My Devices list has issues

[Andre Trudeau]

Hi ,

When I list my devices, there is now a few bugs/issues.

Cannot remove a device that has been logged off.
I made a mistake and used a second tablet and got the "You can only use 2 devices" error. I listed the device to remove my second tablet and it is present and marked Logged Off. There is no button to remove.

I had to "log out" my wife's device to use my main tablet.

I then logged in using my wife's device and it worked.

I then list the devices, I still see my second tablet as logged off even thought I have now removed the software to not have that issue again.

So, I still have 3 devices... 2 active.. and 1 logged off...

How can this be updated?

Cheers!

[AWDC LAO]

Its happened also here, log-out for every device and restart!

[paul69]

Hi @andre-trudeau I had something similar, I sent a support ticket and the issue was resolved quite quickly.

[Bouke Ent]

i made support ticket and it is solved for me by support.