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Missing/deleted Routes

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • nick oundefined Offline
    nick oundefined Offline
    nick o
    wrote on last edited by
    #1

    Has anyone experienced routes or folders suddenly going missing?

    Can deleted routes or folders be recovered?

    I only ask as I've just noted several of my folders with loads of routes have suddenly disappeared and I can't seem to find anything in the help menus that point me towards recovering them.

    Many thanks.

    Nick

    Rob Verhoeffundefined 1 Reply Last reply
    0
    • nick oundefined nick o

      Has anyone experienced routes or folders suddenly going missing?

      Can deleted routes or folders be recovered?

      I only ask as I've just noted several of my folders with loads of routes have suddenly disappeared and I can't seem to find anything in the help menus that point me towards recovering them.

      Many thanks.

      Nick

      Rob Verhoeffundefined Online
      Rob Verhoeffundefined Online
      Rob Verhoeff
      Alpha tester
      wrote on last edited by
      #2

      @nick-o I advise to admit a service ticket!

      BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
      iOS on iPhone 13 (mounted on Quadlock)
      Apple CarPlay in VW T-Roc (wired)
      Routelab on MacBook Air & iMac (Sequoia & Monterey)

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      • Arthur Jenkinsundefined Offline
        Arthur Jenkinsundefined Offline
        Arthur Jenkins
        wrote on last edited by
        #3

        I had an issue today using Chrome. I wanted to delete all routes in a sub folder, and it deleted the sub folder and main folder above it.
        Did you manage to get your routes restored?

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