Skip to content
  • Categories
  • Recent
  • Popular
  • Support
  • MyRoute-app
Collapse
Brand Logo

MRA Community Forum

  1. Home
  2. General Discussion
  3. Can’t login to to new MyRoute-app

Can’t login to to new MyRoute-app

Scheduled Pinned Locked Moved General Discussion
8 Posts 4 Posters 1.1k Views 1 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • Handscombmp Offline
    Handscombmp Offline
    Handscombmp
    wrote on last edited by
    #1

    Saw the new my route app was out so downloaded it straight away however when I try to log into it on my my android phone and iPad I get it saying my password is wrong.
    This is despite me being able to log in to the website and I’ve reset my password just to be sure.

    Any ideas?

    Hans van de Ven MR.MRA 2 Replies Last reply
    1
    • Handscombmp Handscombmp

      Saw the new my route app was out so downloaded it straight away however when I try to log into it on my my android phone and iPad I get it saying my password is wrong.
      This is despite me being able to log in to the website and I’ve reset my password just to be sure.

      Any ideas?

      Hans van de Ven MR.MRA Offline
      Hans van de Ven MR.MRA Offline
      Hans van de Ven MR.MRA
      Valued contributor
      wrote on last edited by
      #2

      @handscombmp

      Use the same credentials as on the website, save credentials on iPhone is not working at this moment.

      Garmin Zumo XT3/XT2/XT/BMW Connected Ride Navigator/Tourstart/ MyRouteapp (The App)/...
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

      Handscombmp 1 Reply Last reply
      0
      • Hans van de Ven MR.MRA Hans van de Ven MR.MRA

        @handscombmp

        Use the same credentials as on the website, save credentials on iPhone is not working at this moment.

        Handscombmp Offline
        Handscombmp Offline
        Handscombmp
        wrote on last edited by
        #3

        @hans-van-de-ven-mra-master
        I'm using the same password I use for the website and it just doesn't accept it!

        1 Reply Last reply
        1
        • Håkan Pettersson 0 Offline
          Håkan Pettersson 0 Offline
          Håkan Pettersson 0
          wrote on last edited by
          #4

          I also have this problem, works on old app in iPad and on PC but not on new iphone app.

          1 Reply Last reply
          0
          • Handscombmp Handscombmp

            Saw the new my route app was out so downloaded it straight away however when I try to log into it on my my android phone and iPad I get it saying my password is wrong.
            This is despite me being able to log in to the website and I’ve reset my password just to be sure.

            Any ideas?

            Hans van de Ven MR.MRA Offline
            Hans van de Ven MR.MRA Offline
            Hans van de Ven MR.MRA
            Valued contributor
            wrote on last edited by
            #5

            @handscombmp and @Håkan-Pettersson-0
            I have reported it to the developers, request to also create a support ticket via the website.
            6ff7bceb-b5a4-4581-b330-7253ab25f5d2-image.png

            Garmin Zumo XT3/XT2/XT/BMW Connected Ride Navigator/Tourstart/ MyRouteapp (The App)/...
            Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

            1 Reply Last reply
            0
            • Håkan Pettersson 0 Offline
              Håkan Pettersson 0 Offline
              Håkan Pettersson 0
              wrote on last edited by
              #6

              There was an issue with atleast the "?" sign in the passwords, it should now have been fixed and in next 10 minutes updated.

              1 Reply Last reply
              0
              • Corjan Meijerink Offline
                Corjan Meijerink Offline
                Corjan Meijerink
                Developer
                wrote on last edited by
                #7

                Can confirm, the issue is fixed!

                Handscombmp 1 Reply Last reply
                1
                • Corjan Meijerink Corjan Meijerink

                  Can confirm, the issue is fixed!

                  Handscombmp Offline
                  Handscombmp Offline
                  Handscombmp
                  wrote on last edited by
                  #8

                  @corjan-meijerink
                  Yep working here as well thanks

                  1 Reply Last reply
                  0

                  Hello! It looks like you're interested in this conversation, but you don't have an account yet.

                  Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.

                  With your input, this post could be even better 💗

                  Register Login
                  Reply
                  • Reply as topic
                  Log in to reply
                  • Oldest to Newest
                  • Newest to Oldest
                  • Most Votes


                  ACTIVE USERS
                  Corjan Meijerink
                  Corjan Meijerink
                  Hans van de Ven MR.MRA
                  Hans van de Ven MR.MRA
                  Handscombmp
                  Handscombmp
                  Håkan Pettersson 0
                  Håkan Pettersson 0
                  POPULAR TOPICS
                  • One time glitch after lost gps signal
                    Herman Veldhuizen
                    Herman Veldhuizen
                    0
                    6
                    91

                  • Questions and suggestions
                    Mike wiruth
                    Mike wiruth
                    0
                    5
                    96

                  • Offline kaarten downloaden
                    Corjan Meijerink
                    Corjan Meijerink
                    0
                    5
                    59

                  • Rondrit maken lukt niet
                    Rob Vonk
                    Rob Vonk
                    0
                    18
                    215

                  • The most important rule: all content is to be posted in English 🇬🇧 unless the post is made in the language specific area in the Self Support forum.
                    Corjan Meijerink
                    Corjan Meijerink
                    2
                    4
                    124

                  • Routes en verblijf Zwitserland
                    Travellexxie
                    Travellexxie
                    0
                    18
                    552

                  • App probleem scenic route niet mogelijk
                    Corjan Meijerink
                    Corjan Meijerink
                    1
                    6
                    259

                  • Android auto loopt vast op Aoocci scherm
                    Geert Portier
                    Geert Portier
                    0
                    11
                    744

                  MY GROUPS
                  • Login

                  • Login or register to search.
                  • First post
                    Last post
                  0
                  • Categories
                  • Recent
                  • Popular
                  • Support
                  • MyRoute-app