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    • Steve Montreal
      Steve Montreal last edited by

      A few days ago my MyRoute-App account was blocked due to too many devices using it.

      I had not added any devices for several months, so this was news to me.
      I am using the App on my four personal Apple devices.

      I have sent numerous requests over the past few days for action to resolve this, but I cannot get any response!
      I am starting to suspect that my account has been hacked or hijacked.

      Why will they not reply and resolve this?

      Has this happened to anybody else?

      Drabslab Nick Carthew 2 Replies Last reply Reply Quote 0
      • Drabslab
        Drabslab @Steve Montreal last edited by

        @Steve-Montreal this is a typical problem for a support ticket. Did you enter one?

        It is not difficult, it is easy, it's a hobby

        1 Reply Last reply Reply Quote 0
        • Steve Montreal
          Steve Montreal last edited by

          As I said, I have sent them numerous emails & replied to the 'blocking' message.

          No replies whatsoever

          I've been a Gold Member since it started. This is just dreadful service!!

          Drabslab 1 Reply Last reply Reply Quote 0
          • Drabslab
            Drabslab @Steve Montreal last edited by

            @Steve-Montreal said in Blocked Account:

            This is just dreadful service!!

            not necessarily,

            as said earlier, for support you need to open a support ticket; this guarantees that your problem is not snowed under in the thousands of emails received.

            f298ce3d-8ded-4708-8235-4e1874ecc1d2-image.png

            It is not difficult, it is easy, it's a hobby

            Drabslab 1 Reply Last reply Reply Quote 0
            • Drabslab
              Drabslab @Drabslab last edited by

              @Drabslab 69538523-c4e3-46a7-8e9b-41e57cd993e9-image.png

              It is not difficult, it is easy, it's a hobby

              1 Reply Last reply Reply Quote 0
              • Steve Montreal
                Steve Montreal last edited by

                Already did that

                1 Reply Last reply Reply Quote 0
                • Steve Montreal
                  Steve Montreal last edited by

                  When I received the 'blocking' email, the requested response was for me to reply via the link in the email.
                  This I have done several times.
                  I also raised a ticket.

                  Nick Carthew 1 Reply Last reply Reply Quote 0
                  • Nick Carthew
                    Nick Carthew RouteXperts @Steve Montreal last edited by

                    @Steve-Montreal Sorry to hear that you're having problems, I must disagree with you about it being a dreadful service though. MRA is a small company that prides itself with customer satisfaction. Have you ever tried seeking help from TomTom or Garmin! I will pass on your request to unblock your account.

                    Always willing to help if I can.

                    1 Reply Last reply Reply Quote 0
                    • Nick Carthew
                      Nick Carthew RouteXperts @Steve Montreal last edited by

                      Hi @Steve-Montreal Your account is now unblocked.

                      Always willing to help if I can.

                      SteveV 1 Reply Last reply Reply Quote 0
                      • SteveV
                        SteveV @Nick Carthew last edited by

                        @Nick-Carthew & Michel

                        Thank you

                        1 Reply Last reply Reply Quote 1
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