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Off line maps update

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  • Corjan Meijerinkundefined Offline
    Corjan Meijerinkundefined Offline
    Corjan Meijerink
    administrator
    wrote on last edited by
    #6

    We'll have a look, it should work properly but it seems there is an issue 🙂

    1 Reply Last reply
    1
    • Rob Verhoeffundefined Rob Verhoeff

      @Jörgen Would it perhaps help to force close the app? I had the same issue this morning on iOS. After force closing it, updating the map worked flawlessly.

      Jörgenundefined Offline
      Jörgenundefined Offline
      Jörgen
      Instructor
      wrote on last edited by
      #7

      @Rob-Verhoeff said in Off line maps update:

      @Jörgen Would it perhaps help to force close the app? I had the same issue this morning on iOS. After force closing it, updating the map worked flawlessly.

      No change.

      Hardware
      iPhone 12 pro (iOS 17.0.2)
      Oukitel RT3 (Andr. 12)
      Samsung Galaxy XCover 4 (Andr. 9 Pie)
      Wireless CarPlay mit (Elebest C650)
      Wired CarPlay (SEAT Arona - 2021)
      For more information, click here

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      • Richard 18undefined Offline
        Richard 18undefined Offline
        Richard 18
        wrote on last edited by
        #8

        IoS map install started but then stalled and now appears to be stuck.

        Android seems to be downloading but (unlike IoS) is not ticking off countries. As I have never installed maps on an Android phone before, I have no idea if this is ‘normal’?

        1 Reply Last reply
        0
        • Richard 18undefined Offline
          Richard 18undefined Offline
          Richard 18
          wrote on last edited by
          #9

          Android has now flashed up that MyRoute isn’t responding. That can only be to the map update. I’ll leave it.

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          0
          • ajaxundefined Offline
            ajaxundefined Offline
            ajax
            wrote on last edited by
            #10

            'm having the same problem with my android device. Getting the message "A map update is mandatory before you can continue. It is recommended to use Wi-Fi when downloading maps". Current v.83 New v.88. I'm clicking on the yellow 'Download update' box but nothing is happening? This is preventing me from using offline maps.

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            • Jörgenundefined Jörgen

              Offline maps update, nothing happen on Andriod V4.
              Is the Server may be busy?
              When I click on update (what is needed before you can do anything else) nothing happen.

              Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRA
              Instructor RouteXperts
              wrote on last edited by
              #11

              @Jörgen

              Same here, iPhone 8s, started yesterdy evening, still downloading maps.

              Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
              Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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              0
              • Jörgenundefined Jörgen

                Offline maps update, nothing happen on Andriod V4.
                Is the Server may be busy?
                When I click on update (what is needed before you can do anything else) nothing happen.

                MarcMundefined Offline
                MarcMundefined Offline
                MarcM
                wrote on last edited by
                #12

                @Jörgen beta or public version?

                Richard 18undefined 1 Reply Last reply
                0
                • MarcMundefined MarcM

                  @Jörgen beta or public version?

                  Richard 18undefined Offline
                  Richard 18undefined Offline
                  Richard 18
                  wrote on last edited by Richard 18
                  #13

                  I left my iPhone and Android phones both running overnight.

                  Both have downloaded one or two maps and then given up.

                  I have now deleted both the app’s, simply to stop then trying to download the maps.

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                  0
                  • Corjan Meijerinkundefined Offline
                    Corjan Meijerinkundefined Offline
                    Corjan Meijerink
                    administrator
                    wrote on last edited by
                    #14

                    Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                    MarcMundefined Richard 18undefined 2 Replies Last reply
                    0
                    • Corjan Meijerinkundefined Corjan Meijerink

                      Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                      MarcMundefined Offline
                      MarcMundefined Offline
                      MarcM
                      wrote on last edited by
                      #15

                      @Corjan-Meijerink Seeing the progress of the download would be a major improvement I think because we are waiting but do not know whether the download is ongoing or doesn’t download…. it’s a little bit frustrating… (I use iPhone 14).

