IOS: App crashes 2-3 times a day (v5.1/5.2)

[Axel Härtl]

@Peter-Zehentreiter

Hi Peter,

Based on my experience with Version 5.2, I can confirm the issues you described.

Multiple crashes and freezing of the screen (waypoint stuck).

Best regards ‍️‍

Axel

MRA 5.2.0 - 473
Samsung Galaxy Xcover 5 (ok, ok it is very very slow)

[John 3s]

I’m running the latest update of MRA. Looking forward to see more reactions and of course a solution (what ever that maybe)….

How can I send log files to support/development?

[Peter Zehentreiter]

@John-3s said:

How can I send log files to support/development?

Open the app, tap your profile picture, scroll right to the bottom until you can see your installed version number: 5.2.0-474

Then press and hold the version number; a log file will be created.

Send this file to Support via a ticket.

[Aiello antonino]

@Marinus-van-Deudekom No updates available on iOS, latest installed version 5.2.0-473

[Marinus van Deudekom]

Yes my bad, I thought it was the same as Android, but its not

[James Hubbard 0 0]

Hi, I am an Advanced Riding coach and have been using MRA gold when coaching my clients on the road. Generally I am pleased with MRA.
BUT: Having planned the route and then using it to navigate with my phone connected to Carpuride it suddenly, approximately mid journey, shows just a blue screen with no map or other information normally visible. Other apps work correctly at the same time. This is very embarrassing and inconvenient as I have to waste my client's time finding a safe place to stop and then attempting to get everything working again, which involves rebooting my phone. I know other MRA users are experiencing the same problems and I wonder how you are going to fix this problem and by when. Many thanks.
P.S. Annoying that I now see a screen notification have to wait 3800 seconds before I am able to post the above. Never had this before on any forum. Adds to my frustration with MRA.

[Nick Carthew]

@James-Hubbard-0-0 Sorry to read that you are having issues with AndroidAuto/CarPlay the developers are working hard to resolve this. What makes it difficult is that not everyone’s experience is the same, many users have no issues.
With reference to your point about the forum, you have only just joined. New members having to wait is a way to protect all forum users from spam and malicious posts.

[John 3s]

@Peter-Zehentreiter

How can I raise a ticket? I did mange to save the logging.

[Peter Zehentreiter]

@John-3s Create a ticket on the support page and attach the log file there

https://www.myrouteapp.com/support

[John 3s]

Dear Peter, Thanks for the link. Maybe I’m getting crazy because everything is explained there but there is no link or so to make a ticket. To be honest I think I’ll stop here….waste of time I’m starting to believe….

[Nick Carthew]

@John-3s

If you’re using your phone, click the + Symbol to create a new ticket. If you’re using a PC it should say Create new ticket.