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  4. Not really a problem, more like I'm doing something wrong

Not really a problem, more like I'm doing something wrong

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Erdnaundefined Offline
    Erdnaundefined Offline
    Erdna
    wrote on last edited by
    #2

    Hi Garry,

    on that screenshot, it´s not using "full screen mode" as it seems because of the black bars on the side. The image then is cropped, which leads to that effect. Can you turn of that "user panel" on the left side and try again?

    I don´t know how that´s done on your Motorola, but I guess it may be around here somewhere: Settings > Display > Advanced > Full screen

    Cheers from Austria,
    André

    Garry Davisundefined 1 Reply Last reply
    1
    • Erdnaundefined Erdna

      Hi Garry,

      on that screenshot, it´s not using "full screen mode" as it seems because of the black bars on the side. The image then is cropped, which leads to that effect. Can you turn of that "user panel" on the left side and try again?

      I don´t know how that´s done on your Motorola, but I guess it may be around here somewhere: Settings > Display > Advanced > Full screen

      Cheers from Austria,
      André

      Garry Davisundefined Offline
      Garry Davisundefined Offline
      Garry Davis
      wrote on last edited by
      #3

      @Erdna Good evening Andre.
      Thanks ever so much for your reply, I've checked the settings on the phone as per your instruction, which sadly hasn't made any difference. I have Waze and Google maps, on the phone and everything is displayed in both formats. As I said it's not a massive problem, it's just I just noticed it, on the very rare occasion that I have used MRA in landscape format.
      Anyway Thanks again for your help, if I crack it later on, I'll let you know.
      Cheers
      Garry

      Erdnaundefined 1 Reply Last reply
      0
      • Garry Davisundefined Garry Davis

        @Erdna Good evening Andre.
        Thanks ever so much for your reply, I've checked the settings on the phone as per your instruction, which sadly hasn't made any difference. I have Waze and Google maps, on the phone and everything is displayed in both formats. As I said it's not a massive problem, it's just I just noticed it, on the very rare occasion that I have used MRA in landscape format.
        Anyway Thanks again for your help, if I crack it later on, I'll let you know.
        Cheers
        Garry

        Erdnaundefined Offline
        Erdnaundefined Offline
        Erdna
        wrote on last edited by
        #4

        @Garry-Davis

        Before I run out of ideas... It may be possible, that you have to apply that setting for defined apps. Is there a list of apps in the display settings and a switch to turn it on or off somewhere?

        Maybe you could name your specific phone model, so somebody with that phone could look into that issue?

        Garry Davisundefined 2 Replies Last reply
        0
        • Erdnaundefined Erdna

          @Garry-Davis

          Before I run out of ideas... It may be possible, that you have to apply that setting for defined apps. Is there a list of apps in the display settings and a switch to turn it on or off somewhere?

          Maybe you could name your specific phone model, so somebody with that phone could look into that issue?

          Garry Davisundefined Offline
          Garry Davisundefined Offline
          Garry Davis
          wrote on last edited by
          #5

          @Erdna Yes, I've done that. It's showing that it's live.
          It's the Motorola G5. Got to pop out now. Thanks again for your help

          1 Reply Last reply
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          • Erdnaundefined Erdna

            @Garry-Davis

            Before I run out of ideas... It may be possible, that you have to apply that setting for defined apps. Is there a list of apps in the display settings and a switch to turn it on or off somewhere?

            Maybe you could name your specific phone model, so somebody with that phone could look into that issue?

            Garry Davisundefined Offline
            Garry Davisundefined Offline
            Garry Davis
            wrote on last edited by
            #6

            @Erdna Hi there Andre
            Just had another go at loosing the sidebar, I think that I'll just have to ignore it. The app still works fine in portrait or landscape mode.
            Been on you tube and the Motorola website, and followed their instructions, sadly without success.
            As I said it's not really a problem, it's only because I used landscape mode for the first time, that I noticed it. Anyway thanks again for your help.
            Have a great Christmas, and all the best for 2025.
            Cheers
            Garry.

            Mzokkundefined 1 Reply Last reply
            0
            • Garry Davisundefined Garry Davis

              @Erdna Hi there Andre
              Just had another go at loosing the sidebar, I think that I'll just have to ignore it. The app still works fine in portrait or landscape mode.
              Been on you tube and the Motorola website, and followed their instructions, sadly without success.
              As I said it's not really a problem, it's only because I used landscape mode for the first time, that I noticed it. Anyway thanks again for your help.
              Have a great Christmas, and all the best for 2025.
              Cheers
              Garry.

