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  4. CarPlay audio problem and fix for Corjan…

CarPlay audio problem and fix for Corjan…

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Tom Grzelinskiundefined Offline
    Tom Grzelinskiundefined Offline
    Tom Grzelinski
    wrote on last edited by
    #1

    Hi Corjan, if you have seen my other posts, I am travelling across the Alps, learning and testing MyRoute-app on the way.

    I am sending this to you as it needs someone who is programming the software to look into this.

    Let me explain…

    Last year I did a similar trip in the same car. I used my same iPhone 14 Pro with Waze running on the Sony head unit for navigation, a Saphe Drive Mini for extra road warnings and the Saphe Link app running on my iPhone screen.

    Throughout the trip we had a problem where navigation alerts / prompts / instructions would change the music volume being played by Music on CarPlay.

    When a speed alert sounded, or a navigation instruction was spoken, the music volume would decrease correctly, but afterwards the music volume went up very loud. We also noticed that sometimes the music volume was slightly less than before the alert, but most of the time it became VERY LOUD!!!

    We tried all settings but nothing stopped this.

    So now, this year, I had forgotten about this problem until I started this trip and it has been happening every day.

    I am using MyRoute-app displayed on my iPhone doing the navigation of my routes. I have Waze running on the Sony head unit to show extra road information and warnings, but no navigation. I also have the Saphe Drive Mini on the dashboard.

    I have been trying lots of things to stop this. Eventually I found this Reddit post. Although it is for Android Auto, it gave me the answer:

    https://www.reddit.com/r/AndroidAuto/comments/9ytnh0/google_play_music_volume_changing_constantly_when/

    So, I went to iPhone Settings > Waze > Notifications and switch off ‘Allow Notifications’. I did the same for Saphe Link.

    But MyRoute-app does not have a Notifications section in Settings.

    Then on my drive today, I had MyRoute-app, Waze and Saphe Link all working and the audio problem was still there.

    I then quit MyRoute-app and only used Waze and Saphe Link and the audio problem was fixed. I drove a long way like this and the audio was prefect.

    I then quit Waze and Saphe link and only used MyRoute-app and the audio problem came back.

    Does this explain the problem and possible fix? Can you find out what the Notifications option controls and see if you can find out why MyRoute-app is causing this CarPlay Music audio problem?

    Many thanks,
    Tom

    Porsche 911 and VW Transporter T6.1 running CarPlay.
    iPhone 14 Pro running Waze, Saphe and MRA.
    MRA Routeplanner on web via Mac

    Con Hennekensundefined Corjan Meijerinkundefined 2 Replies Last reply
    0
    • Tom Grzelinskiundefined Tom Grzelinski

      Hi Corjan, if you have seen my other posts, I am travelling across the Alps, learning and testing MyRoute-app on the way.

      I am sending this to you as it needs someone who is programming the software to look into this.

      Let me explain…

      Last year I did a similar trip in the same car. I used my same iPhone 14 Pro with Waze running on the Sony head unit for navigation, a Saphe Drive Mini for extra road warnings and the Saphe Link app running on my iPhone screen.

      Throughout the trip we had a problem where navigation alerts / prompts / instructions would change the music volume being played by Music on CarPlay.

      When a speed alert sounded, or a navigation instruction was spoken, the music volume would decrease correctly, but afterwards the music volume went up very loud. We also noticed that sometimes the music volume was slightly less than before the alert, but most of the time it became VERY LOUD!!!

      We tried all settings but nothing stopped this.

      So now, this year, I had forgotten about this problem until I started this trip and it has been happening every day.

      I am using MyRoute-app displayed on my iPhone doing the navigation of my routes. I have Waze running on the Sony head unit to show extra road information and warnings, but no navigation. I also have the Saphe Drive Mini on the dashboard.

      I have been trying lots of things to stop this. Eventually I found this Reddit post. Although it is for Android Auto, it gave me the answer:

      https://www.reddit.com/r/AndroidAuto/comments/9ytnh0/google_play_music_volume_changing_constantly_when/

      So, I went to iPhone Settings > Waze > Notifications and switch off ‘Allow Notifications’. I did the same for Saphe Link.

