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    No info for the route

    [Beta] Problems, Bugs and other Issues
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    • Paul Foster
      Paul Foster last edited by

      Using a route for a ride I planned on famaliar roads, Immediately, next wants to take me on an alternate route, my original route was 230Kms and close to 3 hours of riding.
      Almost right away, this jumps to 600Kms and 8 hrs of riding, and showing me 2 or 3 alternate routes although I dont see a destination.
      after a coffee stop, and 90mins later, it is still trying to take me off my route, time to destination has jumped to 11 hours still 600Kms, the info on screen is not showing a countdown of time or mileage for the route I am using, just to the mystery destination, my tom tom that I am using for a comparison is working perfectly, showing me the turns I need to make, and time and distance to go.
      Next was showing my route that I downloaded but gave me no navigation info, around 2 thirds the way through my trip, the info for time and distance stopped updating and stayed at 14+hrs to go, 636 Kms. at this point I cant trust the info NEXT is giving me.

      Con Hennekens 1 Reply Last reply Reply Quote 0
      • Con Hennekens
        Con Hennekens @Paul Foster last edited by

        @Paul-Foster, Where were you riding? Can you share a link to the route (make it public too!). Is it possible that you have seasonal road closures in your route?

        I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
        I am just an enthusiastic user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Paul Foster 1 Reply Last reply Reply Quote 0
        • Corjan Meijerink
          Corjan Meijerink administrator last edited by

          It indeeds sounds like a routing issue.

          There is a minor mismatch between the map versions of the website and the app. Therefore things like this can happen at this point. This issue will be resolved before eventual public release.

          1 Reply Last reply Reply Quote 0
          • Paul Foster
            Paul Foster @Con Hennekens last edited by

            @Con-Hennekens The route is public, the route is in the alicante area of spain, there are no seasonal closures in this area.

            Con Hennekens 1 Reply Last reply Reply Quote 0
            • Con Hennekens
              Con Hennekens @Paul Foster last edited by

              @Paul-Foster, that may well be, but you didn't link it here 😉

              I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
              I am just an enthusiastic user, and hope you will be one too!

              Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

              1 Reply Last reply Reply Quote 0
              • Paul Foster
                Paul Foster last edited by

                https://www.myrouteapp.com/en/social/route/6890582?mode=share

                Con Hennekens Nick Carthew 2 Replies Last reply Reply Quote 0
                • Con Hennekens
                  Con Hennekens @Paul Foster last edited by

                  @Paul-Foster, I cannot really try your route in the mobile app since I suffer the appcrashes constantly, maybe someone else can. But I do see you stored your route with the TomTom Map. Navigation (Next) uses the Here map. Open it, convert to Here map and try again. I cannot image that it can lead to such a big difference in route distance, but it's worth a try.

                  I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
                  I am just an enthusiastic user, and hope you will be one too!

                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                  1 Reply Last reply Reply Quote 0
                  • Nick Carthew
                    Nick Carthew RouteXperts Instructor @Paul Foster last edited by

                    @Paul-Foster The first thing that I noticed with the route that you shared is it is planned using the TomTom map. Now I'm not saying that by converting it to the Here map the problem will be solved, but it would at least eliminate one possibility. MRA Navigation uses the Here map.
                    When I open your route using the Here planning map I notice that several route points are too close to junctions, roundabouts and viaducts. It is advisable to avoid placing route points too close to these to allow for any discrepancies in the accuracy of the map when made and the satellite signal that you are receiving when navigating. I would suggest no closer than 20m. Again, this might not solve the problem but it is best practice when creating routes. As is fully zooming in to accurately position route points on the track line.

                    6a039622-5d15-4a3b-816c-6ae5d54d25cf-image.png

                    Always willing to help if I can.
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                    MRA Navigation Next and SilverFox B8J bar buttons.
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                    TomTom Rider 500. (In the cupboard now)

                    1 Reply Last reply Reply Quote 0
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