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  4. GPX route transfer to Zumo XT not working

GPX route transfer to Zumo XT not working

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

    @Don-Stauffer

    4.22.19

    Don Staufferundefined Offline
    Don Staufferundefined Offline
    Don Stauffer
    wrote on last edited by
    #16

    @Hans-van-de-Ven-MRA-Master Since I had nothing else indicated, I deleted and re-installed the MRA app on my phone. No change, Zumo reports 'failed to import new trips'.

    I opened the MRA site from the web browser on the phone, opened last route, dowloaded, open with Garmin Drive. Same result, tracks were imported, route was not.

    I switched to my Samsung tablet. I opened the Drive app, connected to the Zumo. I used the browser to open the MRA site, logged in to my account. I opened 'last route', saved it, opened with the Drive app. Selected 'send to Zumo'. Zumo reports tracks added, failed to import new trips.

    Not sure where to go from here.

    Hans van de Ven MR.MRAundefined 1 Reply Last reply
    0
    • Don Staufferundefined Don Stauffer

      @Hans-van-de-Ven-MRA-Master Since I had nothing else indicated, I deleted and re-installed the MRA app on my phone. No change, Zumo reports 'failed to import new trips'.

      I opened the MRA site from the web browser on the phone, opened last route, dowloaded, open with Garmin Drive. Same result, tracks were imported, route was not.

      I switched to my Samsung tablet. I opened the Drive app, connected to the Zumo. I used the browser to open the MRA site, logged in to my account. I opened 'last route', saved it, opened with the Drive app. Selected 'send to Zumo'. Zumo reports tracks added, failed to import new trips.

      Not sure where to go from here.

      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRA
      RouteXpert
      wrote on last edited by
      #17

      @Don-Stauffer

      When you go to trips on the XT and choose import via the menu?

      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

      Don Staufferundefined 1 Reply Last reply
      0
      • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

        @Don-Stauffer

        When you go to trips on the XT and choose import via the menu?

        Don Staufferundefined Offline
        Don Staufferundefined Offline
        Don Stauffer
        wrote on last edited by
        #18

        @Hans-van-de-Ven-MRA-Master The new route does not appear on the list in the 'Trip Planner' on the XT. I see previous routes that I have transferred, but I think the process is failing before that point.

        I'm getting the same failure using two different devices. The same version of the Drive app works for others. Opening the file using the App or the website (is there a difference?) produces the same error. A hard-wire (USB) transfer does work from my Desktop using the MRA website and Connector app. Tracks do transfer properly.

        The only thing I can think of is a hard reset of the Zumo. The software reports as up to date. I can re-import my saved locations using the Garmin Explore website, so it will not be too inconvenient.

        Thanks!

        Hans van de Ven MR.MRAundefined 1 Reply Last reply
        0
        • Don Staufferundefined Don Stauffer

          @Hans-van-de-Ven-MRA-Master The new route does not appear on the list in the 'Trip Planner' on the XT. I see previous routes that I have transferred, but I think the process is failing before that point.

          I'm getting the same failure using two different devices. The same version of the Drive app works for others. Opening the file using the App or the website (is there a difference?) produces the same error. A hard-wire (USB) transfer does work from my Desktop using the MRA website and Connector app. Tracks do transfer properly.

          The only thing I can think of is a hard reset of the Zumo. The software reports as up to date. I can re-import my saved locations using the Garmin Explore website, so it will not be too inconvenient.

          Thanks!

          Hans van de Ven MR.MRAundefined Offline
          Hans van de Ven MR.MRAundefined Offline
          Hans van de Ven MR.MRA
          RouteXpert
          wrote on last edited by
          #19

          @Don-Stauffer

          Can you share the url of the route? Make sure it is set public

          Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
          Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

          Don Staufferundefined 1 Reply Last reply
          0
          • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

            @Don-Stauffer

            Can you share the url of the route? Make sure it is set public

            Don Staufferundefined Offline
            Don Staufferundefined Offline
            Don Stauffer
            wrote on last edited by
            #20

            @Hans-van-de-Ven-MRA-Master Certainly.
            https://www.myrouteapp.com/en/social/route/7863171?mode=share

            Thanks for your time and attention!

            Hans van de Ven MR.MRAundefined 1 Reply Last reply
            0
            • Don Staufferundefined Don Stauffer

              @Hans-van-de-Ven-MRA-Master Certainly.
              https://www.myrouteapp.com/en/social/route/7863171?mode=share

              Thanks for your time and attention!

              Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRA
              RouteXpert
              wrote on last edited by
              #21

              @Don-Stauffer

              Hi Don,

              Always place the waypoints on the route line.
              See also points 6 and 10
              Then try again
              332965df-2092-491f-8d38-07b0f181c2c7-image.png

              Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
              Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

              Don Staufferundefined 1 Reply Last reply
              0
              • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

                @Don-Stauffer

                Hi Don,

                Always place the waypoints on the route line.
                See also points 6 and 10
                Then try again
                332965df-2092-491f-8d38-07b0f181c2c7-image.png

                Don Staufferundefined Offline
                Don Staufferundefined Offline
                Don Stauffer
                wrote on last edited by
                #22

                @Hans-van-de-Ven-MRA-Master Route has been updated, the start and finish were based on actual street addresses, but I moved them to an on-street location. I fixed the other off-route waypoint as well.

                But still no change in the transfer to the Zumo, the track imported, but the route failed.

                Hans van de Ven MR.MRAundefined 1 Reply Last reply
                0
                • Don Staufferundefined Don Stauffer

                  @Hans-van-de-Ven-MRA-Master Route has been updated, the start and finish were based on actual street addresses, but I moved them to an on-street location. I fixed the other off-route waypoint as well.

                  But still no change in the transfer to the Zumo, the track imported, but the route failed.

                  Hans van de Ven MR.MRAundefined Offline
                  Hans van de Ven MR.MRAundefined Offline
                  Hans van de Ven MR.MRA
                  RouteXpert
                  wrote on last edited by
                  #23

                  @Don-Stauffer

                  mmm, strange.
                  Have you linked Garmin Explore in the app?
                  Yes, then uninstall the App, reinstall it and skip the Garmin Explore step.
                  If it still doesn't work, then reset the XT to factory settings.

                  Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                  Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                  Don Staufferundefined 2 Replies Last reply
                  0
                  • paul69undefined Offline
                    paul69undefined Offline
                    paul69
                    wrote on last edited by
                    #24

                    hi @Don-Stauffer

                    I had a similar issue a while back.

                    try this ir worked for me. Uninstall the drive app from you device.

                    after you reinstall the drive app, and start to go through the process, when you get to the page that asks about installing explore click "maybe later"

                    this works for me

                    to achieve, we must first attempt ✌️
                    K1600 GTL
                    Oukitel RT3
                    iPhone 13 Pro, carpuride 702b

                    1 Reply Last reply
                    0
                    • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

                      @Don-Stauffer

                      mmm, strange.
                      Have you linked Garmin Explore in the app?
                      Yes, then uninstall the App, reinstall it and skip the Garmin Explore step.
                      If it still doesn't work, then reset the XT to factory settings.

                      Don Staufferundefined Offline
                      Don Staufferundefined Offline
                      Don Stauffer
                      wrote on last edited by
                      #25

                      @Hans-van-de-Ven-MRA-Master Interesting. I uninstalled Explore and Drive. I restarted the phone just on general principles. I then re-installed Drive, logged in using my Garmin account username and password.

                      During the re-install, I was not prompted to install Explore. I do not see that it automatically loaded without asking.

                      Anyway, the end result was the same, tracks transferred, route failed. I repeated the same test with my Samsung tablet, which did have Explore installed. With the same result.

                      For testing, I have been using the route I shared, but the transfer has been failing with every route I have tried in the past couple of months.

                      Thanks to all for suggestions, I'll reset the Garmin Zumo as a next step.

                      1 Reply Last reply
                      0
                      • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

                        @Don-Stauffer

                        mmm, strange.
                        Have you linked Garmin Explore in the app?
                        Yes, then uninstall the App, reinstall it and skip the Garmin Explore step.
                        If it still doesn't work, then reset the XT to factory settings.

                        Don Staufferundefined Offline
                        Don Staufferundefined Offline
                        Don Stauffer
                        wrote on last edited by
                        #26

                        @Hans-van-de-Ven-MRA-Master Success! I reset the Zumo to factory default settings and cleared all user data. The Route and Track info are now downloading to the Zumo as before using the Garmin Drive app.

                        I re-installed Explore on the phone as a test, and it did not affect my ability to download routes.

                        Many thanks to Hans, and to all who helped me resolve this issue. User support is a great benefit to using MyRoute-App!

                        Best Regards;

                        Don Stauffer

                        Hans van de Ven MR.MRAundefined 1 Reply Last reply
                        1
                        • Don Staufferundefined Don Stauffer

                          @Hans-van-de-Ven-MRA-Master Success! I reset the Zumo to factory default settings and cleared all user data. The Route and Track info are now downloading to the Zumo as before using the Garmin Drive app.

                          I re-installed Explore on the phone as a test, and it did not affect my ability to download routes.

                          Many thanks to Hans, and to all who helped me resolve this issue. User support is a great benefit to using MyRoute-App!

                          Best Regards;

                          Don Stauffer

                          Hans van de Ven MR.MRAundefined Offline
                          Hans van de Ven MR.MRAundefined Offline
                          Hans van de Ven MR.MRA
                          RouteXpert
                          wrote on last edited by
                          #27

                          @Don-Stauffer

                          Good to hear that it is solved.
                          I will close this topic now.

                          Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                          Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                          1 Reply Last reply
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                          • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA locked this topic on
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