      But MyRoute-app does not have a Notifications section in Settings.

      Then on my drive today, I had MyRoute-app, Waze and Saphe Link all working and the audio problem was still there.

      I then quit MyRoute-app and only used Waze and Saphe Link and the audio problem was fixed. I drove a long way like this and the audio was prefect.

      I then quit Waze and Saphe link and only used MyRoute-app and the audio problem came back.

      Does this explain the problem and possible fix? Can you find out what the Notifications option controls and see if you can find out why MyRoute-app is causing this CarPlay Music audio problem?

      Many thanks,
      Tom

      Con Hennekensundefined Offline
      Con Hennekensundefined Offline
      Con Hennekens
      Alpha tester
      wrote on last edited by
      #2

      @Tom-Grzelinski, Interesting find. What was the source of your music in this scenario?

      I am just an enthusiastic MRA user, and hope you will be one too!

      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

      Tom Grzelinskiundefined 1 Reply Last reply
      0
      • Con Hennekensundefined Con Hennekens

        @Tom-Grzelinski, Interesting find. What was the source of your music in this scenario?

        Tom Grzelinskiundefined Offline
        Tom Grzelinskiundefined Offline
        Tom Grzelinski
        wrote on last edited by
        #3

        @Con-Hennekens Just playing music in the standard Apple Music App on the iPhone. If you meant type of music, everything from Julie Andrews (Sound of Music), to Radiohead 😂

        Porsche 911 and VW Transporter T6.1 running CarPlay.
        iPhone 14 Pro running Waze, Saphe and MRA.
        MRA Routeplanner on web via Mac

        Tom Grzelinskiundefined Con Hennekensundefined 2 Replies Last reply
        0
        • Tom Grzelinskiundefined Tom Grzelinski

          @Con-Hennekens Just playing music in the standard Apple Music App on the iPhone. If you meant type of music, everything from Julie Andrews (Sound of Music), to Radiohead 😂

          Tom Grzelinskiundefined Offline
          Tom Grzelinskiundefined Offline
          Tom Grzelinski
          wrote on last edited by
          #4

          @Tom-Grzelinski but, using CarPlay to play the music.

          Porsche 911 and VW Transporter T6.1 running CarPlay.
          iPhone 14 Pro running Waze, Saphe and MRA.
          MRA Routeplanner on web via Mac

          1 Reply Last reply
          0
          • Tom Grzelinskiundefined Tom Grzelinski

            @Con-Hennekens Just playing music in the standard Apple Music App on the iPhone. If you meant type of music, everything from Julie Andrews (Sound of Music), to Radiohead 😂

            Con Hennekensundefined Offline
            Con Hennekensundefined Offline
            Con Hennekens
            Alpha tester
            wrote on last edited by
            #5

            @Tom-Grzelinski said in CarPlay audio problem and fix for Corjan…:

            everything from Julie Andrews (Sound of Music), to Radiohead

            🤣
            just to rule out your car audio as the source of the music (and probably the cause of the problem).

            I am just an enthusiastic MRA user, and hope you will be one too!

            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

            1 Reply Last reply
            0
            • Tom Grzelinskiundefined Tom Grzelinski

              Hi Corjan, if you have seen my other posts, I am travelling across the Alps, learning and testing MyRoute-app on the way.

              I am sending this to you as it needs someone who is programming the software to look into this.

              Let me explain…

              Last year I did a similar trip in the same car. I used my same iPhone 14 Pro with Waze running on the Sony head unit for navigation, a Saphe Drive Mini for extra road warnings and the Saphe Link app running on my iPhone screen.

              Throughout the trip we had a problem where navigation alerts / prompts / instructions would change the music volume being played by Music on CarPlay.

              When a speed alert sounded, or a navigation instruction was spoken, the music volume would decrease correctly, but afterwards the music volume went up very loud. We also noticed that sometimes the music volume was slightly less than before the alert, but most of the time it became VERY LOUD!!!

