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  4. I can't update maps

I can't update maps

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • pandreuundefined Offline
    pandreuundefined Offline
    pandreu
    wrote on last edited by
    #1

    Hello. Great Job!

    A problem: The map update doesn't work for me

    18ad989e-9eb9-4150-bbcc-468df553a292-image.jpeg

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    • Jörgenundefined Offline
      Jörgenundefined Offline
      Jörgen
      Valued contributor
      wrote on last edited by
      #2

      They are working on this.

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      • ajaxundefined Offline
        ajaxundefined Offline
        ajax
        wrote on last edited by
        #3

        I'm having the same problem. Getting the message "A map update is mandatory before you can continue. It is recommended to use Wi-Fi when downloading maps". Current v.83 New v.88. I'm clicking on the yellow 'Download update' box but nothing is happening? This is preventing me from using offline maps.

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        • Con Hennekensundefined Offline
          Con Hennekensundefined Offline
          Con Hennekens
          Alpha tester
          wrote on last edited by
          #4

          Having "mandatory" map updates is a sign of corrupted local map data. Most likely caused by interrupting map downloads by force closing. Usually this will be cleared up. But sometimes indeed it may be necessary to delete app data in the Android Settings. How this works for IOS: no idea 😉

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          Mario Ivancicundefined Rob Verhoeffundefined 2 Replies Last reply
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          • Con Hennekensundefined Con Hennekens

            Having "mandatory" map updates is a sign of corrupted local map data. Most likely caused by interrupting map downloads by force closing. Usually this will be cleared up. But sometimes indeed it may be necessary to delete app data in the Android Settings. How this works for IOS: no idea 😉

            Mario Ivancicundefined Offline
            Mario Ivancicundefined Offline
            Mario Ivancic
            wrote on last edited by
            #5

            Map update is ..... (i do not want to be rude).... always some problems.... now im trying to update map that is only 206mb for almost two days. And i need to go to trip... so i will probably go with some other app.
            This is really basic stuff for navigation app... and it is not working for me.

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            • Con Hennekensundefined Con Hennekens

              Having "mandatory" map updates is a sign of corrupted local map data. Most likely caused by interrupting map downloads by force closing. Usually this will be cleared up. But sometimes indeed it may be necessary to delete app data in the Android Settings. How this works for IOS: no idea 😉

              Rob Verhoeffundefined Online
              Rob Verhoeffundefined Online
              Rob Verhoeff
              Alpha tester
              wrote on last edited by
              #6

              @Con-Hennekens said in I can't update maps:

              How this works for IOS: no idea 😉

              Not possible in iOS. Usually you can go to Settings > General > iPhone Storage > MyRoute-app > Clear data or cache or what so ever.

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