Blocked Account

[Steve Montreal]

A few days ago my MyRoute-App account was blocked due to too many devices using it.

I had not added any devices for several months, so this was news to me.
I am using the App on my four personal Apple devices.

I have sent numerous requests over the past few days for action to resolve this, but I cannot get any response!
I am starting to suspect that my account has been hacked or hijacked.

Why will they not reply and resolve this?

Has this happened to anybody else?

[Drabslab]

@Steve-Montreal this is a typical problem for a support ticket. Did you enter one?

[Steve Montreal]

As I said, I have sent them numerous emails & replied to the 'blocking' message.

No replies whatsoever

I've been a Gold Member since it started. This is just dreadful service!!

[Drabslab]

@Steve-Montreal said in Blocked Account:

This is just dreadful service!!

not necessarily,

as said earlier, for support you need to open a support ticket; this guarantees that your problem is not snowed under in the thousands of emails received.

[Drabslab]

@Drabslab

[Steve Montreal]

Already did that

[Steve Montreal]

When I received the 'blocking' email, the requested response was for me to reply via the link in the email.
This I have done several times.
I also raised a ticket.

[Nick Carthew]

@Steve-Montreal Sorry to hear that you're having problems, I must disagree with you about it being a dreadful service though. MRA is a small company that prides itself with customer satisfaction. Have you ever tried seeking help from TomTom or Garmin! I will pass on your request to unblock your account.

[Nick Carthew]

Hi @Steve-Montreal Your account is now unblocked.

[SteveV]

@Nick-Carthew & Michel

Thank you