              Mzokkundefined Offline
              Mzokkundefined Offline
              Mzokk
              wrote on last edited by
              #7

              @Garry-Davis Hi Gary I would imagine its a setting thing I'm using a motorola edge neo 40 with Android 14 and get all the info in landscape mode but I do have the black sidebars either side of the screenScreenshot_20241218-093317.png

              Garry Davisundefined 1 Reply Last reply
              1
              • Mzokkundefined Mzokk

                @Garry-Davis Hi Gary I would imagine its a setting thing I'm using a motorola edge neo 40 with Android 14 and get all the info in landscape mode but I do have the black sidebars either side of the screenScreenshot_20241218-093317.png

                Garry Davisundefined Offline
                Garry Davisundefined Offline
                Garry Davis
                wrote on last edited by
                #8

                @Mzokk
                Hi there Mzokk. Well as you can see I've managed to get ride of one sidebar, I've just got to try and get shot of the other one now. It must just be my phone really, as yours, and @Erdna , Andre's phone works just fine. The next time I'm in town, I might pop into a phone shop, and see if they can put me on the right road ( Read, educate me 😂 )
                Thanks for your help as well. Cheers
                GarryScreenshot_20241218-110430.png

                Mzokkundefined 1 Reply Last reply
                0
                • Garry Davisundefined Garry Davis

                  @Mzokk
                  Hi there Mzokk. Well as you can see I've managed to get ride of one sidebar, I've just got to try and get shot of the other one now. It must just be my phone really, as yours, and @Erdna , Andre's phone works just fine. The next time I'm in town, I might pop into a phone shop, and see if they can put me on the right road ( Read, educate me 😂 )
                  Thanks for your help as well. Cheers
                  GarryScreenshot_20241218-110430.png

                  Mzokkundefined Offline
                  Mzokkundefined Offline
                  Mzokk
                  wrote on last edited by
                  #9

                  @Garry-Davis Give it to a teenager.......thats what I usually do if I'm stuck 😄 I Had a root around in the settings of my own phone but could not find anything...sorry.

                  Garry Davisundefined 1 Reply Last reply
                  1
                  • Mzokkundefined Mzokk

                    @Garry-Davis Give it to a teenager.......thats what I usually do if I'm stuck 😄 I Had a root around in the settings of my own phone but could not find anything...sorry.

                    Garry Davisundefined Offline
                    Garry Davisundefined Offline
                    Garry Davis
                    wrote on last edited by
                    #10

                    @Mzokk My thoughts excactly. 😂 😂

                    1 Reply Last reply
                    0
                    • Corjan Meijerinkundefined Offline
                      Corjan Meijerinkundefined Offline
                      Corjan Meijerink
                      administrator
                      wrote on last edited by
                      #11

                      Your phone just kinda seems smaller (more narrow) than what we really support 🙂 Causing some visual errors.

                      By using landscape, that width now becomes the height and you get the resulting issues 😞

                      Garry Davisundefined 1 Reply Last reply
                      1
                      • Corjan Meijerinkundefined Corjan Meijerink moved this topic from [Web] Problems, Bugs and other Issues on
                      • Corjan Meijerinkundefined Corjan Meijerink

                        Your phone just kinda seems smaller (more narrow) than what we really support 🙂 Causing some visual errors.

                        By using landscape, that width now becomes the height and you get the resulting issues 😞

                        Garry Davisundefined Offline
                        Garry Davisundefined Offline
                        Garry Davis
                        wrote on last edited by
                        #12

                        @Corjan-Meijerink Wow, thanks for your input Corjan, I guessed as much that it would be my phone. I might have to get a letter off to the North Pole pretty sharpish,
                        Thanks everyone for all your help. 👍 👍 👍

                        Corjan Meijerinkundefined 1 Reply Last reply
                        1
                        • Garry Davisundefined Garry Davis

                          @Corjan-Meijerink Wow, thanks for your input Corjan, I guessed as much that it would be my phone. I might have to get a letter off to the North Pole pretty sharpish,
                          Thanks everyone for all your help. 👍 👍 👍

                          Corjan Meijerinkundefined Offline
                          Corjan Meijerinkundefined Offline
                          Corjan Meijerink
                          administrator
                          wrote on last edited by
                          #13

                          @Garry-Davis Just out of curiosity, what motorola is this / how old is it?

                          Garry Davisundefined 1 Reply Last reply
                          0
                          • Corjan Meijerinkundefined Corjan Meijerink

                            @Garry-Davis Just out of curiosity, what motorola is this / how old is it?

                            Garry Davisundefined Offline
                            Garry Davisundefined Offline
                            Garry Davis
                            wrote on last edited by
                            #14

                            @Corjan-Meijerink It's a Motorola g73 5G, about 2 years old now . Its also Android 14

                            Corjan Meijerinkundefined Mzokkundefined 2 Replies Last reply
                            0
                            • Garry Davisundefined Garry Davis

                              @Corjan-Meijerink It's a Motorola g73 5G, about 2 years old now . Its also Android 14

                              Corjan Meijerinkundefined Offline
                              Corjan Meijerinkundefined Offline
                              Corjan Meijerink
                              administrator
                              wrote on last edited by Corjan Meijerink
                              #15

                              @Garry-Davis Thanks for the information. Indeed not old 🙂
                              Just a basic model (nothing wrong with that) but therefore it's just a slightly lower resolution than what we expect as minimal.
                              As example, we aim to visually support all resolutions from basic iPhone 10 and upwards. But as this is a budget phone, the resolution is still lower than that iPhone (which is from 2017).