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                      • Corjan Meijerinkundefined Corjan Meijerink

                        Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                        Richard 18undefined Offline
                        Richard 18undefined Offline
                        Richard 18
                        wrote on last edited by Richard 18
                        #16

                        @Corjan-Meijerink said in Off line maps update:

                        Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                        I used this statement. It works.

                        As an experiment only:

                        A. I deleted the app from my iPhone

                        B. I set the phone’s Auto-Lock to Never

                        C. I selected the whole of Europe (16 gb)

                        D. I went to bed

                        Overnight, everything was installed.

                        Will I ever need the whole of Europe? No.

                        Thank you for the advice, Corjan.

                        Corjan Meijerinkundefined RetiredWingManundefined 2 Replies Last reply
                        0
                        • Richard 18undefined Richard 18

                          @Corjan-Meijerink said in Off line maps update:

                          Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                          I used this statement. It works.

                          As an experiment only:

                          A. I deleted the app from my iPhone

                          B. I set the phone’s Auto-Lock to Never

                          C. I selected the whole of Europe (16 gb)

                          D. I went to bed

                          Overnight, everything was installed.

                          Will I ever need the whole of Europe? No.

                          Thank you for the advice, Corjan.

                          Corjan Meijerinkundefined Offline
                          Corjan Meijerinkundefined Offline
                          Corjan Meijerink
                          administrator
                          wrote on last edited by
                          #17

                          @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                          Richard 18undefined 1 Reply Last reply
                          0
                          • Corjan Meijerinkundefined Corjan Meijerink

                            @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                            Richard 18undefined Offline
                            Richard 18undefined Offline
                            Richard 18
                            wrote on last edited by
                            #18

                            @Corjan-Meijerink said in Off line maps update:

                            @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                            I agree, an intensive download and quite fun.

                            I like following statements and advice on the forum, experimenting to see if I can do it for myself, as it helps me understand how things work, rather than just shouting at my phone and an app….. who can’t hear me anyway 😆 If nothing else, I know I cannot break the app, so experimenting is quite safe.

                            If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                            Corjan Meijerinkundefined Con Hennekensundefined 2 Replies Last reply
                            1
                            • Richard 18undefined Richard 18

                              @Corjan-Meijerink said in Off line maps update:

                              @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                              I agree, an intensive download and quite fun.

                              I like following statements and advice on the forum, experimenting to see if I can do it for myself, as it helps me understand how things work, rather than just shouting at my phone and an app….. who can’t hear me anyway 😆 If nothing else, I know I cannot break the app, so experimenting is quite safe.

                              If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                              Corjan Meijerinkundefined Offline
                              Corjan Meijerinkundefined Offline
                              Corjan Meijerink
                              administrator
                              wrote on last edited by
                              #19

                              @Richard-18 nothing to add! I share all your thoughts 🙂

                              1 Reply Last reply
                              0
                              • Richard 18undefined Richard 18

                                @Corjan-Meijerink said in Off line maps update:

                                @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                                I agree, an intensive download and quite fun.

                                I like following statements and advice on the forum, experimenting to see if I can do it for myself, as it helps me understand how things work, rather than just shouting at my phone and an app….. who can’t hear me anyway 😆 If nothing else, I know I cannot break the app, so experimenting is quite safe.

                                If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                                Con Hennekensundefined Offline
                                Con Hennekensundefined Offline
                                Con Hennekens
                                wrote on last edited by
                                #20

                                @Richard-18 said in Off line maps update:

                                If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                                Can't agree more! Thanks for you positivity!

                                I am just an enthusiastic MRA user, and hope you will be one too!

                                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                1 Reply Last reply
                                0
                                • Richard 18undefined Richard 18

                                  @Corjan-Meijerink said in Off line maps update:

                                  Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                                  I used this statement. It works.

                                  As an experiment only:

                                  A. I deleted the app from my iPhone

                                  B. I set the phone’s Auto-Lock to Never

                                  C. I selected the whole of Europe (16 gb)

                                  D. I went to bed

                                  Overnight, everything was installed.

                                  Will I ever need the whole of Europe? No.

