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Discrepancy between Planner and NavigationApp

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • mtackoutlook.com
    mtackoutlook.com
    mtackoutlook.com
    wrote last edited by
    #1

    image.jpeg

    I planned a route with a total of 33 route points in beta Planner (see screenshot).
    When I open this route on the mobile phone app (upgraded to beta already), it shows 97 waypoints and a totally different duration and km´s , although the map overview shows the same route (see 2nd screenshot).

    MRA App Mobile.jpg

    Help needed - suspect a bug, or is it a layer 7 problem?

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    • Corjan Meijerink
      Corjan Meijerink
      Corjan Meijerink
      Developer
      wrote last edited by
      #2

      Probably not a HERE route so you’d have seen a warning that it was converted to a navigable route. That changes some numbering.

      Create routes in HERE when navigating with our app

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      • mtackoutlook.com
        mtackoutlook.com
        mtackoutlook.com
        wrote last edited by
        #3

        Thanks, Corjan. This creates the next questions: I copied the route, and took 1x OSM as engine, and 1x HERE.
        While in view, the km and hours/duration differs (especially time by over 1 hr), but after save, it still shows OSM data, also when re-opening the HERE version.
        So, the routing engine setting is not consistant when closing planning.

        Screenshot 2026-11-03 230545.png
        Screenshot 2026-11-03 230727.png

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        • mtackoutlook.com
          mtackoutlook.com
          mtackoutlook.com
          wrote last edited by
          #4

          BTW: I had to force HERE to follow a small street by placing 3 extra route points, which were not necessary with OSM. Then, it was possible, without it made a detour of 40 km.

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          • Reinhard Grossmann h 0
            Reinhard Grossmann h 0
            Reinhard Grossmann h 0
            wrote last edited by
            #5

            Did you switch on Traffic (upper right corner?) Maybe there is a road block e.g. reconstruction site, one-way etc.

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