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  3. Maps do not show or only partly

Maps do not show or only partly

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  • Gerrit van Kuilenburgundefined Gerrit van Kuilenburg

    Please see the attached screenshot. I never get a full picture, its only tiles.

    Screenshot 2022-04-27 at 19.42.11.png

    Jack van Tilburgundefined Offline
    Jack van Tilburgundefined Offline
    Jack van Tilburg
    wrote on last edited by
    #4

    @gerrit-van-kuilenburg
    The phenomenon also occurs with me. On the Mac and the Macbook. Safari and Firefox. Refrsh has no effect. Just like removing cash and cookies.
    I am the only user on this network and the speed is not lower than usual.

    Het verschijnsel doet zich bij mij ook voor. Op de Mac en de Macbook. Safari en Firefox. Refrsh heeft geen effect. Net zo min als verwijderen van cash en cookies.
    Ik ben de enige gebruiker op dit netwerk en de snelheid is niet lager dan anders.

    Jack van Tilburgundefined Gerrit van Kuilenburgundefined Rob Verhoeffundefined 3 Replies Last reply
    0
    • Jack van Tilburgundefined Jack van Tilburg

      @gerrit-van-kuilenburg
      The phenomenon also occurs with me. On the Mac and the Macbook. Safari and Firefox. Refrsh has no effect. Just like removing cash and cookies.
      I am the only user on this network and the speed is not lower than usual.

      Het verschijnsel doet zich bij mij ook voor. Op de Mac en de Macbook. Safari en Firefox. Refrsh heeft geen effect. Net zo min als verwijderen van cash en cookies.
      Ik ben de enige gebruiker op dit netwerk en de snelheid is niet lager dan anders.

      Jack van Tilburgundefined Offline
      Jack van Tilburgundefined Offline
      Jack van Tilburg
      wrote on last edited by
      #5

      Ticket aangemaakt: #30910 Kaart opbouw bibliotheek

      1 Reply Last reply
      0
      • Jack van Tilburgundefined Jack van Tilburg

        @gerrit-van-kuilenburg
        The phenomenon also occurs with me. On the Mac and the Macbook. Safari and Firefox. Refrsh has no effect. Just like removing cash and cookies.
        I am the only user on this network and the speed is not lower than usual.

        Het verschijnsel doet zich bij mij ook voor. Op de Mac en de Macbook. Safari en Firefox. Refrsh heeft geen effect. Net zo min als verwijderen van cash en cookies.
        Ik ben de enige gebruiker op dit netwerk en de snelheid is niet lager dan anders.

        Gerrit van Kuilenburgundefined Offline
        Gerrit van Kuilenburgundefined Offline
        Gerrit van Kuilenburg
        wrote on last edited by
        #6

        @jack-van-tilburg Yep, accurate with my situation. Macbook / MacBook Air both the same behaviour exactly as you describe.
        Is there a solution? Its quite annoying. It was not like that in the past.

        Jack van Tilburgundefined 1 Reply Last reply
        0
        • Jack van Tilburgundefined Jack van Tilburg

          @gerrit-van-kuilenburg
          The phenomenon also occurs with me. On the Mac and the Macbook. Safari and Firefox. Refrsh has no effect. Just like removing cash and cookies.
          I am the only user on this network and the speed is not lower than usual.

          Het verschijnsel doet zich bij mij ook voor. Op de Mac en de Macbook. Safari en Firefox. Refrsh heeft geen effect. Net zo min als verwijderen van cash en cookies.
          Ik ben de enige gebruiker op dit netwerk en de snelheid is niet lager dan anders.

          Rob Verhoeffundefined Offline
          Rob Verhoeffundefined Offline
          Rob Verhoeff
          Alpha tester
          wrote on last edited by
          #7

          @jack-van-tilburg Yep, I can reproduce the same issue...

          BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
          iOS on iPhone 13 (mounted on Quadlock)
          Apple CarPlay in VW T-Roc (wired)
          Routelab on MacBook Air & iMac (Ventura & Monterey)

          1 Reply Last reply
          0
          • Gerrit van Kuilenburgundefined Gerrit van Kuilenburg

            @jack-van-tilburg Yep, accurate with my situation. Macbook / MacBook Air both the same behaviour exactly as you describe.
            Is there a solution? Its quite annoying. It was not like that in the past.

            Jack van Tilburgundefined Offline
            Jack van Tilburgundefined Offline
            Jack van Tilburg
            wrote on last edited by
            #8

            @gerrit-van-kuilenburg said in Maps do not show or only partly:

            Is there a solution?

            not that I know
            If I get an update on my ticket I'll report it here.

            1 Reply Last reply
            0
            • Darryl Mossundefined Offline
              Darryl Mossundefined Offline
              Darryl Moss
              wrote on last edited by
              #9

              I am getting the same issue, I on the verge of purchasing the MRA Gold product. The issue is if it's like this then its not worth paying of the product.

              Will be interested if there is a fix.

              Thanks

              Rob Verhoeffundefined 1 Reply Last reply
              0
              • Darryl Mossundefined Darryl Moss

                I am getting the same issue, I on the verge of purchasing the MRA Gold product. The issue is if it's like this then its not worth paying of the product.

                Will be interested if there is a fix.

                Thanks

                Rob Verhoeffundefined Offline
                Rob Verhoeffundefined Offline
                Rob Verhoeff
                Alpha tester
                wrote on last edited by
                #10

                @darryl-moss I'm experience this only in the route Library. I expect it will be solved... MRA gold is still a good product if you make your own routes and even export them to other devices.
                For example, Basecamp is not so intuitive as MRA!

                BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                iOS on iPhone 13 (mounted on Quadlock)
                Apple CarPlay in VW T-Roc (wired)
                Routelab on MacBook Air & iMac (Ventura & Monterey)

                Darryl Mossundefined 1 Reply Last reply
                0
                • Rob Verhoeffundefined Rob Verhoeff

                  @darryl-moss I'm experience this only in the route Library. I expect it will be solved... MRA gold is still a good product if you make your own routes and even export them to other devices.
                  For example, Basecamp is not so intuitive as MRA!

                  Darryl Mossundefined Offline
                  Darryl Mossundefined Offline
                  Darryl Moss
                  wrote on last edited by
                  #11

                  @rob-verhoeff Hi Thanks for the quick reply, I agree MRA is easier than basecamp, will wait for it to be resolved before purchasing the product.

                  Thanks

                  1 Reply Last reply
                  0
                  • Darryl Mossundefined Offline
                    Darryl Mossundefined Offline
                    Darryl Moss
                    wrote on last edited by
                    #12

                    Looks like its working ok now...

                    Jack van Tilburgundefined 1 Reply Last reply
                    0
                    • Darryl Mossundefined Darryl Moss

                      Looks like its working ok now...

                      Jack van Tilburgundefined Offline
                      Jack van Tilburgundefined Offline
                      Jack van Tilburg
                      wrote on last edited by
                      #13

                      Yep. It does indeed appear that the map is loading properly again.

                      Rob Verhoeffundefined 1 Reply Last reply
                      0
                      • Jack van Tilburgundefined Jack van Tilburg

                        Yep. It does indeed appear that the map is loading properly again.

                        Rob Verhoeffundefined Offline
                        Rob Verhoeffundefined Offline
                        Rob Verhoeff
                        Alpha tester
                        wrote on last edited by
                        #14

                        @jack-van-tilburg toch benieuwd of daarmee jouw ticket ook wordt afgesloten en wat dan de onderliggende oorzaak was!

