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Off line maps update

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  • Richard 18undefined Offline
    Richard 18undefined Offline
    Richard 18
    wrote on last edited by
    #8

    IoS map install started but then stalled and now appears to be stuck.

    Android seems to be downloading but (unlike IoS) is not ticking off countries. As I have never installed maps on an Android phone before, I have no idea if this is ‘normal’?

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    • Richard 18undefined Offline
      Richard 18undefined Offline
      Richard 18
      wrote on last edited by
      #9

      Android has now flashed up that MyRoute isn’t responding. That can only be to the map update. I’ll leave it.

      1 Reply Last reply
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      • ajaxundefined Offline
        ajaxundefined Offline
        ajax
        wrote on last edited by
        #10

        'm having the same problem with my android device. Getting the message "A map update is mandatory before you can continue. It is recommended to use Wi-Fi when downloading maps". Current v.83 New v.88. I'm clicking on the yellow 'Download update' box but nothing is happening? This is preventing me from using offline maps.

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        • Jörgenundefined Jörgen

          Offline maps update, nothing happen on Andriod V4.
          Is the Server may be busy?
          When I click on update (what is needed before you can do anything else) nothing happen.

          Hans van de Ven MR.MRAundefined Offline
          Hans van de Ven MR.MRAundefined Offline
          Hans van de Ven MR.MRA
          Instructor RouteXperts
          wrote on last edited by
          #11

          @Jörgen

          Same here, iPhone 8s, started yesterdy evening, still downloading maps.

          Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
          Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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          0
          • Jörgenundefined Jörgen

            Offline maps update, nothing happen on Andriod V4.
            Is the Server may be busy?
            When I click on update (what is needed before you can do anything else) nothing happen.

            MarcMundefined Offline
            MarcMundefined Offline
            MarcM
            wrote on last edited by
            #12

            @Jörgen beta or public version?

            Richard 18undefined 1 Reply Last reply
            0
            • MarcMundefined MarcM

              @Jörgen beta or public version?

              Richard 18undefined Offline
              Richard 18undefined Offline
              Richard 18
              wrote on last edited by Richard 18
              #13

              I left my iPhone and Android phones both running overnight.

              Both have downloaded one or two maps and then given up.

              I have now deleted both the app’s, simply to stop then trying to download the maps.

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              • Corjan Meijerinkundefined Offline
                Corjan Meijerinkundefined Offline
                Corjan Meijerink
                administrator
                wrote on last edited by
                #14

                Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                MarcMundefined Richard 18undefined 2 Replies Last reply
                0
                • Corjan Meijerinkundefined Corjan Meijerink

                  Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                  MarcMundefined Offline
                  MarcMundefined Offline
                  MarcM
                  wrote on last edited by
                  #15

                  @Corjan-Meijerink Seeing the progress of the download would be a major improvement I think because we are waiting but do not know whether the download is ongoing or doesn’t download…. it’s a little bit frustrating… (I use iPhone 14).

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                  • Corjan Meijerinkundefined Corjan Meijerink

                    Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                    Richard 18undefined Offline
                    Richard 18undefined Offline
                    Richard 18
                    wrote on last edited by Richard 18
                    #16

                    @Corjan-Meijerink said in Off line maps update:

                    Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                    I used this statement. It works.

                    As an experiment only:

                    A. I deleted the app from my iPhone

                    B. I set the phone’s Auto-Lock to Never

                    C. I selected the whole of Europe (16 gb)

                    D. I went to bed

                    Overnight, everything was installed.

                    Will I ever need the whole of Europe? No.

                    Thank you for the advice, Corjan.

                    Corjan Meijerinkundefined RetiredWingManundefined 2 Replies Last reply
                    0
                    • Richard 18undefined Richard 18

                      @Corjan-Meijerink said in Off line maps update:

                      Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                      I used this statement. It works.

                      As an experiment only:

                      A. I deleted the app from my iPhone

                      B. I set the phone’s Auto-Lock to Never

                      C. I selected the whole of Europe (16 gb)

                      D. I went to bed

                      Overnight, everything was installed.

                      Will I ever need the whole of Europe? No.

                      Thank you for the advice, Corjan.