                                  Thank you for the advice, Corjan.

                                  RetiredWingManundefined Offline
                                  RetiredWingManundefined Offline
                                  RetiredWingMan
                                  wrote on last edited by
                                  #21

                                  @Richard-18 just a warning, the next map update is going to take a long time. The more maps you have loaded the longer an update takes.

                                  2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                                  1 Reply Last reply
                                  0
                                  • Jörgenundefined Offline
                                    Jörgenundefined Offline
                                    Jörgen
                                    Instructor
                                    wrote on last edited by
                                    #22

                                    Sorry, but downloading maps is a pain in the ...
                                    New installation of the App (Android) and a new try to download the map for Germany (1GB) after 4,1/2 hours just one quarter is from 1GB is downloaded.

                                    I give up for today, the device always went on stby and I can not tab the screen always to keep it on.

                                    Hardware
                                    iPhone 12 pro (iOS 17.0.2)
                                    Oukitel RT3 (Andr. 12)
                                    Samsung Galaxy XCover 4 (Andr. 9 Pie)
                                    Wireless CarPlay mit (Elebest C650)
                                    Wired CarPlay (SEAT Arona - 2021)
                                    For more information, click here

                                    Con Hennekensundefined 1 Reply Last reply
                                    0
                                    • Jörgenundefined Jörgen

                                      Sorry, but downloading maps is a pain in the ...
                                      New installation of the App (Android) and a new try to download the map for Germany (1GB) after 4,1/2 hours just one quarter is from 1GB is downloaded.

                                      I give up for today, the device always went on stby and I can not tab the screen always to keep it on.

                                      Con Hennekensundefined Offline
                                      Con Hennekensundefined Offline
                                      Con Hennekens
                                      wrote on last edited by
                                      #23

                                      @Jörgen, I am afraid I share your experience somewhat. I found that while downloading maps, sometimes the bandwidth usage simply stops, despite being able to browse the internet (so proven okay connection). Simply force closing the app and re-initiate the download makes it fast as a rocket...

                                      Development is trying to get their brains wrapped around this, but it seems to originate from the HERE maps service.

                                      I am just an enthusiastic MRA user, and hope you will be one too!

                                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                      1 Reply Last reply
                                      0
                                      • Jörgenundefined Offline
                                        Jörgenundefined Offline
                                        Jörgen
                                        Instructor
                                        wrote on last edited by
                                        #24

                                        After three attempts yesterday and another four attempts this morning, each with a restart of the app, it finally worked to download 1G.
                                        But this must be improved, no matter from which side.
                                        As testers, we are aware of the situation, which can be so frustrating for new customers. They don't know a possible solution and will report angrily about the app.

                                        Hardware
                                        iPhone 12 pro (iOS 17.0.2)
                                        Oukitel RT3 (Andr. 12)
                                        Samsung Galaxy XCover 4 (Andr. 9 Pie)
                                        Wireless CarPlay mit (Elebest C650)
                                        Wired CarPlay (SEAT Arona - 2021)
                                        For more information, click here

                                        Rob Verhoeffundefined flamingm0eundefined 2 Replies Last reply
                                        0
                                        • Jörgenundefined Jörgen

                                          After three attempts yesterday and another four attempts this morning, each with a restart of the app, it finally worked to download 1G.
                                          But this must be improved, no matter from which side.
                                          As testers, we are aware of the situation, which can be so frustrating for new customers. They don't know a possible solution and will report angrily about the app.

                                          Rob Verhoeffundefined Online
                                          Rob Verhoeffundefined Online
                                          Rob Verhoeff
                                          wrote on last edited by
                                          #25

                                          @Jörgen said in Off line maps update:

                                          As testers, we are aware of the situation, which can be so frustrating for new customers. They don't know a possible solution and will report angrily about the app.

                                          Then we, as "insiders," can try to defuse the newcomer's anger...

                                          BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                                          iOS on iPhone 13 (mounted on Quadlock)
                                          Apple CarPlay in VW T-Roc (wired)
                                          Routelab on MacBook Air & iMac (Ventura & Monterey)

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