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Online status not recognised

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Herman Veldhuizenundefined Offline
    Herman Veldhuizenundefined Offline
    Herman Veldhuizen
    wrote on last edited by
    #1

    The app doesn't always recognise that it is online. It seems to think that it is offline when mobile data in ON but WiFi is off.
    Screenshot_20241218-102525.jpg

    Corjan Meijerinkundefined 1 Reply Last reply
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    • Herman Veldhuizenundefined Herman Veldhuizen

      The app doesn't always recognise that it is online. It seems to think that it is offline when mobile data in ON but WiFi is off.
      Screenshot_20241218-102525.jpg

      Corjan Meijerinkundefined Offline
      Corjan Meijerinkundefined Offline
      Corjan Meijerink
      Developer
      wrote on last edited by
      #2

      @Herman-Veldhuizen Have you explicitly enabled the offline navigation in the functional settings? 😉

      Note: sometimes using a VPN service / custom DNS settings can also result in not being able to communicatie with some HERE services resulting in you being displayed as offline.

      Herman Veldhuizenundefined 1 Reply Last reply
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      • Corjan Meijerinkundefined Corjan Meijerink

        @Herman-Veldhuizen Have you explicitly enabled the offline navigation in the functional settings? 😉

        Note: sometimes using a VPN service / custom DNS settings can also result in not being able to communicatie with some HERE services resulting in you being displayed as offline.

        Herman Veldhuizenundefined Offline
        Herman Veldhuizenundefined Offline
        Herman Veldhuizen
        wrote on last edited by
        #3

        @Corjan-Meijerink Ah yes it might very well have been the case. Then I was only a bit confused by the text that tells me "... Go online ..." while being online. It is probably better to not show that part of the text but no big deal.

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