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No spoken instructions

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Donald Prieurundefined Offline
    Donald Prieurundefined Offline
    Donald Prieur
    wrote on last edited by
    #1

    Hi. Created a scenic route yesterday. The route performed perfectly but it would not give me spoken instructions. Volume was at full and all toggles for sound were turned on. This is on my 2021 Motorola Moto g stylus 5G Android phone using Android 12 with the latest updates installed. Tried all different layers, rebooting my phone several times and reloading the route numerous times. Tried the route at every setting from straight and flat to twistiest and highest. Could not get sound. Thanks.

    Lluis Arasanzundefined 1 Reply Last reply
    0
    • Donald Prieurundefined Donald Prieur

      Hi. Created a scenic route yesterday. The route performed perfectly but it would not give me spoken instructions. Volume was at full and all toggles for sound were turned on. This is on my 2021 Motorola Moto g stylus 5G Android phone using Android 12 with the latest updates installed. Tried all different layers, rebooting my phone several times and reloading the route numerous times. Tried the route at every setting from straight and flat to twistiest and highest. Could not get sound. Thanks.

      Lluis Arasanzundefined Offline
      Lluis Arasanzundefined Offline
      Lluis Arasanz
      wrote on last edited by
      #2

      @Donald-Prieur

      This behaviour repeated today on my iphone: only with speakers and no using bluetooth, no spoken directions on loudspeakers.

      I start to hear them when I connected a bluethoot headset to my phone.

      I'll try again to repeat this behavior.

      Lluis Arasanz
      F750GS

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      • Andre Mullerundefined Offline
        Andre Mullerundefined Offline
        Andre Muller
        wrote on last edited by
        #3

        Same here; I also get no spoken instructions on iphone12 whilst Voice Prompts is enabled. What do I do wrong?

        1 Reply Last reply
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        • Corjan Meijerinkundefined Offline
          Corjan Meijerinkundefined Offline
          Corjan Meijerink
          administrator
          wrote on last edited by
          #4

          The app should ignore the "silent mode" setting but maybe that is causing the issue. Check if the slider on your iPhone is not in silent and repeat again 🙂

          For Android, there isn't a slider as on the iPhone but I would recommend checking the individual volume settings.

          For all platforms: the default audio output is used (configuring this will be a future update). This means that if no devices are connected, sound is played over speakers. Otherwise a bluetooth or physical device will be used to play the sound on.

          Andre Mullerundefined 1 Reply Last reply
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          • Corjan Meijerinkundefined Corjan Meijerink

            The app should ignore the "silent mode" setting but maybe that is causing the issue. Check if the slider on your iPhone is not in silent and repeat again 🙂

            For Android, there isn't a slider as on the iPhone but I would recommend checking the individual volume settings.

            For all platforms: the default audio output is used (configuring this will be a future update). This means that if no devices are connected, sound is played over speakers. Otherwise a bluetooth or physical device will be used to play the sound on.

            Andre Mullerundefined Offline
            Andre Mullerundefined Offline
            Andre Muller
            wrote on last edited by
            #5

            @Corjan-Meijerink Thanks Corjan for your response; I have all iphone 12 sound controls enabled. Mute Switch on side is enabled as well as the volume slider is set to max but still no voice prompts. In the original Navigation app by myroute voice prompts work fine on my iphone…………

            Andre Mullerundefined 1 Reply Last reply
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            • Andre Mullerundefined Andre Muller

              @Corjan-Meijerink Thanks Corjan for your response; I have all iphone 12 sound controls enabled. Mute Switch on side is enabled as well as the volume slider is set to max but still no voice prompts. In the original Navigation app by myroute voice prompts work fine on my iphone…………

              Andre Mullerundefined Offline
              Andre Mullerundefined Offline
              Andre Muller
              wrote on last edited by
              #6

              @Andre-Muller Corjan, quick update; I reset my iPhone and now it works. I now get a slow male voice 👍

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              • Corjan Meijerinkundefined Offline
                Corjan Meijerinkundefined Offline
                Corjan Meijerink
                administrator
                wrote on last edited by
                #7

                Super! In a future update the voice will be configurable

                Andre Mullerundefined 1 Reply Last reply
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                • Corjan Meijerinkundefined Corjan Meijerink

                  Super! In a future update the voice will be configurable

                  Andre Mullerundefined Offline
                  Andre Mullerundefined Offline
                  Andre Muller
                  wrote on last edited by
                  #8

                  @Corjan-Meijerink Unfortunately the voice prompts only worked once on my iPhone 12 Pro after reset. Since today again silence, even after another reset. There is definately something wrong with voice prompts / audio warnings on an iPhone 12 Pro

                  Corjan Meijerinkundefined 1 Reply Last reply
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                  • Andre Mullerundefined Andre Muller

                    @Corjan-Meijerink Unfortunately the voice prompts only worked once on my iPhone 12 Pro after reset. Since today again silence, even after another reset. There is definately something wrong with voice prompts / audio warnings on an iPhone 12 Pro

                    Corjan Meijerinkundefined Offline
                    Corjan Meijerinkundefined Offline
                    Corjan Meijerink
                    administrator
                    wrote on last edited by
                    #9

                    @Andre-Muller Thanks for letting us know!

                    Andre Mullerundefined 1 Reply Last reply
                    0
                    • Corjan Meijerinkundefined Corjan Meijerink

                      @Andre-Muller Thanks for letting us know!

