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    Can’t login to to new MyRoute-app

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    • Handscombmp
      Handscombmp last edited by

      Saw the new my route app was out so downloaded it straight away however when I try to log into it on my my android phone and iPad I get it saying my password is wrong.
      This is despite me being able to log in to the website and I’ve reset my password just to be sure.

      Any ideas?

      Hans van de Ven MR.MRA 2 Replies Last reply Reply Quote 1
      • Hans van de Ven MR.MRA
        Hans van de Ven MR.MRA Instructor RouteXperts @Handscombmp last edited by

        @handscombmp

        Use the same credentials as on the website, save credentials on iPhone is not working at this moment.

        Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
        Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

        Handscombmp 1 Reply Last reply Reply Quote 0
        • Handscombmp
          Handscombmp @Hans van de Ven MR.MRA last edited by

          @hans-van-de-ven-mra-master
          I'm using the same password I use for the website and it just doesn't accept it!

          1 Reply Last reply Reply Quote 1
          • Håkan Pettersson 0
            Håkan Pettersson 0 last edited by

            I also have this problem, works on old app in iPad and on PC but not on new iphone app.

            1 Reply Last reply Reply Quote 0
            • Hans van de Ven MR.MRA
              Hans van de Ven MR.MRA Instructor RouteXperts @Handscombmp last edited by

              @handscombmp and @Håkan-Pettersson-0
              I have reported it to the developers, request to also create a support ticket via the website.
              6ff7bceb-b5a4-4581-b330-7253ab25f5d2-image.png

              Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
              Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

              1 Reply Last reply Reply Quote 0
              • Håkan Pettersson 0
                Håkan Pettersson 0 last edited by

                There was an issue with atleast the "?" sign in the passwords, it should now have been fixed and in next 10 minutes updated.

                1 Reply Last reply Reply Quote 0
                • Corjan Meijerink
                  Corjan Meijerink administrator last edited by

                  Can confirm, the issue is fixed!

                  Handscombmp 1 Reply Last reply Reply Quote 1
                  • Handscombmp
                    Handscombmp @Corjan Meijerink last edited by

                    @corjan-meijerink
                    Yep working here as well thanks

                    1 Reply Last reply Reply Quote 0
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