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Off line maps update

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  • Rob Verhoeffundefined Rob Verhoeff

    @Jörgen Would it perhaps help to force close the app? I had the same issue this morning on iOS. After force closing it, updating the map worked flawlessly.

    flamingm0eundefined Offline
    flamingm0eundefined Offline
    flamingm0e
    wrote on last edited by
    #4

    @Rob-Verhoeff said in Off line maps update:

    Would it perhaps help to force close the app?

    Nope.

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    0
    • Cleoundefined Online
      Cleoundefined Online
      Cleo
      wrote on last edited by
      #5

      Same issue here. I can't use the downloaded offline routes even if the app says they are downloaded. A new install didn't solve the issue.
      Also the cloud and green checkbox, available in the beta, are not visible.

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      • Corjan Meijerinkundefined Offline
        Corjan Meijerinkundefined Offline
        Corjan Meijerink
        administrator
        wrote on last edited by
        #6

        We'll have a look, it should work properly but it seems there is an issue 🙂

        1 Reply Last reply
        1
        • Rob Verhoeffundefined Rob Verhoeff

          @Jörgen Would it perhaps help to force close the app? I had the same issue this morning on iOS. After force closing it, updating the map worked flawlessly.

          Jörgenundefined Offline
          Jörgenundefined Offline
          Jörgen
          Instructor
          wrote on last edited by
          #7

          @Rob-Verhoeff said in Off line maps update:

          @Jörgen Would it perhaps help to force close the app? I had the same issue this morning on iOS. After force closing it, updating the map worked flawlessly.

          No change.

          Hardware
          iPhone 12 pro (iOS 17.0.2)
          Oukitel RT3 (Andr. 12)
          Samsung Galaxy XCover 4 (Andr. 9 Pie)
          Wireless CarPlay mit (Elebest C650)
          Wired CarPlay (SEAT Arona - 2021)
          For more information, click here

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          • Richard 18undefined Online
            Richard 18undefined Online
            Richard 18
            wrote on last edited by
            #8

            IoS map install started but then stalled and now appears to be stuck.

            Android seems to be downloading but (unlike IoS) is not ticking off countries. As I have never installed maps on an Android phone before, I have no idea if this is ‘normal’?

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            • Richard 18undefined Online
              Richard 18undefined Online
              Richard 18
              wrote on last edited by
              #9

              Android has now flashed up that MyRoute isn’t responding. That can only be to the map update. I’ll leave it.

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              • ajaxundefined Offline
                ajaxundefined Offline
                ajax
                wrote on last edited by
                #10

                'm having the same problem with my android device. Getting the message "A map update is mandatory before you can continue. It is recommended to use Wi-Fi when downloading maps". Current v.83 New v.88. I'm clicking on the yellow 'Download update' box but nothing is happening? This is preventing me from using offline maps.

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                • Jörgenundefined Jörgen

                  Offline maps update, nothing happen on Andriod V4.
                  Is the Server may be busy?
                  When I click on update (what is needed before you can do anything else) nothing happen.

                  Hans van de Ven MR.MRAundefined Offline
                  Hans van de Ven MR.MRAundefined Offline
                  Hans van de Ven MR.MRA
                  Instructor RouteXperts
                  wrote on last edited by
                  #11

                  @Jörgen

                  Same here, iPhone 8s, started yesterdy evening, still downloading maps.

                  Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                  Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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                  • Jörgenundefined Jörgen

                    Offline maps update, nothing happen on Andriod V4.
                    Is the Server may be busy?
                    When I click on update (what is needed before you can do anything else) nothing happen.

                    MarcMundefined Offline
                    MarcMundefined Offline
                    MarcM
                    wrote on last edited by
                    #12

                    @Jörgen beta or public version?

                    Richard 18undefined 1 Reply Last reply
                    0
                    • MarcMundefined MarcM

                      @Jörgen beta or public version?

                      Richard 18undefined Online
                      Richard 18undefined Online
                      Richard 18
                      wrote on last edited by Richard 18
                      #13

                      I left my iPhone and Android phones both running overnight.

                      Both have downloaded one or two maps and then given up.

                      I have now deleted both the app’s, simply to stop then trying to download the maps.

                      1 Reply Last reply
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                      • Corjan Meijerinkundefined Offline
                        Corjan Meijerinkundefined Offline
                        Corjan Meijerink
                        administrator
                        wrote on last edited by
                        #14

                        Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                        MarcMundefined Richard 18undefined 2 Replies Last reply
                        0
                        • Corjan Meijerinkundefined Corjan Meijerink

                          Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                          MarcMundefined Offline
                          MarcMundefined Offline
                          MarcM
                          wrote on last edited by
                          #15

                          @Corjan-Meijerink Seeing the progress of the download would be a major improvement I think because we are waiting but do not know whether the download is ongoing or doesn’t download…. it’s a little bit frustrating… (I use iPhone 14).

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                          • Corjan Meijerinkundefined Corjan Meijerink

                            Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                            Richard 18undefined Online
                            Richard 18undefined Online
                            Richard 18
                            wrote on last edited by Richard 18
                            #16

                            @Corjan-Meijerink said in Off line maps update:

                            Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                            I used this statement. It works.

                            As an experiment only:

                            A. I deleted the app from my iPhone

                            B. I set the phone’s Auto-Lock to Never

                            C. I selected the whole of Europe (16 gb)

                            D. I went to bed

                            Overnight, everything was installed.

                            Will I ever need the whole of Europe? No.

                            Thank you for the advice, Corjan.

