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    Karte nicht sichtbar

    [Beta] Problems, Bugs and other Issues
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    • Marschel
      Marschel last edited by

      Hallo zusammen,
      auch bei mir sind seit den letzten beiden Updates die Karten nicht mehr sichtbar, nur noch die Buttons. Alle Funktionen sind o.k. Plane ich eine Route wird sie auch berechnet und gestartet. Alle Anzeigen im Routing funktionieren, es ist nur keine Karte sichtbar.
      Screenshot_20240302-200714.png
      Screenshot_20240302-200821.png
      Vielen Dank für eure Hilfe

      1 Reply Last reply Reply Quote 0
      • Jörgen
        Jörgen Instructor last edited by

        Versuche mal die App zu deinstallieren, den Cache und die Daten dazu zu löschen und dann noch mal neu zu installieren.
        Ich nehme an unter Android?

        Hardware
        iPhone 12 pro (iOS 17.0.2)
        Oukitel RT3 (Andr. 12)
        Samsung Galaxy XCover 4 (Andr. 9 Pie)
        Wireless CarPlay mit (Elebest C650)
        Wired CarPlay (SEAT Arona - 2021)
        For more information, click here

        1 Reply Last reply Reply Quote 0
        • Marschel
          Marschel last edited by

          Hallo Jörgen,
          danke für den Tipp.
          Ja die App ist auf Android 9 installiert.
          Habe Speicher, Cache und Programm gelöscht und wieder neu installiert. Leider ohne Erfolg.
          Es werden immer noch keine Karten angezeigt.

          Corjan Meijerink 1 Reply Last reply Reply Quote 0
          • Corjan Meijerink
            Corjan Meijerink administrator @Marschel last edited by

            @Marschel Android 9 is not supported anymore since 2 years ago. Can I ask what phone you are using?

            RetiredWingMan 1 Reply Last reply Reply Quote 0
            • Marschel
              Marschel last edited by

              @Corjan-Meijerink
              Hello Corian,
              I have a Motorola, moto g6 plus. Until the last two updates everything worked perfectly.

              Corjan Meijerink 1 Reply Last reply Reply Quote 0
              • Corjan Meijerink
                Corjan Meijerink administrator @Marschel last edited by

                @Marschel Are you able to use another Android phone and confirm it works for you there? Can you update your phone to a newer Android version?

                1 Reply Last reply Reply Quote 0
                • RetiredWingMan
                  RetiredWingMan @Corjan Meijerink last edited by

                  @Corjan-Meijerink this subject has come up before without a resolution as far as I have seen. Is there an official statement somewhere that shows what is or is not supported?

                  2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                  Corjan Meijerink 1 Reply Last reply Reply Quote 0
                  • Marschel
                    Marschel last edited by

                    @Corjan-Meijerink
                    Hello Corjan,
                    I now tested the app again on another cell phone with Android 12 and the maps were visible and everything worked.
                    But why is Android version 6 or higher specified as the required operating system for this app in the Google Play Store and not a higher version?

                    1 Reply Last reply Reply Quote 0
                    • Corjan Meijerink
                      Corjan Meijerink administrator @RetiredWingMan last edited by

                      @RetiredWingMan as indicated by the App / Play store. If you cannot download the app, your phone is not supported.

                      However, besides the specific Android version or minimum requirements there are some other demands such as graphic rendering engines (for the map). Sometimes our dependencies are updated and things break for very old devices 🙂

                      @Marschel that is why the Play store indicates it can be downloaded but after downloading, a specific component shows issues. Another phone with Android 6 might work just fine.

                      However, we know the issue is not strictly related to (old) Android versions. I am therefore researching the issue and hope to come up with a solution.

