Statement about device limit

[Cleo]

Thanks all, after contacting support i got a solution were i can work with.

[Léon Hassing]

@Corjan-Meijerink said:

@CD130 The block can only be removed by system admins and is only triggered using your device limit + 2 different devices (so 4 in default scenario) within the same month.

I have a question about the "same month". When will a device be removed from the list? On the moment that the specific device is not used anymore for 1 month? Or will the number of devices be reset on a specific date (e.g. 1st day of the month) for the devices not used in that month? In the latter case it can take upto 2 months minus 1 day before a device is removed.

[Jomar59]

Also ich habe die Gold und Next Version ohne Gerätelimit gekauft, da dies nun einseitig geändert wurde, ich aber immer mehr Geräte benötige, Planung am Tablet, 2 Handys (Privat und Firma) meine Freundin auch gerne damit fährt, würde ich die 5 benötigen, naja wenn sich das nicht ändert, werde ich die App verkaufen und mir etwas anders kaufen.

[Hubert Thoring]

@jomar59 :
Du schreibst bitte mal den Service an über ein Ticket und erklärt was Du genau möchtest. Dann gibt es eine Angepasste Lösung bestimmt für Euch. VG

[Anonymouse]

I really do understand why a limit is needed. But this is a pretty unpleasant way to implement it.

Today I needed to use my wife’s phone for a drive. So I tried logging out of MRA on my phone but her phone got blocked regardless.

I would have thought the way to manage this is the way Netflix and others do it: if you log out from one device you can log in on another; and the account control panel contains the ability to see what devices have licences and revoke them remotely. Having to email support is a clumsy approach.

[Peter Zehentreiter]

@Anonymouse The easiest thing to do would be to send an email to support and ask if there's a way to use more than 2 devices.

This will give you more flexibility in setting up your devices.

You'll definitely get a reply ️

[Anonymouse]

Yes I see that support can help. But a better design would be self-service so if we need to rush out the door with a borrowed phone etc AND don’t need more than two devices simultaneously, we can still log one off and another in without burdening support or waiting for support hours.

[Peter Zehentreiter]

@Anonymouse If you plan to do that, you'd be using more than two registered devices... and in principle, you could use any number of devices that way.

My first message was meant to ask support whether you can legally use additional devices without having to log in and out, for an extra fee.

I did that, and they helped me.

[Drabslab]

@Anonymouse said:

I really do understand why a limit is needed.

Because there were plenty of a$$holes who paid for one licence that was then used by all the motorcycle club members , the motorcycle club members wifes, the motorcycle club members mistresses, their family ....

and as MRA is a company needing an income this is not sustainable.

The easy solution for you: get an extra licence for your wife.

[Bouke Ent]

i made support ticket and ask to option for 2 more devices. i got offer and now i have more options te switch and also use my ipad as a device but use it to on the road. i know i could use website but in some cases app is more easy when you know how it works with big fingers.