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Can’t login to to new MyRoute-app

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  • Handscombmp
    Handscombmp
    Handscombmp
    wrote on last edited by
    #1

    Saw the new my route app was out so downloaded it straight away however when I try to log into it on my my android phone and iPad I get it saying my password is wrong.
    This is despite me being able to log in to the website and I’ve reset my password just to be sure.

    Any ideas?

    HABVEN aka MrMRA 2 Replies Last reply
    1
    • Handscombmp Handscombmp

      Saw the new my route app was out so downloaded it straight away however when I try to log into it on my my android phone and iPad I get it saying my password is wrong.
      This is despite me being able to log in to the website and I’ve reset my password just to be sure.

      Any ideas?

      HABVEN aka MrMRA
      HABVEN aka MrMRA
      HABVEN aka MrMRA
      Valued contributor
      wrote on last edited by
      #2

      @handscombmp

      Use the same credentials as on the website, save credentials on iPhone is not working at this moment.

      BMW BMW Connected Ride Navigator/Garmin Zumo XT3/XT2/XT//Tourstart/ MyRouteapp (The App)/...
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

      Handscombmp 1 Reply Last reply
      0
      • HABVEN aka MrMRA HABVEN aka MrMRA

        @handscombmp

        Use the same credentials as on the website, save credentials on iPhone is not working at this moment.

        Handscombmp
        Handscombmp
        Handscombmp
        wrote on last edited by
        #3

        @hans-van-de-ven-mra-master
        I'm using the same password I use for the website and it just doesn't accept it!

        1 Reply Last reply
        1
        • Håkan Pettersson 0
          Håkan Pettersson 0
          Håkan Pettersson 0
          wrote on last edited by
          #4

          I also have this problem, works on old app in iPad and on PC but not on new iphone app.

          1 Reply Last reply
          0
          • Handscombmp Handscombmp

            Saw the new my route app was out so downloaded it straight away however when I try to log into it on my my android phone and iPad I get it saying my password is wrong.
            This is despite me being able to log in to the website and I’ve reset my password just to be sure.

            Any ideas?

            HABVEN aka MrMRA
            HABVEN aka MrMRA
            HABVEN aka MrMRA
            Valued contributor
            wrote on last edited by
            #5

            @handscombmp and @Håkan-Pettersson-0
            I have reported it to the developers, request to also create a support ticket via the website.
            6ff7bceb-b5a4-4581-b330-7253ab25f5d2-image.png

            BMW BMW Connected Ride Navigator/Garmin Zumo XT3/XT2/XT//Tourstart/ MyRouteapp (The App)/...
            Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

            1 Reply Last reply
            0
            • Håkan Pettersson 0
              Håkan Pettersson 0
              Håkan Pettersson 0
              wrote on last edited by
              #6

              There was an issue with atleast the "?" sign in the passwords, it should now have been fixed and in next 10 minutes updated.

              1 Reply Last reply
              0
              • Corjan Meijerink
                Corjan Meijerink
                Corjan Meijerink
                Developer
                wrote on last edited by
                #7

                Can confirm, the issue is fixed!

                Handscombmp 1 Reply Last reply
                1
                • Corjan Meijerink Corjan Meijerink

                  Can confirm, the issue is fixed!

                  Handscombmp
                  Handscombmp
                  Handscombmp
                  wrote on last edited by
                  #8

                  @corjan-meijerink
                  Yep working here as well thanks

                  1 Reply Last reply
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