                      Reinhard Punz 1 Reply Last reply Reply Quote 0
                      • Marschel
                        Marschel last edited by

                        @Corjan-Meijerink
                        Hello Corjan,
                        Thanks for your quick answers.
                        Then I'm probably very lucky to have an old cell phone that no longer works with the Android version.😢
                        Ok, then after 7 years it's probably time for a new cell phone.😀

                        Corjan Meijerink 1 Reply Last reply Reply Quote 0
                        • Corjan Meijerink
                          Corjan Meijerink administrator @Marschel last edited by

                          @Marschel After 7 years, I'd consider the phone to have served you well! 🙂

                          All jokes aside, I am still researching the issue to see if we can fix the issue. It seems to have a higher chance of occurring on older devices but is not strictly limited to them 😞

                          RetiredWingMan 1 Reply Last reply Reply Quote 0
                          • RetiredWingMan
                            RetiredWingMan @Corjan Meijerink last edited by

                            @Corjan-Meijerink thank you for looking into the issue. I use my old S7 Android 8 phone as a backup to my S20 Android 13. Cheers!

                            2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                            1 Reply Last reply Reply Quote 0
                            • Marschel
                              Marschel last edited by

                              @Corjan-Meijerink
                              Hello Corjan
                              Now I have a new cell phone, again a Motorola, the g84 5G model with Android 13.
                              The cards are now visible again😎
                              Now the maps are visible again and I was able to test the navigation for the first time.
                              In short, I'm thrilled and will continue testing.

                              1 Reply Last reply Reply Quote 2
                              • Reinhard Punz
                                Reinhard Punz @Corjan Meijerink last edited by

                                @Corjan-Meijerink ja, das wäre schön. Mein Blackview BV9100 ist jetzt leider auch betroffen. Vor dem 15. März 2024 hat alles normal funktioniert. Jetzt das Phänomen mit den nicht sichtbaren Karte. Android 9. Ich hoffe auf eine Lösung und, dass ich mir deshalb kein neues Handy kaufen muss.

                                Christian Schrenk 1 Reply Last reply Reply Quote 0
                                • Christian Schrenk
                                  Christian Schrenk @Reinhard Punz last edited by

                                  Hallo,

                                  bei mir das gleiche bei beiden Telefonen die ich rein als Navi nutze, beide Android 9.

                                  Schöne Überraschung zu Saisonbeginn.

                                  Kann das gefixt werden oder sind wir wirklich gezwungen, nun neue Telefone zu kaufen?

                                  Corjan Meijerink 1 Reply Last reply Reply Quote 0
                                  • Corjan Meijerink
                                    Corjan Meijerink administrator @Christian Schrenk last edited by

                                    @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                                    Christian Schrenk Reinhard Punz Eric Minschart RetiredWingMan Ronni 5 Replies Last reply Reply Quote 0
                                    • Christian Schrenk
                                      Christian Schrenk @Corjan Meijerink last edited by

                                      @Corjan-Meijerink

                                      Hello Corjan,

                                      thanks for the info. If there is a solution please let me know.

                                      1 Reply Last reply Reply Quote 0
                                      • Reinhard Punz
                                        Reinhard Punz @Corjan Meijerink last edited by

                                        @Corjan-Meijerink Ich habe das Update auf meinem BV9100 installiert - leider ohne Erfolg. Auch Deinstallation und neu installieren hat nicht geholfen. Cache löschen ebenfalls nicht.

                                        1 Reply Last reply Reply Quote 0
                                        • Eric Minschart
                                          Eric Minschart @Corjan Meijerink last edited by

                                          @Corjan-Meijerink

                                          Same problem here. Galaxy active tab 2, Android 9. Fully equipped on my bike with Brodit holder, Carpe Iter controller. Completely useless at the moment. Hope there wil come a solution soon. Is there a possibility to install an older version?

                                          Br, Eric

                                          1 Reply Last reply Reply Quote 0
                                          • RetiredWingMan
                                            RetiredWingMan @Corjan Meijerink last edited by

                                            @Corjan-Meijerink my Samsung S7 Android 8 does not show the maps.

                                            2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                                            1 Reply Last reply Reply Quote 0
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