Garmin Drive App on iOS crashes on opening (New update from yesterday)

[Steve Lynch]

@Hans-van-de-Ven-MRA-Master said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

No problem on my iPhone7s (4.15.02)

Hi Hans,

The link below is a recording of what what actually happens on the iPAD Pro when I import the Beta GPX to the Drive App.
I have re-installed the Garmin Drive App and gone through all the set up including syncing my data to the Garmin XT

You will see me open the Drive App 3 times then you will see me import a route using the Beta GPX file.
You will see that as soon as I “open In” the Garmin Drive App it immediately crashes.
You will also see that after this that trying to open Garmin Drive App immediately crashes every time.

Also after recording this screenshot and posting this I shut down the iPad and rebooted it.
The Garmin Drive App continues to crash after rebooting the iPad.

https://drive.google.com/file/d/1h5j1GV5K3WcGGvKnUG8NvGtpeZR0eXIe/view?usp=drivesdk

Update:
I checked the Android version of Garmin Drive on Google Play and the first couple of Review posts indicate that it also has issues for the recent update.

[Kemille]

@Albert-Renting exactly the same problem here:-( (iphone 12 ProMax and 14.5.1)

[Jimmy Dorough]

@Steve-Lynch same here, and same as many others have reported. I talked to Garmin support who were unaware of any issue. They had me send them a log file to look at. For now I’m exporting from my iPhone 12 Pro Max to an SD card for my Zumo XT. Not nearly as convenient but at least there’s still a way.

[Steve Lynch]

I did one final check this morning by exporting a GPX file from my UK Ordanance Survey Maps account.
Opened in the Drive App and does exactly the same thing, crashes the Garmin Drive App and crashes on opening thereafter.

Lets hope Garmin fix this soon.

[Jimmy Dorough]

The more people that contact Garmin about the issue, the more likely they are to do something about it. Hint hint.

[Reinhard-32]

@Jimmy-Dorough I have already opened a ticked at Garmin.

[Albert van den Elsen]

Same problem.
I downloaded the latest Garmin Drive version 4.15.02 on my iPhone 12.
I have the latest IOS version installed.
So far so good. Everytime I open Garmin Drive everything go's well.
But.......
When I try to export a Route from MRA Planner (iPhone) to Garmin Drive the app (Garmin Drive) complete crashes and loses connection with m Garmin Zumo XT.
I don't know what causes this problem. It might be the MRA export is doing it or its Garmin Drive itself of the combination with IOS 14.5.1.

[Reinhard-32]

@Albert-van-den-Elsen The problem is the Garmin drive app. The app was updated to 4.15.02 4 days ago.

[Catalina]

Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

[Steve Lynch]

It is definitely a Garmin issue not iOS.
I have an older iPad that I use when I go on Tour.
I never allow anything to automatically update on this device, including iOS.

I have just installed iOS 14.15.1 on this older iPAD.
The Garmin Drive App on this is Version 4.13.32

I can and just have transferred files using the MRA Beta GPX Export and the Garmin Drive app and I get the Track and the Trip Planner versions on the Garmin XT.
No issues with the Garmin Drive App 4.13.32 and iOS 14.15.1

No issues on my Samsung S10 5G Phone either but I never allow automatic updates on that device either.

[Jimmy Dorough]

@Catalina I’ll have to try again after work. I deleted Drive, reinstalled it, but was unable to pair it this time. Could be yet another issue with Drive.

[Steve Lynch]

@Jimmy-Dorough

For me when I reinstall Garmin Drive it creates a second instance of the Device in the Bluetooth settings.
For me I have to “forget” both then it will pair again.

[Steve Lynch]

@Catalina said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

Hi Catalina,

I tried it earlier using the Beta GPX Export and the the Garmin Drive App immediately crashed.
It continues to crash their after.

Was the change applied only for when using the connector?
I’m on an iPad Pro.

Steve.

[Jimmy Dorough]

@Steve-Lynch same. Isn't that. Will troubleshoot later.

[Catalina]

@Steve-Lynch Hi Steve,

I applied the change to the GPX 1.1 BETA file, which also applies to the connector.

Do you have this problem with all the GPX files? or only with the GPX 1.1 BETA?

[Albert van den Elsen]

@Catalina
Hi Catalina,
I don't think MRA Connector is the issue.
That works perfect for me.

But the problem is on my iPhone with MRA planner and the export to Garmin Drive.
Same result from my site. Garmin Drive Immideately crashed.
But I figured out Garmin Drive is the big issue.
I made an export from Garmin Explorer to Garmin Drive with the same result.
In this case MRA was not involved.

[Steve Lynch]

@Catalina said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

@Steve-Lynch Hi Steve,

I applied the change to the GPX 1.1 BETA file, which also applies to the connector.

Do you have this problem with all the GPX files? or only with the GPX 1.1 BETA?

I previously tried the MRA GPX 1.1 Track/POI that crashed the Garmin Drive App.
I also also exported a GPX File from my Ordnance Survey Account that crashed the Drive app too.
Both of these were before your change though.
I will try them both again tomorrow..

[Catalina]

Hi @Albert-van-den-Elsen and @Steve-Lynch,

I'm glad to hear that the connector is not the problem. I am interested in Garmins response to you Albert. Please let me know what their explanation is! Maybe with their explanation, we can change some things in our gpx export to make it work for the Garmin Drive App. If any other problems do occur with the connector, let us know.

[Reinhard-32]

@Catalina
In this thread we are talking about the Garmin Drive App. The „save as“ functionality from MRA works fine but when you send the desired GPX file via Drive app to you ZumoXT the app crashed immediately and doesn’t start again. You have to reinstall the app and the game starts again.

I have already opened a ticket at the Garmin service. The problem is known and the developers are working on it.

[Hans van de Ven MR.MRA]

@Steve-Lynch

Garmin knows what the problem is, and they will come with an update, they only don’t know when. Could take a couple off weeks