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Karte nicht sichtbar

[Beta] Problems, Bugs and other Issues
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  • Marschel
    Marschel last edited by 2 Mar 2024, 19:12

    Hallo zusammen,
    auch bei mir sind seit den letzten beiden Updates die Karten nicht mehr sichtbar, nur noch die Buttons. Alle Funktionen sind o.k. Plane ich eine Route wird sie auch berechnet und gestartet. Alle Anzeigen im Routing funktionieren, es ist nur keine Karte sichtbar.
    Screenshot_20240302-200714.png
    Screenshot_20240302-200821.png
    Vielen Dank für eure Hilfe

    1 Reply Last reply Reply Quote 0
    • Jörgen
      Jörgen Instructor last edited by 2 Mar 2024, 23:14

      Versuche mal die App zu deinstallieren, den Cache und die Daten dazu zu löschen und dann noch mal neu zu installieren.
      Ich nehme an unter Android?

      Hardware
      iPhone 12 pro (iOS 17.0.2)
      Oukitel RT3 (Andr. 12)
      Samsung Galaxy XCover 4 (Andr. 9 Pie)
      Wireless CarPlay mit (Elebest C650)
      Wired CarPlay (SEAT Arona - 2021)
      For more information, click here

      1 Reply Last reply Reply Quote 0
      • Marschel
        Marschel last edited by 3 Mar 2024, 08:48

        Hallo Jörgen,
        danke für den Tipp.
        Ja die App ist auf Android 9 installiert.
        Habe Speicher, Cache und Programm gelöscht und wieder neu installiert. Leider ohne Erfolg.
        Es werden immer noch keine Karten angezeigt.

        Corjan Meijerink 1 Reply Last reply 3 Mar 2024, 13:21 Reply Quote 0
        • Corjan Meijerink
          Corjan Meijerink administrator @Marschel last edited by 3 Mar 2024, 13:21

          @Marschel Android 9 is not supported anymore since 2 years ago. Can I ask what phone you are using?

          RetiredWingMan 1 Reply Last reply 3 Mar 2024, 16:17 Reply Quote 0
          • Marschel
            Marschel last edited by 3 Mar 2024, 13:30

            @Corjan-Meijerink
            Hello Corian,
            I have a Motorola, moto g6 plus. Until the last two updates everything worked perfectly.

            Corjan Meijerink 1 Reply Last reply 3 Mar 2024, 15:10 Reply Quote 0
            • Corjan Meijerink
              Corjan Meijerink administrator @Marschel last edited by 3 Mar 2024, 15:10

              @Marschel Are you able to use another Android phone and confirm it works for you there? Can you update your phone to a newer Android version?

              1 Reply Last reply Reply Quote 0
              • RetiredWingMan
                RetiredWingMan @Corjan Meijerink last edited by 3 Mar 2024, 16:17

                @Corjan-Meijerink this subject has come up before without a resolution as far as I have seen. Is there an official statement somewhere that shows what is or is not supported?

                2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                Corjan Meijerink 1 Reply Last reply 3 Mar 2024, 18:15 Reply Quote 0
                • Marschel
                  Marschel last edited by 3 Mar 2024, 17:46

                  @Corjan-Meijerink
                  Hello Corjan,
                  I now tested the app again on another cell phone with Android 12 and the maps were visible and everything worked.
                  But why is Android version 6 or higher specified as the required operating system for this app in the Google Play Store and not a higher version?

                  1 Reply Last reply Reply Quote 0
                  • Corjan Meijerink
                    Corjan Meijerink administrator @RetiredWingMan last edited by 3 Mar 2024, 18:15

                    @RetiredWingMan as indicated by the App / Play store. If you cannot download the app, your phone is not supported.

                    However, besides the specific Android version or minimum requirements there are some other demands such as graphic rendering engines (for the map). Sometimes our dependencies are updated and things break for very old devices 🙂

                    @Marschel that is why the Play store indicates it can be downloaded but after downloading, a specific component shows issues. Another phone with Android 6 might work just fine.

                    However, we know the issue is not strictly related to (old) Android versions. I am therefore researching the issue and hope to come up with a solution.