              We tried all settings but nothing stopped this.

              So now, this year, I had forgotten about this problem until I started this trip and it has been happening every day.

              I am using MyRoute-app displayed on my iPhone doing the navigation of my routes. I have Waze running on the Sony head unit to show extra road information and warnings, but no navigation. I also have the Saphe Drive Mini on the dashboard.

              I have been trying lots of things to stop this. Eventually I found this Reddit post. Although it is for Android Auto, it gave me the answer:

              https://www.reddit.com/r/AndroidAuto/comments/9ytnh0/google_play_music_volume_changing_constantly_when/

              So, I went to iPhone Settings > Waze > Notifications and switch off ‘Allow Notifications’. I did the same for Saphe Link.

              But MyRoute-app does not have a Notifications section in Settings.

              Then on my drive today, I had MyRoute-app, Waze and Saphe Link all working and the audio problem was still there.

              I then quit MyRoute-app and only used Waze and Saphe Link and the audio problem was fixed. I drove a long way like this and the audio was prefect.

              I then quit Waze and Saphe link and only used MyRoute-app and the audio problem came back.

              Does this explain the problem and possible fix? Can you find out what the Notifications option controls and see if you can find out why MyRoute-app is causing this CarPlay Music audio problem?

              Many thanks,
              Tom

              Corjan Meijerinkundefined Offline
              Corjan Meijerinkundefined Offline
              Corjan Meijerink
              Developer
              wrote on last edited by
              #6

              @Tom-Grzelinski Thanks so much for sharing! I'll make sure we'll investigate this.

              Tom Grzelinskiundefined 1 Reply Last reply
              0
              • Corjan Meijerinkundefined Corjan Meijerink

                @Tom-Grzelinski Thanks so much for sharing! I'll make sure we'll investigate this.

                Tom Grzelinskiundefined Offline
                Tom Grzelinskiundefined Offline
                Tom Grzelinski
                wrote on last edited by Tom Grzelinski
                #7

                @Corjan-Meijerink Two extra pieces of information for you:

                • This loud volume problem occurs after any alert - navigation command, speed warning, etc.

                • When the problem happens and the music gets LOUD, this is a ‘false’ volume level. If the head unit is playing at volume 11, an alert happens and the volume gets LOUD, the head unit still thinks it is playing at 11. If you turn the volume down one button press it changes to 10, a lot quieter. If you press the volume up one press, it changes to 12 - still a lot quieter than the ‘false’ loudness.

                Porsche 911 and VW Transporter T6.1 running CarPlay.
                iPhone 14 Pro running Waze, Saphe and MRA.
                MRA Routeplanner on web via Mac

                Con Hennekensundefined 1 Reply Last reply
                0
                • Tom Grzelinskiundefined Tom Grzelinski

                  @Corjan-Meijerink Two extra pieces of information for you:

                  • This loud volume problem occurs after any alert - navigation command, speed warning, etc.

                  • When the problem happens and the music gets LOUD, this is a ‘false’ volume level. If the head unit is playing at volume 11, an alert happens and the volume gets LOUD, the head unit still thinks it is playing at 11. If you turn the volume down one button press it changes to 10, a lot quieter. If you press the volume up one press, it changes to 12 - still a lot quieter than the ‘false’ loudness.

                  Con Hennekensundefined Offline
                  Con Hennekensundefined Offline
                  Con Hennekens
                  Alpha tester
                  wrote on last edited by
                  #8

                  @Tom-Grzelinski said in CarPlay audio problem and fix for Corjan…:

                  When the problem happens and the music gets LOUD, this is a ‘false’ volume level. If the head unit is playing at volume 11, an alert happens and the volume gets LOUD, the head unit still thinks it is playing at 11. If you turn the volume down one button press it changes to 10, a lot quieter. If you press the volume up one press, it changes to 12 - still a lot quieter than the ‘false’ loudness.

                  Hmmm, So the problem seems to originate from your headend then... Maybe updating its firmware?

                  I am just an enthusiastic MRA user, and hope you will be one too!

                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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