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Seasonal closure issue solved

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  • Gary Franceundefined Offline
    Gary Franceundefined Offline
    Gary France
    wrote on last edited by
    #3

    Thank you for finding a solution. Those of us who plan routes through mountains have been waiting for this and now we are grateful!

    1 Reply Last reply
    0
    • Corjan Meijerinkundefined Corjan Meijerink

      Hi everyone! 👋

      Quite some time ago (February) we identified an issue with the seasonal closures: https://forum.myrouteapp.com/topic/3343/here-issue-regarding-seasonal-closures

      Unfortunately the issue affected a lot of routes, created by many users over quite a long time 😞 We were (and still are) very sorry for the inconvenience this caused. As stated in the forum post above, it however wasn't an issue from our side.

      Today I've received confirmation from HERE that we are able to use a temporary workaround while their internal development team starts working on a more permanent solution (finally).

      As of now, the website is updated to use the temporary workaround! 🎉

      If we take the following mountain pass as example, you would always be routed the long way around the mountain. Regardless of your seasonal closure setting

      7bdf4560-3cb0-460a-9192-c96c9ef5250f-image.png

      If you turn off the seasonal closures using the toolkit, the route now does what you expect! 😏

      8954bd5c-5b04-467e-828d-72d29d711739-image.png

      I'm happy with the solution we now have and once again, sorry for the inconvenience.

      Best,
      Team MRA ❤

      MarcMundefined Offline
      MarcMundefined Offline
      MarcM
      wrote on last edited by
      #4

      @Corjan-Meijerink Good Job !!!!👏

      1 Reply Last reply
      0
      • Corjan Meijerinkundefined Corjan Meijerink

        Hi everyone! 👋

        Quite some time ago (February) we identified an issue with the seasonal closures: https://forum.myrouteapp.com/topic/3343/here-issue-regarding-seasonal-closures

        Unfortunately the issue affected a lot of routes, created by many users over quite a long time 😞 We were (and still are) very sorry for the inconvenience this caused. As stated in the forum post above, it however wasn't an issue from our side.

        Today I've received confirmation from HERE that we are able to use a temporary workaround while their internal development team starts working on a more permanent solution (finally).

        As of now, the website is updated to use the temporary workaround! 🎉

        If we take the following mountain pass as example, you would always be routed the long way around the mountain. Regardless of your seasonal closure setting

        7bdf4560-3cb0-460a-9192-c96c9ef5250f-image.png

        If you turn off the seasonal closures using the toolkit, the route now does what you expect! 😏

        8954bd5c-5b04-467e-828d-72d29d711739-image.png

        I'm happy with the solution we now have and once again, sorry for the inconvenience.

        Best,
        Team MRA ❤

        Bill Hoxworthundefined Offline
        Bill Hoxworthundefined Offline
        Bill Hoxworth
        wrote on last edited by
        #5

        @Corjan-Meijerink Many thanks for your efforts, I did realise from the very first problem, the issue was with HERE and not yourselves. Once again, thanks for your efforts and time, much appreciated.

        1 Reply Last reply
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        • Paul French 0undefined Offline
          Paul French 0undefined Offline
          Paul French 0
          wrote on last edited by
          #6

          I had suspected my problem with ferry crossings was due to seasonal closures, but now I am not so sure. I used the suggestion to avoid season closures, but still the HERE route takes the long way round. See image showing HERE route compared with TomTom (in red) which takes the ferry.
          Here route compared with TomTom.jpg

          Here is the setting:-
          Disable Seasonal Road Closures.jpg

          Is there a way to force the route to use ferries in HERE maps?

          Thank you,

          Paul

          Nick Carthewundefined 1 Reply Last reply
          0
          • Paul French 0undefined Paul French 0

            I had suspected my problem with ferry crossings was due to seasonal closures, but now I am not so sure. I used the suggestion to avoid season closures, but still the HERE route takes the long way round. See image showing HERE route compared with TomTom (in red) which takes the ferry.
            Here route compared with TomTom.jpg

            Here is the setting:-
            Disable Seasonal Road Closures.jpg

            Is there a way to force the route to use ferries in HERE maps?

