unable to calculate route

[Corjan Meijerink]

@Patrick-33 thanks for sharing!
On your tablet, could you go the the account page, scroll down to the version number, long press this and share the displayed file with me?

You can email it to corjan@myrouteapp.com

[Patrick 33]

@Corjan-Meijerink
File sent
I tried a new reinstallation just before generating the info file

[Corjan Meijerink]

@Patrick-33 Awesome!

[Con Hennekens]

@Patrick-33 said in unable to calculate route:

I tried a new reinstallation just before generating the info file

I think you need to regenerate the error first, else it will not be in the logfile after a re-install.

[Corjan Meijerink]

@Patrick-33 due to the clean install, the logs are not containing all the information

Could you at least go to the offline maps section (where you saw the error) - then attempt to start a route again - then share the logs with me again?

[Patrick 33]

@Corjan-Meijerink ok

[Patrick 33]

@Corjan-Meijerink File returned after error

[Corjan Meijerink]

@Patrick-33 did you actively deny the requested location permissions or were they never prompted?

Please check the location permissions of the app and allow them
Then report back to see if the issue is resolved. I see a lot of error messages stating that the location could not be retrieved.

[Patrick 33]

@Corjan-Meijerink
The authorization was set to "only allow if the app is used". I put "always allow"

I restarted the app, but still the same message.
I send a new log file

[Corjan Meijerink]

@Patrick-33 now it's interesting
Thanks for the quick cooperation.

I unfortunately don't see an obvious issue in the logs
Will research this a bit more later on.

[Patrick 33]

@Corjan-Meijerink Thank you for your help

[Patrick 33]

@Corjan-Meijerink
There is also the problem that I cannot download the maps offline. If it helps...

[Patrick 33]

@Corjan-Meijerink
If it helps, in the "Download" and "Downloads" menus I don't have any files while on the phone, they are present.
I feel like I'm always offline on the tablet...

[Patrick 33]

@Corjan-Meijerink Good morning, For your information, I just reset the tablet settings and everything works again on the myroute application.

[Con Hennekens]

@Patrick-33, thanks for reporting back. Did you have any security, anti-virus or, privacy apps installed previously by any chance?

[Corjan Meijerink]

@Patrick-33 great!

[Patrick 33]

@Con-Hennekens said in unable to calculate route:

thanks for reporting back. Did you have any security, anti-virus or, privacy apps installed previously by any chance?

Yes, it has BitDefender on it.

[Con Hennekens]

@Patrick-33, I think it will be mighty interesting if you reinstalled Bitdefender after resetting your tablet, and if your testing was done prior of after that. Bitdefender probably has some code that could intervene with access to the HERE servers. For DuckDuckGo this has already been proven less or more...

[Patrick 33]

@Con-Hennekens
I uninstalled and reinstalled BitDefender and yes, it is the problem.
Unable to calculate route.
I'm uninstalling Bit defenbder at the moment.

Edit : And it's persistent because even after uninstalling BitDefender, I still have to reset the settings.

[Con Hennekens]

@Patrick-33 said in unable to calculate route:

I uninstalled and reinstalled BitDefender and yes, it is the problem.

Thanks for trying and reporting. If you want to keep using BitDefender on your device, I assume there are methods for whitelisting specific apps in some controlpanel. You might get some help with that through their customer support or forum.

@Corjan-Meijerink, Looks like we have another culprit to add to the list . Maybe it is wise to check of the HERE (or MRA?) servers are on some blacklist that is used by some of the AV or privacy software companies?