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Missing itinerary

Scheduled Pinned Locked Moved [Web] Problems, Bugs and other Issues
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  • Aiello antoninoundefined Offline
    Aiello antoninoundefined Offline
    Aiello antonino
    wrote on last edited by Aiello antonino
    #1

    I was working on a route for my group, the site seems very slow, I was trying to delete some Waypoints to change the route but I couldn't do anything, I tried to open the same itinerary on another browser and...puff...disappeared...you can't see anything anymore...what's going on?

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    • Aiello antoninoundefined Offline
      Aiello antoninoundefined Offline
      Aiello antonino
      wrote last edited by
      #2

      Today it happened again...is it possible that no one from the team read my post?

      Nick Carthewundefined 1 Reply Last reply
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      • Aiello antoninoundefined Aiello antonino

        Today it happened again...is it possible that no one from the team read my post?

        Nick Carthewundefined Offline
        Nick Carthewundefined Offline
        Nick Carthew
        RouteXpert
        wrote last edited by
        #3

        @Aiello-antonino Yes, posts are read by the developers but as no one else is reporting the same problem as you, it’s probably an isolated issue with your browser.

        Always willing to help if I can.
        Triumph Tiger 1200 XRT called Tina.
        MRA Navigation Next and SilverFox B8J bar buttons.
        Quadlock wireless mount for IPhone 11.
        Cardo Scala Packtalk Bold.
        TomTom Rider 500. (In the cupboard now)

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        • Corjan Meijerinkundefined Offline
          Corjan Meijerinkundefined Offline
          Corjan Meijerink
          Developer
          wrote last edited by
          #4

          I read every but don't respond to them all 😉
          Do note it is a community forum.
          If you require an answer from us, it's best to contact us using the official support channels ❤

          Not that the answer there will always immediately resolved your issue. Getting community input is very valuable too but as nobody responded the issue doesn't seem very known.

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          • Aiello antoninoundefined Offline
            Aiello antoninoundefined Offline
            Aiello antonino
            wrote last edited by
            #5

            I would like to open a ticket but I don't understand why I can't log in to be able to open it...

            Adrian Avramundefined 1 Reply Last reply
            0
            • Aiello antoninoundefined Aiello antonino

              I would like to open a ticket but I don't understand why I can't log in to be able to open it...

              Adrian Avramundefined Offline
              Adrian Avramundefined Offline
              Adrian Avram
              wrote last edited by
              #6

              @Aiello-antonino I think you are already logged in since you can post on this forum.
              From the web planner select the "Suport" link from the top, and create a new ticket.

              abe2bb53-b74f-4bee-a20c-b2844626d865-image.png

              Best regards,
              Adrian

              Samsung S24 Ultra and iPhone 13 with Android Auto / CarPlay
              MyRoute-APP (Planner+Navigation, GOLD Lifetime)
              Honda NC750X (2021) with CHIGEE Aio-5 Play

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              • Aiello antoninoundefined Offline
                Aiello antoninoundefined Offline
                Aiello antonino
                wrote last edited by
                #7

                Yes! I know I'm logged in, but if I go to the page you posted, which I had already visited otherwise I wouldn't have written, click on the LOGIN button, but nothing happens...

                Adrian Avramundefined 1 Reply Last reply
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                • Aiello antoninoundefined Aiello antonino

                  Yes! I know I'm logged in, but if I go to the page you posted, which I had already visited otherwise I wouldn't have written, click on the LOGIN button, but nothing happens...

                  Adrian Avramundefined Offline
                  Adrian Avramundefined Offline
                  Adrian Avram
                  wrote last edited by Adrian Avram
                  #8

                  @Aiello-antonino Try to clear your browser's history and cookies, and log back in !

                  Best regards,
                  Adrian

                  Samsung S24 Ultra and iPhone 13 with Android Auto / CarPlay
                  MyRoute-APP (Planner+Navigation, GOLD Lifetime)
                  Honda NC750X (2021) with CHIGEE Aio-5 Play

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                  • Aiello antoninoundefined Offline
                    Aiello antoninoundefined Offline
                    Aiello antonino
                    wrote last edited by
                    #9

                    I did as you told me but it still doesn't work... I can't log in...

                    Con Hennekensundefined 1 Reply Last reply
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                    • Aiello antoninoundefined Aiello antonino

                      I did as you told me but it still doesn't work... I can't log in...

                      Con Hennekensundefined Offline
                      Con Hennekensundefined Offline
                      Con Hennekens
                      Alpha tester
                      wrote last edited by
                      #10

                      @Aiello-antonino, What's the error message it gives. Are you saying that when you are logged into the forum, and goto https://www.myrouteapp.com/support, you get a login button? That's unusual... Could it be that you have multiple accounts logged in simultaneously or something? Try logging out of the forum, return to the support page, and try to login (with the correct account) again.

                      I am just an enthusiastic MRA user, and hope you will be one too!

                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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                      • Aiello antoninoundefined Offline
                        Aiello antoninoundefined Offline
                        Aiello antonino
                        wrote last edited by
                        #11

                        They are investigating the MRA team

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