            Thank you,

            Paul

            Nick Carthewundefined Offline
            Nick Carthewundefined Offline
            Nick Carthew
            RouteXpert
            wrote on last edited by
            #7

            @Paul-French-0 Position route points 3 and 4 close to the ferry departure and arrival points and choose the skip option for route point 4.

            IMG_1984.jpeg

            Always willing to help if I can.
            Triumph Tiger 1200 XRT called Tina.
            MRA Navigation Next and SilverFox B8J bar buttons.
            Quadlock wireless mount for IPhone 11.
            Cardo Scala Packtalk Bold.
            TomTom Rider 500. (In the cupboard now)

            Paul French 0undefined 1 Reply Last reply
            1
            • Nick Carthewundefined Nick Carthew

              @Paul-French-0 Position route points 3 and 4 close to the ferry departure and arrival points and choose the skip option for route point 4.

              IMG_1984.jpeg

              Paul French 0undefined Offline
              Paul French 0undefined Offline
              Paul French 0
              wrote on last edited by
              #8

              @Nick-Carthew Thank you - that worked perfectly.

              Nick Carthewundefined 1 Reply Last reply
              0
              • Paul French 0undefined Paul French 0

                @Nick-Carthew Thank you - that worked perfectly.

                Nick Carthewundefined Offline
                Nick Carthewundefined Offline
                Nick Carthew
                RouteXpert
                wrote on last edited by
                #9

                @Paul-French-0 You’re welcome

                Always willing to help if I can.
                Triumph Tiger 1200 XRT called Tina.
                MRA Navigation Next and SilverFox B8J bar buttons.
                Quadlock wireless mount for IPhone 11.
                Cardo Scala Packtalk Bold.
                TomTom Rider 500. (In the cupboard now)

                Bart 4undefined 1 Reply Last reply
                0
                • Nick Carthewundefined Nick Carthew

                  @Paul-French-0 You’re welcome

                  Bart 4undefined Offline
                  Bart 4undefined Offline
                  Bart 4
                  wrote on last edited by
                  #10

                  @Nick-Carthew How will be the result if you send this route to the zumo XT version 1.2? Will this work right this way?

                  Nick Carthewundefined 1 Reply Last reply
                  0
                  • Bart 4undefined Bart 4

                    @Nick-Carthew How will be the result if you send this route to the zumo XT version 1.2? Will this work right this way?

                    Nick Carthewundefined Offline
                    Nick Carthewundefined Offline
                    Nick Carthew
                    RouteXpert
                    wrote on last edited by
                    #11

                    @Bart-4 When you arrive on the other side of the ferry crossing the route will continue from there.

                    Always willing to help if I can.
                    Triumph Tiger 1200 XRT called Tina.
                    MRA Navigation Next and SilverFox B8J bar buttons.
                    Quadlock wireless mount for IPhone 11.
                    Cardo Scala Packtalk Bold.
                    TomTom Rider 500. (In the cupboard now)

                    1 Reply Last reply
                    0
                    • paul69undefined Offline
                      paul69undefined Offline
                      paul69
                      wrote on last edited by
                      #12

                      good afternoon @Corjan-Meijerink

                      for clarity and the avoidance of doubt, I am going to ask this with the risk of looking foolish.

                      @Corjan-Meijerink said in Seasonal closure issue solved:

                      If you turn off the seasonal closures using the toolkit,

                      may I ask, when one turns off seasonal closures what does this action do, and do we,

                      1. put a tick next to "disable seasonal closures, or,
                      2. NOT put a tick next to "disable seasonal closures"

                      sometimes wording can be slightly confusing.

                      i.e.
                      on some websites you get,
                      if you do not want to receive correspondence do not put a tick in the box, aarrrrggghhhh 😲

                      to achieve, we must first attempt ✌️
                      K1600 GTL
                      Oukitel RT3
                      iPhone 13 Pro, carpuride 702b

                      Con Hennekensundefined 1 Reply Last reply
                      0
                      • paul69undefined paul69

                        good afternoon @Corjan-Meijerink

                        for clarity and the avoidance of doubt, I am going to ask this with the risk of looking foolish.

