined Offline
                      Cookie On Tourundefined Offline
                      Cookie On Tour
                      wrote on last edited by
                      #10

                      @Corjan-Meijerink Normaal gesproken zou ik zeggen dat het een cacheprobleem is, maar ik heb de cache van mijn browser gewist en ook een andere browser geprobeerd, helaas met hetzelfde resultaat.

                      Mit freundlichen Gruessen / Met vriendelijke groet / Best regards

                      Joerg
                      (Cookie-On-Tour.de)

                      Duster Laur茅ate SCe 115 LPG 4x2 路 Everest Minicamp by Niewiadow (B1300)
                      Carpuride W701 Pro 路 iPhone 15 Pro Max

                      1 Reply Last reply
                      0
                      • Corjan Meijerinkundefined Online
                        Corjan Meijerinkundefined Online
                        Corjan Meijerink
                        Developer
                        wrote on last edited by
                        #11

                        If you head over to myrouteapp.com/support, how are things looking today? 馃檪

                        1 Reply Last reply
                        0
                        • J枚rgenundefined Offline
                          J枚rgenundefined Offline
                          J枚rgen
                          Valued contributor
                          wrote on last edited by
                          #12

                          @Corjan-Meijerink

                          https://forum.myrouteapp.com/topic/7512/unterst眉tzung-und-dann-wie-geht-es-einfach-zur-anleitung-dem-handbuch/12

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