                      Corjan Meijerinkundefined Offline
                      Corjan Meijerinkundefined Offline
                      Corjan Meijerink
                      administrator
                      wrote on last edited by
                      #17

                      @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                      Richard 18undefined 1 Reply Last reply
                      0
                      • Corjan Meijerinkundefined Corjan Meijerink

                        @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                        Richard 18undefined Offline
                        Richard 18undefined Offline
                        Richard 18
                        wrote on last edited by
                        #18

                        @Corjan-Meijerink said in Off line maps update:

                        @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                        I agree, an intensive download and quite fun.

                        I like following statements and advice on the forum, experimenting to see if I can do it for myself, as it helps me understand how things work, rather than just shouting at my phone and an app….. who can’t hear me anyway 😆 If nothing else, I know I cannot break the app, so experimenting is quite safe.

                        If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                        Corjan Meijerinkundefined Con Hennekensundefined 2 Replies Last reply
                        1
                        • Richard 18undefined Richard 18

                          @Corjan-Meijerink said in Off line maps update:

                          @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                          I agree, an intensive download and quite fun.

                          I like following statements and advice on the forum, experimenting to see if I can do it for myself, as it helps me understand how things work, rather than just shouting at my phone and an app….. who can’t hear me anyway 😆 If nothing else, I know I cannot break the app, so experimenting is quite safe.

                          If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                          Corjan Meijerinkundefined Offline
                          Corjan Meijerinkundefined Offline
                          Corjan Meijerink
                          administrator
                          wrote on last edited by
                          #19

                          @Richard-18 nothing to add! I share all your thoughts 🙂

                          1 Reply Last reply
                          0
                          • Richard 18undefined Richard 18

                            @Corjan-Meijerink said in Off line maps update:

                            @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                            I agree, an intensive download and quite fun.

                            I like following statements and advice on the forum, experimenting to see if I can do it for myself, as it helps me understand how things work, rather than just shouting at my phone and an app….. who can’t hear me anyway 😆 If nothing else, I know I cannot break the app, so experimenting is quite safe.

                            If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                            Con Hennekensundefined Offline
                            Con Hennekensundefined Offline
                            Con Hennekens
                            wrote on last edited by
                            #20

                            @Richard-18 said in Off line maps update:

                            If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                            Can't agree more! Thanks for you positivity!

                            I am just an enthusiastic MRA user, and hope you will be one too!

                            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                            1 Reply Last reply
                            0
                            • Richard 18undefined Richard 18

                              @Corjan-Meijerink said in Off line maps update:

                              Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                              I used this statement. It works.

                              As an experiment only:

                              A. I deleted the app from my iPhone

                              B. I set the phone’s Auto-Lock to Never

                              C. I selected the whole of Europe (16 gb)

                              D. I went to bed

                              Overnight, everything was installed.

                              Will I ever need the whole of Europe? No.

                              Thank you for the advice, Corjan.

                              RetiredWingManundefined Offline
                              RetiredWingManundefined Offline
                              RetiredWingMan
                              wrote on last edited by
                              #21

                              @Richard-18 just a warning, the next map update is going to take a long time. The more maps you have loaded the longer an update takes.

                              2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                              1 Reply Last reply
                              0
                              • Jörgenundefined Offline
                                Jörgenundefined Offline
                                Jörgen
                                Instructor
                                wrote on last edited by
                                #22

                                Sorry, but downloading maps is a pain in the ...
                                New installation of the App (Android) and a new try to download the map for Germany (1GB) after 4,1/2 hours just one quarter is from 1GB is downloaded.

                                I give up for today, the device always went on stby and I can not tab the screen always to keep it on.

                                Hardware
                                iPhone 12 pro (iOS 17.0.2)
                                Oukitel RT3 (Andr. 12)
                                Samsung Galaxy XCover 4 (Andr. 9 Pie)
                                Wireless CarPlay mit (Elebest C650)
                                Wired CarPlay (SEAT Arona - 2021)
                                For more information, click here

                                Con Hennekensundefined 1 Reply Last reply
                                0
                                • Jörgenundefined Jörgen

                                  Sorry, but downloading maps is a pain in the ...
                                  New installation of the App (Android) and a new try to download the map for Germany (1GB) after 4,1/2 hours just one quarter is from 1GB is downloaded.

