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Unable to calculate route

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Hubert Thoringundefined Offline
    Hubert Thoringundefined Offline
    Hubert Thoring
    Valued contributor
    wrote last edited by
    #44

    My experience is to set the whole thing to offline navigation in such regions!

    This is the translated text from the app and the picture to it ..

    Offline navigation

    Route calculation and turn-by-turn instructions are calculated without using the Internet. We recommend using this setting if you are driving in a place with poor internet reception. To use this, the region must be downloaded offline.

    Route calculation and turn-by-turn instructions are calculated without using the Internet. We recommend using this setting if you are driving in a place with poor internet reception. To use this, the region must be downloaded offline.

    IMG_6217.png

    IMG_6219.jpeg

    VG Hubert
    Info Beta Test "Next App" dazu die Hardware .
    iPad 9. Gen iOS 26.2.1 / iPhone 16e iOS 26.2.1 / iPhone Xr iOS 18.7.3 / PC mit MS Win11 /❗️MyRoute-App im Cradel und Remotek-One❗️ Info zu MRA & Remotek One

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    • Hubert Thoringundefined Offline
      Hubert Thoringundefined Offline
      Hubert Thoring
      Valued contributor
      wrote last edited by Hubert Thoring
      #45

      For offline, of course, all maps for the region must be loaded, I always load all of Europe… 😉

      It is important not to interrupt the download, the screen of the store must be active all the time, which is very important, even if it takes longer.

      VG Hubert
      Info Beta Test "Next App" dazu die Hardware .
      iPad 9. Gen iOS 26.2.1 / iPhone 16e iOS 26.2.1 / iPhone Xr iOS 18.7.3 / PC mit MS Win11 /❗️MyRoute-App im Cradel und Remotek-One❗️ Info zu MRA & Remotek One

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      • white.mouseundefined Offline
        white.mouseundefined Offline
        white.mouse
        Valued contributor
        wrote last edited by white.mouse
        #46

        Still the best is to check all your offline maps after the update!
        I have encountered the issue a few times that one or more cards were still missing after the update. Please do not ask me why.

        met een R1250RT met TFT en BMW Connected Ride App (die dus nog steeds niet voldoet!) ;
        de Garmin Zumo XT en M.R.A. in combinatie met de Carpuride W702 (voor Android op de Motor!)

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        • Hubert Thoringundefined Offline
          Hubert Thoringundefined Offline
          Hubert Thoring
          Valued contributor
          wrote last edited by Hubert Thoring
          #47

          @Con-Hennekens @white.mouse
          Thanks for this info, I haven't had the problem so far,...

          VG Hubert
          Info Beta Test "Next App" dazu die Hardware .
          iPad 9. Gen iOS 26.2.1 / iPhone 16e iOS 26.2.1 / iPhone Xr iOS 18.7.3 / PC mit MS Win11 /❗️MyRoute-App im Cradel und Remotek-One❗️ Info zu MRA & Remotek One

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          • Aiello antoninoundefined Aiello antonino

            @David-Rudgley Yes, I understand what you mean, but I take very complex routes, and I don't remember all the turns. Maybe I would start and, until I found the signal, I would have traveled many kilometers, maybe I would have had to turn back. Yesterday I was at the end of the tour in an area where there was no signal for perhaps more than 10 km, a really closed valley, I didn't even have a phone signal, not just an internet signal.

            David Rudgleyundefined Offline
            David Rudgleyundefined Offline
            David Rudgley
            wrote last edited by
            #48

            @Aiello-antonino Yes I appreciate I presented a simplistic solution but I too have had exactly the same experience where I leave a stop and the app has refused work as expected on a complex route through a city for example.

            Another thing I try to do now is when I stop I look to see if there's WiFi available, I then connect, check that I'm synched and maps are all up to date, I start the route again in online mode, just before I set off I go into offline mode and it all works again.

            MRA Gold Planner + App + Navigation Next user
            Android Pixel 9 Pro XL
            TomTomGo as backup

            KTM 1290 Super Adventure S
            Quad Lock + Phone +Carpuride W702

            KTM 790 Duke
            Quad Lock + Phone

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            • Con Hennekensundefined Con Hennekens

              @Aiello-antonino said in Unable to calculate route:

              I noticed that 3 maps from northern Italy were missing, but I'm sure I downloaded them because I had downloaded all of Italy the first time I did it, so I don't know why they weren't checked with the flag

              Yes that's exactly what I thought...
              I have seen this often, and seems to be about interrupted map updates. Therefore I made it a habit of checking my maps after each update, to make sure all is checked. To be completely honest, the update mechanism could profit from some TLC.

              Aiello antoninoundefined Offline
              Aiello antoninoundefined Offline
              Aiello antonino
              wrote last edited by Aiello antonino
              #49

              @Con-Hennekens So, even if the missing maps weren't for the area I was in, could that have caused the problem?

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              • b0hd1undefined b0hd1

                Hi! What exactly is the problem? I've loaded the route in both the planner and the browser and it hasn't given me any problems.

