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  4. IOS: App crashes 2-3 times a day (v5.1/5.2)

IOS: App crashes 2-3 times a day (v5.1/5.2)

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Corjan Meijerinkundefined Corjan Meijerink

    @Peter-Zehentreiter Support, always.

    Peter Zehentreiterundefined Online
    Peter Zehentreiterundefined Online
    Peter Zehentreiter
    wrote last edited by Peter Zehentreiter
    #21

    @Corjan-Meijerink just created a ticket

    #67697 MRA Logfile 4 days trip, 2 days online, 2 days offline

    Just updated the ticket with one more Logfile from a colleague....

    Another one is requested......

    BMW R 1250 GS
    MRA Navigation & SilverFox C1 Controller
    BMW Connected Ride Cradle
    Wunderlich USB Ladebox mit Quadlock
    Pixel 9 "online"
    SPC Universal mount
    Motorola Edge 40 "offline"
    Sena SLR 3
    Sena 50 R

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    • John 3sundefined Offline
      John 3sundefined Offline
      John 3s
      wrote last edited by
      #22

      Hi all,
      My system, iPhone 14, latest IOS and Carpuride 702 (apple carplay).

      I’ve been traveling to Italië, MRA sends me off by every exit and leading me to next highway entry. So I reinstalled the app toggled with the settings avoid highway with no succes. No fancy routes just the city as target!

      I’ve also tried to use MRA with routes that were made in MRA but is wasn’t working at all, hereby some analysis:

      • on the highway is sends me off by every exit,
      • when the route was following thru the mountains, it loses connection with the headunit. Sometimes only the icons of gos speed or/and altitude and next gas station. Sometimes also the screen became laggy or displaying a part of the card and route.
      • I discovered that resetting of the Carpuride (power off/on) fixes the issue of the display. But I had to do sometimes several power off / on cycles!! This is not what I expect from MRA.
      • I was fully dependable of my friends for navigation (they use tomton and Garmin) because mine was not reliable!

      To mention I’m from the beginning ShopRite and user of MRA, stepped away from Tomtom and Garmin. But this is the most disappointing experience I had….

      Hope that you can sort this out and looking forward to see a reaction!

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      • Marinus van Deudekomundefined Offline
        Marinus van Deudekomundefined Offline
        Marinus van Deudekom
        RouteXpert
        wrote last edited by
        #23

        I hope that all of you update to the last version, 474

        Honda Goldwing GL1500,
        Honda Silverwing GL 650
        DMD2 T865X 8 inch Android tablet using MRA next for navigation
        Garmin XT sold
        Samsung S24FE mounted on a Quadlock and using Android Auto in my car

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        • Peter Zehentreiterundefined Peter Zehentreiter

          Version 5.2.0-474
          Android
          Navigation via the app ONLY.

          Here’s a quick update on my 4 days in South Tyrol
          On Thursday and Friday, I used online navigation for a total of 860 km; the navigation kept cutting out, the phone’s home screen would appear, and I had to reopen the MRA to continue navigating.

          I’ve now had two instances where the app apparently failed to recognise or register a waypoint.

          For example, waypoint 10 appears in the top right-hand corner, but I’m already at waypoint 14. The navigation works, but waypoint 10 in the top right-hand corner cannot be skipped; the app doesn’t respond to any commands to skip this waypoint 10.

          On Saturday and Sunday we also covered over 800 km, but this time entirely offline.

          The app worked perfectly offline.

          Track recording was not enabled on any of the four days.

          Axel Härtlundefined Offline
          Axel Härtlundefined Offline
          Axel Härtl
          wrote last edited by Axel Härtl
          #24

          @Peter-Zehentreiter

          Hi Peter,

          Based on my experience with Version 5.2, I can confirm the issues you described.

          Multiple crashes and freezing of the screen (waypoint stuck).

          Best regards 🙋‍♂️‍

          Axel

          MRA 5.2.0 - 473
          Samsung Galaxy Xcover 5 (ok, ok it is very very slow)

          BMW R 1200 RT
          Tourenorientiert
          MRA lifetime member

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          • John 3sundefined Offline
            John 3sundefined Offline
            John 3s
            wrote last edited by John 3s
            #25

            I’m running the latest update of MRA. Looking forward to see more reactions and of course a solution (what ever that maybe)….

            How can I send log files to support/development?

            Peter Zehentreiterundefined 1 Reply Last reply
            0
            • John 3sundefined John 3s

              I’m running the latest update of MRA. Looking forward to see more reactions and of course a solution (what ever that maybe)….

              How can I send log files to support/development?

              Peter Zehentreiterundefined Online
              Peter Zehentreiterundefined Online
              Peter Zehentreiter
              wrote last edited by
              #26

              @John-3s said:

              How can I send log files to support/development?

              Open the app, tap your profile picture, scroll right to the bottom until you can see your installed version number: 5.2.0-474

              Then press and hold the version number; a log file will be created.

              Send this file to Support via a ticket.

              BMW R 1250 GS
              MRA Navigation & SilverFox C1 Controller
              BMW Connected Ride Cradle
              Wunderlich USB Ladebox mit Quadlock
              Pixel 9 "online"
              SPC Universal mount
              Motorola Edge 40 "offline"
              Sena SLR 3
              Sena 50 R

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              0

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