                            Corjan Meijerinkundefined RetiredWingManundefined 2 Replies Last reply
                            0
                            • Richard 18undefined Richard 18

                              @Corjan-Meijerink said in Off line maps update:

                              Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                              I used this statement. It works.

                              As an experiment only:

                              A. I deleted the app from my iPhone

                              B. I set the phone’s Auto-Lock to Never

                              C. I selected the whole of Europe (16 gb)

                              D. I went to bed

                              Overnight, everything was installed.

                              Will I ever need the whole of Europe? No.

                              Thank you for the advice, Corjan.

                              Corjan Meijerinkundefined Offline
                              Corjan Meijerinkundefined Offline
                              Corjan Meijerink
                              administrator
                              wrote on last edited by
                              #17

                              @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                              Richard 18undefined 1 Reply Last reply
                              0
                              • Corjan Meijerinkundefined Corjan Meijerink

                                @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                                Richard 18undefined Online
                                Richard 18undefined Online
                                Richard 18
                                wrote on last edited by
                                #18

                                @Corjan-Meijerink said in Off line maps update:

                                @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                                I agree, an intensive download and quite fun.

                                I like following statements and advice on the forum, experimenting to see if I can do it for myself, as it helps me understand how things work, rather than just shouting at my phone and an app….. who can’t hear me anyway 😆 If nothing else, I know I cannot break the app, so experimenting is quite safe.

                                If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                                Corjan Meijerinkundefined Con Hennekensundefined 2 Replies Last reply
                                1
                                • Richard 18undefined Richard 18

                                  @Corjan-Meijerink said in Off line maps update:

                                  @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                                  I agree, an intensive download and quite fun.

                                  I like following statements and advice on the forum, experimenting to see if I can do it for myself, as it helps me understand how things work, rather than just shouting at my phone and an app….. who can’t hear me anyway 😆 If nothing else, I know I cannot break the app, so experimenting is quite safe.

                                  If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                                  Corjan Meijerinkundefined Offline
                                  Corjan Meijerinkundefined Offline
                                  Corjan Meijerink
                                  administrator
                                  wrote on last edited by
                                  #19

                                  @Richard-18 nothing to add! I share all your thoughts 🙂

                                  1 Reply Last reply
                                  0
                                  • Richard 18undefined Richard 18

                                    @Corjan-Meijerink said in Off line maps update:

                                    @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                                    I agree, an intensive download and quite fun.

                                    I like following statements and advice on the forum, experimenting to see if I can do it for myself, as it helps me understand how things work, rather than just shouting at my phone and an app….. who can’t hear me anyway 😆 If nothing else, I know I cannot break the app, so experimenting is quite safe.

                                    If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                                    Con Hennekensundefined Offline
                                    Con Hennekensundefined Offline
                                    Con Hennekens
                                    wrote on last edited by
                                    #20

                                    @Richard-18 said in Off line maps update:

                                    If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                                    Can't agree more! Thanks for you positivity!

                                    I am just an enthusiastic MRA user, and hope you will be one too!

                                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                    1 Reply Last reply
                                    0
                                    • Richard 18undefined Richard 18

                                      @Corjan-Meijerink said in Off line maps update:

                                      Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                                      I used this statement. It works.

                                      As an experiment only:

                                      A. I deleted the app from my iPhone

                                      B. I set the phone’s Auto-Lock to Never

                                      C. I selected the whole of Europe (16 gb)

                                      D. I went to bed

                                      Overnight, everything was installed.

                                      Will I ever need the whole of Europe? No.

                                      Thank you for the advice, Corjan.

                                      RetiredWingManundefined Offline
                                      RetiredWingManundefined Offline
                                      RetiredWingMan
                                      wrote on last edited by
                                      #21

                                      @Richard-18 just a warning, the next map update is going to take a long time. The more maps you have loaded the longer an update takes.

                                      2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

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                                      0
                                      • Jörgenundefined Offline
                                        Jörgenundefined Offline
                                        Jörgen
                                        Instructor
                                        wrote on last edited by
                                        #22

                                        Sorry, but downloading maps is a pain in the ...
                                        New installation of the App (Android) and a new try to download the map for Germany (1GB) after 4,1/2 hours just one quarter is from 1GB is downloaded.

                                        I give up for today, the device always went on stby and I can not tab the screen always to keep it on.

                                        Hardware
                                        iPhone 12 pro (iOS 17.0.2)
                                        Oukitel RT3 (Andr. 12)
                                        Samsung Galaxy XCover 4 (Andr. 9 Pie)
                                        Wireless CarPlay mit (Elebest C650)
                                        Wired CarPlay (SEAT Arona - 2021)
                                        For more information, click here

                                        Con Hennekensundefined 1 Reply Last reply
                                        0
                                        • Jörgenundefined Jörgen

                                          Sorry, but downloading maps is a pain in the ...
                                          New installation of the App (Android) and a new try to download the map for Germany (1GB) after 4,1/2 hours just one quarter is from 1GB is downloaded.

                                          I give up for today, the device always went on stby and I can not tab the screen always to keep it on.

                                          Con Hennekensundefined Offline
                                          Con Hennekensundefined Offline
                                          Con Hennekens
                                          wrote on last edited by
                                          #23

                                          @Jörgen, I am afraid I share your experience somewhat. I found that while downloading maps, sometimes the bandwidth usage simply stops, despite being able to browse the internet (so proven okay connection). Simply force closing the app and re-initiate the download makes it fast as a rocket...

                                          Development is trying to get their brains wrapped around this, but it seems to originate from the HERE maps service.

                                          I am just an enthusiastic MRA user, and hope you will be one too!

                                          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                          Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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