IOS: App crashes 2-3 times a day (v5.1/5.2)

[Corjan Meijerink]

@Peter-Zehentreiter Support, always.

[Stanisław]

@Kerbel said:

@peter-zehentreiter
the „frozen“ waypoint also occured on my trip and coul not be skipped.

in my case a temporary solution was stopping navigation and starting it at new (without restarting the whole application), the next waypoint was displayed correctly then. I observed such a problem once during my 7000 km trip.

[Peter Zehentreiter]

@Corjan-Meijerink just created a ticket

#67697 MRA Logfile 4 days trip, 2 days online, 2 days offline

Just updated the ticket with one more Logfile from a colleague....

Another one is requested......

[John 3s]

Hi all,
My system, iPhone 14, latest IOS and Carpuride 702 (apple carplay).

I’ve been traveling to Italië, MRA sends me off by every exit and leading me to next highway entry. So I reinstalled the app toggled with the settings avoid highway with no succes. No fancy routes just the city as target!

I’ve also tried to use MRA with routes that were made in MRA but is wasn’t working at all, hereby some analysis:

• on the highway is sends me off by every exit,
• when the route was following thru the mountains, it loses connection with the headunit. Sometimes only the icons of gos speed or/and altitude and next gas station. Sometimes also the screen became laggy or displaying a part of the card and route.
• I discovered that resetting of the Carpuride (power off/on) fixes the issue of the display. But I had to do sometimes several power off / on cycles!! This is not what I expect from MRA.
• I was fully dependable of my friends for navigation (they use tomton and Garmin) because mine was not reliable!

To mention I’m from the beginning ShopRite and user of MRA, stepped away from Tomtom and Garmin. But this is the most disappointing experience I had….

Hope that you can sort this out and looking forward to see a reaction!

[Marinus van Deudekom]

I hope that all of you update to the last version, 474

[Axel Härtl]

@Peter-Zehentreiter

Hi Peter,

Based on my experience with Version 5.2, I can confirm the issues you described.

Multiple crashes and freezing of the screen (waypoint stuck).

Best regards ‍️‍

Axel

MRA 5.2.0 - 473
Samsung Galaxy Xcover 5 (ok, ok it is very very slow)

[John 3s]

I’m running the latest update of MRA. Looking forward to see more reactions and of course a solution (what ever that maybe)….

How can I send log files to support/development?

[Peter Zehentreiter]

@John-3s said:

How can I send log files to support/development?

Open the app, tap your profile picture, scroll right to the bottom until you can see your installed version number: 5.2.0-474

Then press and hold the version number; a log file will be created.

Send this file to Support via a ticket.

[Aiello antonino]

@Marinus-van-Deudekom No updates available on iOS, latest installed version 5.2.0-473

[Marinus van Deudekom]

Yes my bad, I thought it was the same as Android, but its not