                        BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                        iOS on iPhone 13 (mounted on Quadlock)
                        Apple CarPlay in VW T-Roc (wired)
                        Routelab on MacBook Air & iMac (Ventura & Monterey)

                        Jack van Tilburgundefined 1 Reply Last reply
                        0
                        • Rob Verhoeffundefined Rob Verhoeff

                          @jack-van-tilburg toch benieuwd of daarmee jouw ticket ook wordt afgesloten en wat dan de onderliggende oorzaak was!

                          Jack van Tilburgundefined Offline
                          Jack van Tilburgundefined Offline
                          Jack van Tilburg
                          wrote on last edited by
                          #15

                          @rob-verhoeff
                          Ik denk niet dat de onderliggend oorzaak aan ons bekend gemaakt wordt.
                          In mijn ticket staat sinds gisteren:
                          "Ik zal het doorgeven aan de desbetreffende persoon zodra deze van verlof is."
                          Mijn interpretatie daarvan is dat er binnen MRA nog niets gedaan is. Waarschijnlijk lag de oorzaak buiten MRA (invloeden).

                          I don't think the underlying cause is being disclosed to us.
                          Since yesterday my ticket says:
                          "I will pass it on to the appropriate person as soon as they are off leave."
                          My interpretation of this is that nothing has been done within MRA yet. The cause was probably outside of MRA (influences).

                          Jack van Tilburgundefined 1 Reply Last reply
                          0
                          • Jack van Tilburgundefined Jack van Tilburg

                            @rob-verhoeff
                            Ik denk niet dat de onderliggend oorzaak aan ons bekend gemaakt wordt.
                            In mijn ticket staat sinds gisteren:
                            "Ik zal het doorgeven aan de desbetreffende persoon zodra deze van verlof is."
                            Mijn interpretatie daarvan is dat er binnen MRA nog niets gedaan is. Waarschijnlijk lag de oorzaak buiten MRA (invloeden).

                            I don't think the underlying cause is being disclosed to us.
                            Since yesterday my ticket says:
                            "I will pass it on to the appropriate person as soon as they are off leave."
                            My interpretation of this is that nothing has been done within MRA yet. The cause was probably outside of MRA (influences).

                            Jack van Tilburgundefined Offline
                            Jack van Tilburgundefined Offline
                            Jack van Tilburg
                            wrote on last edited by
                            #16

                            @jack-van-tilburg
                            Ticket has been closed by MRA Support with the following notification via email:
                            "Glad to hear that the card is working properly again. Our programmer immediately started looking into the problem after his leave (It turned out to be a performance problem) and fixed it as soon as possible."

                            Ticket is door MRA Support afgesloten met onderstaande melding via mail:
                            "Fijn om te horen dat de kaart weer naar behoren werkt. Onze programmeur is na zijn verlof direct begonnen met het bekijken van het probleem (Het bleek een prestatie probleem te zijn) en heeft het zo snel mogelijk verholpen."

                            Rob Verhoeffundefined 1 Reply Last reply
                            1
                            • Jack van Tilburgundefined Jack van Tilburg

                              @jack-van-tilburg
                              Ticket has been closed by MRA Support with the following notification via email:
                              "Glad to hear that the card is working properly again. Our programmer immediately started looking into the problem after his leave (It turned out to be a performance problem) and fixed it as soon as possible."

                              Ticket is door MRA Support afgesloten met onderstaande melding via mail:
                              "Fijn om te horen dat de kaart weer naar behoren werkt. Onze programmeur is na zijn verlof direct begonnen met het bekijken van het probleem (Het bleek een prestatie probleem te zijn) en heeft het zo snel mogelijk verholpen."

                              Rob Verhoeffundefined Offline
                              Rob Verhoeffundefined Offline
                              Rob Verhoeff
                              Alpha tester
                              wrote on last edited by
                              #17

                              @jack-van-tilburg bedankt voor het delen. Fijn dat het is opgelost.

                              BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                              iOS on iPhone 13 (mounted on Quadlock)
                              Apple CarPlay in VW T-Roc (wired)
                              Routelab on MacBook Air & iMac (Ventura & Monterey)

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