                        @Corjan-Meijerink said in Seasonal closure issue solved:

                        If you turn off the seasonal closures using the toolkit,

                        may I ask, when one turns off seasonal closures what does this action do, and do we,

                        1. put a tick next to "disable seasonal closures, or,
                        2. NOT put a tick next to "disable seasonal closures"

                        sometimes wording can be slightly confusing.

                        i.e.
                        on some websites you get,
                        if you do not want to receive correspondence do not put a tick in the box, aarrrrggghhhh 😲

                        Con Hennekensundefined Offline
                        Con Hennekensundefined Offline
                        Con Hennekens
                        Alpha tester
                        wrote on last edited by
                        #13

                        @paul-69, The disabling of Seasonal closures is enabled when ticked. If ticked, you can plan routes over passes that are momentarily closed. I understand your confusion 😉

                        I am just an enthusiastic MRA user, and hope you will be one too!

                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                        paul69undefined 1 Reply Last reply
                        0
                        • Con Hennekensundefined Con Hennekens

                          @paul-69, The disabling of Seasonal closures is enabled when ticked. If ticked, you can plan routes over passes that are momentarily closed. I understand your confusion 😉

                          paul69undefined Offline
                          paul69undefined Offline
                          paul69
                          wrote on last edited by
                          #14

                          hi @Con-Hennekens said in Seasonal closure issue solved:

                          The disabling of Seasonal closures is enabled when ticked. If ticked, you can plan routes over passes that are momentarily closed.

                          hi @Con-Hennekens, thanks very much for your reply.

                          the reason I asked the embarrassing question is,

                          I planned some routes around the mountain passes earlier in the year for a trip is summer.

                          I DID have the tick next to "disable seasonal closures" however, no matter how much I tried, in some circumstances it would not allow me to route over a pass, at the time I used HERE map to plan.

                          this is for info only, and in no way a contradiction.

                          thanks again.

                          to achieve, we must first attempt ✌️
                          K1600 GTL
                          Oukitel RT3
                          iPhone 13 Pro, carpuride 702b

                          Con Hennekensundefined 1 Reply Last reply
                          0
                          • paul69undefined paul69

                            hi @Con-Hennekens said in Seasonal closure issue solved:

                            The disabling of Seasonal closures is enabled when ticked. If ticked, you can plan routes over passes that are momentarily closed.

                            hi @Con-Hennekens, thanks very much for your reply.

                            the reason I asked the embarrassing question is,

                            I planned some routes around the mountain passes earlier in the year for a trip is summer.

                            I DID have the tick next to "disable seasonal closures" however, no matter how much I tried, in some circumstances it would not allow me to route over a pass, at the time I used HERE map to plan.

                            this is for info only, and in no way a contradiction.

                            thanks again.

                            Con Hennekensundefined Offline
                            Con Hennekensundefined Offline
                            Con Hennekens
                            Alpha tester
                            wrote on last edited by
                            #15

                            @paul-69, Don't be embarrassed 😉 Actually there have been some problems with that option, introduced by HERE. But they were solved some time ago.

                            I am just an enthusiastic MRA user, and hope you will be one too!

                            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                            1 Reply Last reply
                            0
                            • Mark sadzundefined Offline
                              Mark sadzundefined Offline
                              Mark sadz
                              wrote on last edited by
                              #16

                              Still doesn't work!

                              Nick Carthewundefined 1 Reply Last reply
                              0
                              • Mark sadzundefined Mark sadz

                                Still doesn't work!

                                Nick Carthewundefined Offline
                                Nick Carthewundefined Offline
                                Nick Carthew
                                RouteXpert
                                wrote on last edited by
                                #17

                                @Mark-sadz Try adding some more route points to force the HERE map to follow your desired route.