                19d4bead-003c-40c0-a09e-eb6268683cd0-image.png

                ee27b248-6613-4f8a-815a-ef9a82a95281-image.png

                Grettings!

                Aiello antoninoundefined Offline
                Aiello antoninoundefined Offline
                Aiello antonino
                wrote last edited by
                #50

                @b0hd1 If you've read the discussion from the beginning, you understand what this is about: not being able to calculate the route when you have no data connection...

                b0hd1undefined 1 Reply Last reply
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                • Aiello antoninoundefined Aiello antonino

                  @b0hd1 If you've read the discussion from the beginning, you understand what this is about: not being able to calculate the route when you have no data connection...

                  b0hd1undefined Offline
                  b0hd1undefined Offline
                  b0hd1
                  wrote last edited by
                  #51

                  @Aiello-antonino okk!!

                  Creador y admin. de los mayores grupos de MRa.
                  https://t.me/MRa_by_b0hd1
                  https://www.myrouteapp.com/group/messages/7007
                  YouTube: @demco17
                  Ex-routexpert, actual beta tester y experto en MRa
                  Creador de tutoriales, manuales y formador experto de usuarios MRa

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                  • Lluis Arasanzundefined Online
                    Lluis Arasanzundefined Online
                    Lluis Arasanz
                    wrote last edited by Lluis Arasanz
                    #52

                    @Aiello-antonino

                    I've been testing with two devices (iOS and Android), and I'd almost say it's a problem with using offline maps.

                    Make sure all the areas along the route are downloaded (just in case a small section of the route passes through an area you don't have). This is essential.

                    On the other hand, even with the areas downloaded, I've been getting errors when I use airplane mode. It was resolved when I activated offline navigation while still having an internet connection. It's as if the first time you use offline mode, it needs to be activated via an online connection. 🙄

                    Once you enter offline navigation (while still connected), you can exit and use it offline without any further problems. 😊

                    It sounds strange, I know. But once I got past the error (with a connection and offline navigation enabled), the error doesn't recur even if I change routes. However, the map is still essential, or it will continue to malfunction.

                    Lluis Arasanz

                    • BMW F750GS
                      MotoMediaLink HW Interface for BMW's WonderWheel device
                    • Samsung A14 with Beta MyRoute-App (primary bike use)
                      Tasker and MMLink SW for Android App Control
                    • iPhone 14 with Beta MyRoute-App (personal and primary CP use)
                    Con Hennekensundefined 1 Reply Last reply
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                    • Lluis Arasanzundefined Lluis Arasanz

                      @Aiello-antonino

                      I've been testing with two devices (iOS and Android), and I'd almost say it's a problem with using offline maps.

                      Make sure all the areas along the route are downloaded (just in case a small section of the route passes through an area you don't have). This is essential.

                      On the other hand, even with the areas downloaded, I've been getting errors when I use airplane mode. It was resolved when I activated offline navigation while still having an internet connection. It's as if the first time you use offline mode, it needs to be activated via an online connection. 🙄

                      Once you enter offline navigation (while still connected), you can exit and use it offline without any further problems. 😊

                      It sounds strange, I know. But once I got past the error (with a connection and offline navigation enabled), the error doesn't recur even if I change routes. However, the map is still essential, or it will continue to malfunction.

                      Con Hennekensundefined Offline
                      Con Hennekensundefined Offline
                      Con Hennekens
                      Alpha tester
                      wrote last edited by
                      #53

                      @Lluis-Arasanz, the only thing I can think of looking a little bit what you describe, is when you disabled offline navigation. In that case you will get a massage asking you to go offline, since it cannot access a live connection. But that is not the same as "Cannot calculate". If you think it is different than this, could you place a screenshot?

                      I am just an enthusiastic MRA user, and hope you will be one too!

                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                      Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

                      Lluis Arasanzundefined 1 Reply Last reply
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                      • Con Hennekensundefined Con Hennekens

                        @Lluis-Arasanz, the only thing I can think of looking a little bit what you describe, is when you disabled offline navigation. In that case you will get a massage asking you to go offline, since it cannot access a live connection. But that is not the same as "Cannot calculate". If you think it is different than this, could you place a screenshot?

                        Lluis Arasanzundefined Online
                        Lluis Arasanzundefined Online
                        Lluis Arasanz
                        wrote last edited by Lluis Arasanz
                        #54

                        @Con-Hennekens

                        The message to return to "online navigation" is a different thing. This message is shown, yes, but after it, the error "cannot calculate route" appears again.

                        At this moment I can't reproduce it, because once I went to offline maps with internet connection, phone (or app) remembers this decision and works fine. Perhaps, in other moment I'll try with iPad that is not ever user to navigate any route (and even less, a offline one)

                        That's (sure) why you can't reproduce this behavior with your app, 'cause is already "in working state" 😊

                        Regards

                        Lluis Arasanz

                        • BMW F750GS
                          MotoMediaLink HW Interface for BMW's WonderWheel device
                        • Samsung A14 with Beta MyRoute-App (primary bike use)
                          Tasker and MMLink SW for Android App Control
                        • iPhone 14 with Beta MyRoute-App (personal and primary CP use)
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