                              Now this puts all those requests "just put another button on the screen" in perspective. As doing that while supporting a whole range of devices is quite difficult.

                              In good news, we are reworking some parts of the app to include less of those buttons on screen / not such big app bar at the top ensuring slightly more space 🙂 But that still needs quite some work.

                              1 Reply Last reply
                              2
                              • Garry Davisundefined Garry Davis

                                @Corjan-Meijerink It's a Motorola g73 5G, about 2 years old now . Its also Android 14

                                Mzokkundefined Offline
                                Mzokkundefined Offline
                                Mzokk
                                wrote on last edited by
                                #16

                                @Garry-Davis Hi Gary have you tried removing the app and reinstalling it as a last resort? I have an old Moto G7 phone running Android 10 and the latest app displays perfectly. I'd imagine that your issues are a display settings problem somewhere.

                                Garry Davisundefined 1 Reply Last reply
                                1
                                • Mzokkundefined Mzokk

                                  @Garry-Davis Hi Gary have you tried removing the app and reinstalling it as a last resort? I have an old Moto G7 phone running Android 10 and the latest app displays perfectly. I'd imagine that your issues are a display settings problem somewhere.

                                  Garry Davisundefined Offline
                                  Garry Davisundefined Offline
                                  Garry Davis
                                  wrote on last edited by
                                  #17

                                  @Mzokk Just did that, and it's still the same. But as Corjan said it's a budget phone, ( £200 Budget 😂😂, I'm a poor Brit ) so this is to be expected. 👍👍

                                  Mzokkundefined Con Hennekensundefined 2 Replies Last reply
                                  0
                                  • Garry Davisundefined Garry Davis

                                    @Mzokk Just did that, and it's still the same. But as Corjan said it's a budget phone, ( £200 Budget 😂😂, I'm a poor Brit ) so this is to be expected. 👍👍

                                    Mzokkundefined Offline
                                    Mzokkundefined Offline
                                    Mzokk
                                    wrote on last edited by
                                    #18

                                    @Garry-Davis 👍

                                    1 Reply Last reply
                                    0
                                    • Garry Davisundefined Garry Davis

                                      @Mzokk Just did that, and it's still the same. But as Corjan said it's a budget phone, ( £200 Budget 😂😂, I'm a poor Brit ) so this is to be expected. 👍👍

                                      Con Hennekensundefined Offline
                                      Con Hennekensundefined Offline
                                      Con Hennekens
                                      wrote on last edited by
                                      #19

                                      @Garry-Davis, I don't agree that it is a resolution issue. The resolution of that phone is 1080x2400 pixels. I use a CAT S52 that has only 720 x 1440 pixels, and that just works fine. From your picture though, it looks like you have some kind of zoom-factor on your screen. Like the app gets reported a resolution beyond what is zoomed into on your screen. Might be something in your Android system's accessibility settings?

                                      I am just an enthusiastic MRA user, and hope you will be one too!

                                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                      Garry Davisundefined 1 Reply Last reply
                                      1
                                      • Con Hennekensundefined Con Hennekens

                                        @Garry-Davis, I don't agree that it is a resolution issue. The resolution of that phone is 1080x2400 pixels. I use a CAT S52 that has only 720 x 1440 pixels, and that just works fine. From your picture though, it looks like you have some kind of zoom-factor on your screen. Like the app gets reported a resolution beyond what is zoomed into on your screen. Might be something in your Android system's accessibility settings?

                                        Garry Davisundefined Offline
                                        Garry Davisundefined Offline
                                        Garry Davis
                                        wrote on last edited by
                                        #20

                                        @Con-Hennekens
                                        I've checked every setting that I can find, and pushed and clicked a lot more too. 😂😂. I'm not computer savvy enough to question anybody like Corjan, and yourself and all the others that have given me advice. I can still use the app in portrait mode, so I'm a happy bunny. But if I click another button and it goes, and the display is perfect, I'll let you know.
                                        Cheers 👍👍
                                        Garry

                                        Con Hennekensundefined 1 Reply Last reply
                                        1
                                        • Garry Davisundefined Garry Davis

                                          @Con-Hennekens
                                          I've checked every setting that I can find, and pushed and clicked a lot more too. 😂😂. I'm not computer savvy enough to question anybody like Corjan, and yourself and all the others that have given me advice. I can still use the app in portrait mode, so I'm a happy bunny. But if I click another button and it goes, and the display is perfect, I'll let you know.
                                          Cheers 👍👍
                                          Garry

                                          Con Hennekensundefined Offline
                                          Con Hennekensundefined Offline
                                          Con Hennekens
                                          wrote on last edited by Con Hennekens
                                          #21

                                          @Garry-Davis, these small things can sometimes be very frustrating, ik know... 😉
                                          You can question Corjan anytime, he is beast-like developer, but he does not bite! 😁

                                          I am just an enthusiastic MRA user, and hope you will be one too!

                                          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                          Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                          Garry Davisundefined 1 Reply Last reply
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