                                  I give up for today, the device always went on stby and I can not tab the screen always to keep it on.

                                  Con Hennekensundefined Offline
                                  Con Hennekensundefined Offline
                                  Con Hennekens
                                  wrote on last edited by
                                  #23

                                  @Jörgen, I am afraid I share your experience somewhat. I found that while downloading maps, sometimes the bandwidth usage simply stops, despite being able to browse the internet (so proven okay connection). Simply force closing the app and re-initiate the download makes it fast as a rocket...

                                  Development is trying to get their brains wrapped around this, but it seems to originate from the HERE maps service.

                                  I am just an enthusiastic MRA user, and hope you will be one too!

                                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                  1 Reply Last reply
                                  0
                                  • Jörgenundefined Offline
                                    Jörgenundefined Offline
                                    Jörgen
                                    Instructor
                                    wrote on last edited by
                                    #24

                                    After three attempts yesterday and another four attempts this morning, each with a restart of the app, it finally worked to download 1G.
                                    But this must be improved, no matter from which side.
                                    As testers, we are aware of the situation, which can be so frustrating for new customers. They don't know a possible solution and will report angrily about the app.

                                    Hardware
                                    iPhone 12 pro (iOS 17.0.2)
                                    Oukitel RT3 (Andr. 12)
                                    Samsung Galaxy XCover 4 (Andr. 9 Pie)
                                    Wireless CarPlay mit (Elebest C650)
                                    Wired CarPlay (SEAT Arona - 2021)
                                    For more information, click here

                                    Rob Verhoeffundefined flamingm0eundefined 2 Replies Last reply
                                    0
                                    • Jörgenundefined Jörgen

                                      After three attempts yesterday and another four attempts this morning, each with a restart of the app, it finally worked to download 1G.
                                      But this must be improved, no matter from which side.
                                      As testers, we are aware of the situation, which can be so frustrating for new customers. They don't know a possible solution and will report angrily about the app.

                                      Rob Verhoeffundefined Online
                                      Rob Verhoeffundefined Online
                                      Rob Verhoeff
                                      wrote on last edited by
                                      #25

                                      @Jörgen said in Off line maps update:

                                      As testers, we are aware of the situation, which can be so frustrating for new customers. They don't know a possible solution and will report angrily about the app.

                                      Then we, as "insiders," can try to defuse the newcomer's anger...

                                      BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                                      iOS on iPhone 13 (mounted on Quadlock)
                                      Apple CarPlay in VW T-Roc (wired)
                                      Routelab on MacBook Air & iMac (Ventura & Monterey)

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                                      • Jörgenundefined Jörgen

                                        After three attempts yesterday and another four attempts this morning, each with a restart of the app, it finally worked to download 1G.
                                        But this must be improved, no matter from which side.
                                        As testers, we are aware of the situation, which can be so frustrating for new customers. They don't know a possible solution and will report angrily about the app.

                                        flamingm0eundefined Offline
                                        flamingm0eundefined Offline
                                        flamingm0e
                                        wrote on last edited by
                                        #26

                                        @Jörgen said in Off line maps update:

                                        As testers

                                        This problem shouldn't have made it into the production release though.

                                        Lynchy67undefined 1 Reply Last reply
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                                        • flamingm0eundefined flamingm0e

                                          @Jörgen said in Off line maps update:

                                          As testers

                                          This problem shouldn't have made it into the production release though.

                                          Lynchy67undefined Offline
                                          Lynchy67undefined Offline
                                          Lynchy67
                                          wrote on last edited by Lynchy67
                                          #27

                                          @Matt-Flaming

                                          My personal experience is very different to yours.
                                          I have never once had an issue with the Offline Maps or updating them.
                                          For clarity the current Offline Maps I have are Ireland (132 MB), Isle of Man (36 MB), England (754 MB), Northern Ireland (82 MB), Scotland (153 MB) and Wales (125 MB).

                                          I hope it gets better for you with future updates.

                                          You don’t stop riding when you get old, you get old when you stop riding.

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