                      Andre Mullerundefined Offline
                      Andre Mullerundefined Offline
                      Andre Muller
                      wrote on last edited by
                      #10

                      @Corjan-Meijerink Also in the latest version I have no spoken instructions or warnings. Just to clarify, I have so far used the app to navigate from A to B using Here map. During navigation I see the same issues as what others quote on this forum, but am I the only one that gets no spoken instructions or audio warnings? In the old Navigation app this works just fine for me, but in the new app I only get silence………and yes I have toggled the switches under settings 😁

                      Corjan Meijerinkundefined 1 Reply Last reply
                      0
                      • Andre Mullerundefined Andre Muller

                        @Corjan-Meijerink Also in the latest version I have no spoken instructions or warnings. Just to clarify, I have so far used the app to navigate from A to B using Here map. During navigation I see the same issues as what others quote on this forum, but am I the only one that gets no spoken instructions or audio warnings? In the old Navigation app this works just fine for me, but in the new app I only get silence………and yes I have toggled the switches under settings 😁

                        Corjan Meijerinkundefined Offline
                        Corjan Meijerinkundefined Offline
                        Corjan Meijerink
                        administrator
                        wrote on last edited by
                        #11

                        @Andre-Muller Interesting, we will try to investigate a bit more 🙂

                        Hubert Thoringundefined Andre Mullerundefined 2 Replies Last reply
                        0
                        • Corjan Meijerinkundefined Corjan Meijerink

                          @Andre-Muller Interesting, we will try to investigate a bit more 🙂

                          Hubert Thoringundefined Offline
                          Hubert Thoringundefined Offline
                          Hubert Thoring
                          wrote on last edited by Hubert Thoring
                          #12

                          @Corjan-Meijerink : Hallo @ll, dieses zur Info,
                          ich habe ein iPhone Xr, das Thema Ansage hat mich auch schon mehrmals etwas beschäftigt. Da ich eigentlich das Handy immer auf "Stumm = kein Klingelton" stehen habe geht man davon aus das eine App MRA Navigation Next App, die navigieren soll den Lautsprecher automatisch normal nutzt oder Bluetooth und gekoppelte Geräte verwendet, aber das scheint wohl nicht so zu sein.

                          Also: Mal versuchen das Telefon nicht auf "Stumm = kein Klingelton" zu stellen und dann mal das Routing starten und versuchen....., hier lag bei mir der Hase im Pfeffer vergraben.

                          VG Hubert

                          Hello @ll, this for info,
                          I have an iPhone Xr, the topic of announcements has occupied me several times. Since I actually always have the cell phone set to "mute = no ringtone", one assumes that an app MRA Navigation Next App that is supposed to navigate automatically uses the speaker normally or uses Bluetooth and paired devices, but that doesn't seem to be the case .

                          So: Let's try not to set the phone to "mute = no ringtone" and then start the routing and try....., here was the rub in my pepper.

                          VG Hubert

                          VG Hubert
                          Info zum Beta Test "Next App" dazu die Hardware ...
                          iPad 9. Generation iOS 18.5 / Handy iPhone Xr iOS 18.5 / PC mit MS Win11 / BMW Connected App mit Cradel.
                          ❗️MyRoute-App im Cradel und Remotek-One❗️

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                          • Corjan Meijerinkundefined Corjan Meijerink

                            @Andre-Muller Interesting, we will try to investigate a bit more 🙂

                            Andre Mullerundefined Offline
                            Andre Mullerundefined Offline
                            Andre Muller
                            wrote on last edited by
                            #13

                            @Corjan-Meijerink Today I ‘solved’ the issue. When I switch bluetooth completely off on my iPhone 12 Pro, voice instructions and audio warnings work fine in the new app. As soon as I switch bluetooth on, but according to my iPhone NOT connected to any device, the audio stops working. The same test with the old Navigation app does not give this problem and voice instructions continue irrespective of whether bluetooth is switched on or off. Hope this helps looking for the solution……….

                            Corjan Meijerinkundefined 1 Reply Last reply
                            0
                            • Andre Mullerundefined Andre Muller

                              @Corjan-Meijerink Today I ‘solved’ the issue. When I switch bluetooth completely off on my iPhone 12 Pro, voice instructions and audio warnings work fine in the new app. As soon as I switch bluetooth on, but according to my iPhone NOT connected to any device, the audio stops working. The same test with the old Navigation app does not give this problem and voice instructions continue irrespective of whether bluetooth is switched on or off. Hope this helps looking for the solution……….

                              Corjan Meijerinkundefined Offline
                              Corjan Meijerinkundefined Offline
                              Corjan Meijerink
                              administrator
                              wrote on last edited by
                              #14

                              @Andre-Muller Thanks for the input!

                              1 Reply Last reply
                              0
                              • Corjan Meijerinkundefined Offline
                                Corjan Meijerinkundefined Offline
                                Corjan Meijerink
                                administrator
                                wrote on last edited by
                                #15

                                The upcoming update has significant improvements with regards to fully completing voice instructions! We aim to release this update in the end of this week 🙂

                                Hubert Thoringundefined 1 Reply Last reply
                                0
                                • Corjan Meijerinkundefined Corjan Meijerink

                                  The upcoming update has significant improvements with regards to fully completing voice instructions! We aim to release this update in the end of this week 🙂

                                  Hubert Thoringundefined Offline
                                  Hubert Thoringundefined Offline
                                  Hubert Thoring
                                  wrote on last edited by
                                  #16

                                  @Corjan-Meijerink Danke !

                                  VG Hubert
                                  Info zum Beta Test "Next App" dazu die Hardware ...
                                  iPad 9. Generation iOS 18.5 / Handy iPhone Xr iOS 18.5 / PC mit MS Win11 / BMW Connected App mit Cradel.
                                  ❗️MyRoute-App im Cradel und Remotek-One❗️

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