                    Reinhard Punz 1 Reply Last reply 24 Mar 2024, 12:00 Reply Quote 0
                    • Marschel
                      Marschel last edited by 3 Mar 2024, 18:29

                      @Corjan-Meijerink
                      Hello Corjan,
                      Thanks for your quick answers.
                      Then I'm probably very lucky to have an old cell phone that no longer works with the Android version.😢
                      Ok, then after 7 years it's probably time for a new cell phone.😀

                      Corjan Meijerink 1 Reply Last reply 4 Mar 2024, 13:18 Reply Quote 0
                      • Corjan Meijerink
                        Corjan Meijerink administrator @Marschel last edited by 4 Mar 2024, 13:18

                        @Marschel After 7 years, I'd consider the phone to have served you well! 🙂

                        All jokes aside, I am still researching the issue to see if we can fix the issue. It seems to have a higher chance of occurring on older devices but is not strictly limited to them 😞

                        RetiredWingMan 1 Reply Last reply 4 Mar 2024, 15:38 Reply Quote 0
                        • RetiredWingMan
                          RetiredWingMan @Corjan Meijerink last edited by 4 Mar 2024, 15:38

                          @Corjan-Meijerink thank you for looking into the issue. I use my old S7 Android 8 phone as a backup to my S20 Android 13. Cheers!

                          2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                          1 Reply Last reply Reply Quote 0
                          • Marschel
                            Marschel last edited by 7 Mar 2024, 20:19

                            @Corjan-Meijerink
                            Hello Corjan
                            Now I have a new cell phone, again a Motorola, the g84 5G model with Android 13.
                            The cards are now visible again😎
                            Now the maps are visible again and I was able to test the navigation for the first time.
                            In short, I'm thrilled and will continue testing.

                            1 Reply Last reply Reply Quote 2
                            • 17 days later
                            • Reinhard Punz
                              Reinhard Punz @Corjan Meijerink last edited by 24 Mar 2024, 12:00

                              @Corjan-Meijerink ja, das wäre schön. Mein Blackview BV9100 ist jetzt leider auch betroffen. Vor dem 15. März 2024 hat alles normal funktioniert. Jetzt das Phänomen mit den nicht sichtbaren Karte. Android 9. Ich hoffe auf eine Lösung und, dass ich mir deshalb kein neues Handy kaufen muss.

                              Christian Schrenk 1 Reply Last reply 3 Apr 2024, 17:13 Reply Quote 0
                              • 10 days later
                              • Christian Schrenk
                                Christian Schrenk @Reinhard Punz last edited by 3 Apr 2024, 17:13

                                Hallo,

                                bei mir das gleiche bei beiden Telefonen die ich rein als Navi nutze, beide Android 9.

                                Schöne Überraschung zu Saisonbeginn.

                                Kann das gefixt werden oder sind wir wirklich gezwungen, nun neue Telefone zu kaufen?

                                Corjan Meijerink 1 Reply Last reply 3 Apr 2024, 19:47 Reply Quote 0
                                • Corjan Meijerink
                                  Corjan Meijerink administrator @Christian Schrenk last edited by 3 Apr 2024, 19:47

                                  @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                                  Christian Schrenk Reinhard Punz Eric Minschart RetiredWingMan Ronni 5 Replies Last reply 9 Apr 2024, 22:19 Reply Quote 0
                                  • Christian Schrenk
                                    Christian Schrenk @Corjan Meijerink last edited by 3 Apr 2024, 20:12

                                    @Corjan-Meijerink

                                    Hello Corjan,

                                    thanks for the info. If there is a solution please let me know.

                                    1 Reply Last reply Reply Quote 0
                                    • Reinhard Punz
                                      Reinhard Punz @Corjan Meijerink last edited by 5 Apr 2024, 19:00

                                      @Corjan-Meijerink Ich habe das Update auf meinem BV9100 installiert - leider ohne Erfolg. Auch Deinstallation und neu installieren hat nicht geholfen. Cache löschen ebenfalls nicht.

                                      1 Reply Last reply Reply Quote 0
                                      • Eric Minschart
                                        Eric Minschart @Corjan Meijerink last edited by 6 Apr 2024, 10:07

                                        @Corjan-Meijerink

                                        Same problem here. Galaxy active tab 2, Android 9. Fully equipped on my bike with Brodit holder, Carpe Iter controller. Completely useless at the moment. Hope there wil come a solution soon. Is there a possibility to install an older version?

                                        Br, Eric

                                        1 Reply Last reply Reply Quote 0
                                        • RetiredWingMan
                                          RetiredWingMan @Corjan Meijerink last edited by 6 Apr 2024, 15:32

                                          @Corjan-Meijerink my Samsung S7 Android 8 does not show the maps.

                                          2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                                          1 Reply Last reply Reply Quote 0
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