                                Always willing to help if I can.
                                Triumph Tiger 1200 XRT called Tina.
                                MRA Navigation Next and SilverFox B8J bar buttons.
                                Quadlock wireless mount for IPhone 11.
                                Cardo Scala Packtalk Bold.
                                TomTom Rider 500. (In the cupboard now)

                                Mark sadzundefined 1 Reply Last reply
                                0
                                • Nick Carthewundefined Nick Carthew

                                  @Mark-sadz Try adding some more route points to force the HERE map to follow your desired route.

                                  Mark sadzundefined Offline
                                  Mark sadzundefined Offline
                                  Mark sadz
                                  wrote on last edited by
                                  #18

                                  @Nick-Carthew I've tried nick it still routes around the wrong way, driving me nuts!!

                                  Nick Carthewundefined 1 Reply Last reply
                                  0
                                  • Mark sadzundefined Mark sadz

                                    @Nick-Carthew I've tried nick it still routes around the wrong way, driving me nuts!!

                                    Nick Carthewundefined Offline
                                    Nick Carthewundefined Offline
                                    Nick Carthew
                                    RouteXpert
                                    wrote on last edited by
                                    #19

                                    @Mark-sadz Share your route on here and we might be able to offer a solution or workaround.

                                    Always willing to help if I can.
                                    Triumph Tiger 1200 XRT called Tina.
                                    MRA Navigation Next and SilverFox B8J bar buttons.
                                    Quadlock wireless mount for IPhone 11.
                                    Cardo Scala Packtalk Bold.
                                    TomTom Rider 500. (In the cupboard now)

                                    1 Reply Last reply
                                    0
                                    • Tom Grzelinskiundefined Offline
                                      Tom Grzelinskiundefined Offline
                                      Tom Grzelinski
                                      wrote on last edited by
                                      #20

                                      Hi, I am new here, so please be gentle! I have been using myroute for a few months and have now bought the lifetime package.

                                      I cannot find the 'Disable seasonal closures' option anywhere. It is not in my Toolkit drop down menu. BUT, I am sure it was there a few months ago when I started using myroute.

                                      I am on a Mac and have tried Safari and Chrome browsers, but both are the same.

                                      Can someone tell me where this feature is?

                                      Do I need to switch it on, on my iPhone app? Or is it 'embedded' in the route when you make it on the website?

                                      Thank you for any help.

                                      Tom

                                      Porsche 911 and VW Transporter T6.1 running CarPlay.
                                      iPhone 14 Pro running Waze, Saphe and MRA.
                                      MRA Routeplanner on web via Mac

                                      1 Reply Last reply
                                      0
                                      • richtea999undefined Offline
                                        richtea999undefined Offline
                                        richtea999
                                        Valued contributor
                                        wrote on last edited by richtea999
                                        #21

                                        That's odd. It's in mine. Here we go:

                                        Screenshot 2023-08-05 at 18.22.24.png

                                        It works on a Mac with Chrome, Safari and Firefox browsers, so something else is going wrong.

                                        Maybe add a screenshot here for the devs to examine.

                                        Tom Grzelinskiundefined 1 Reply Last reply
                                        0
                                        • richtea999undefined richtea999

                                          That's odd. It's in mine. Here we go:

                                          Screenshot 2023-08-05 at 18.22.24.png

                                          It works on a Mac with Chrome, Safari and Firefox browsers, so something else is going wrong.

                                          Maybe add a screenshot here for the devs to examine.

                                          Tom Grzelinskiundefined Offline
                                          Tom Grzelinskiundefined Offline
                                          Tom Grzelinski
                                          wrote on last edited by
                                          #22

                                          @richtea999
                                          OK, I answered my own question. The Disable seasonal closures is not available on the standard OpenStreetMap... but I have just switched the HERE and it is now in the menu!

                                          Tom

                                          Porsche 911 and VW Transporter T6.1 running CarPlay.
                                          iPhone 14 Pro running Waze, Saphe and MRA.
                                          MRA Routeplanner on web via Mac

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