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Can’t calculate route offline

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Ken Cherryundefined Offline
    Ken Cherryundefined Offline
    Ken Cherry
    wrote on last edited by
    #1

    Hi, I’m currently touring Europe & have downloaded the counties to use offline on my old iPhone when I’m on WiFi, I download routes to old phone no problem but when I set off, the phone says ‘can’t calculate route’ ? So I have to tether it to my new iPhone constantly for it to work, I toured France earlier in the year no problem offline, has anything changed in the update perhaps? The old phone is running latest iOS version.
    Sorry if this has been asked already, I couldn’t find it , thanks in advance.

    Corjan Meijerinkundefined Leike Lodiersundefined paul69undefined 3 Replies Last reply
    0
    • Ken Cherryundefined Ken Cherry

      Hi, I’m currently touring Europe & have downloaded the counties to use offline on my old iPhone when I’m on WiFi, I download routes to old phone no problem but when I set off, the phone says ‘can’t calculate route’ ? So I have to tether it to my new iPhone constantly for it to work, I toured France earlier in the year no problem offline, has anything changed in the update perhaps? The old phone is running latest iOS version.
      Sorry if this has been asked already, I couldn’t find it , thanks in advance.

      Corjan Meijerinkundefined Online
      Corjan Meijerinkundefined Online
      Corjan Meijerink
      Developer
      wrote on last edited by
      #2

      @Ken-Cherry should work indeed! Quite a crucial feature 🙂

      Only thing required is GPS so maybe that is turned off initially? Otherwise best to contact our support and include your logs (long press the version number on the bottom of your profile page in the app)

      Ken Cherryundefined 1 Reply Last reply
      0
      • Ken Cherryundefined Ken Cherry

        Hi, I’m currently touring Europe & have downloaded the counties to use offline on my old iPhone when I’m on WiFi, I download routes to old phone no problem but when I set off, the phone says ‘can’t calculate route’ ? So I have to tether it to my new iPhone constantly for it to work, I toured France earlier in the year no problem offline, has anything changed in the update perhaps? The old phone is running latest iOS version.
        Sorry if this has been asked already, I couldn’t find it , thanks in advance.

        Leike Lodiersundefined Offline
        Leike Lodiersundefined Offline
        Leike Lodiers
        wrote on last edited by
        #3

        @Ken-Cherry I had the same yesterday and i tried to get my route off-line. Then i found that not al my off-line cards where downloaded en updated. update them and everything worked like a charm . So check if youre cards are up to date (even the regions within the cards)

        Van Zumo 550 naar Navigator V naar Carpe iter V4b met MRA

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        • Ken Cherryundefined Ken Cherry

          Hi, I’m currently touring Europe & have downloaded the counties to use offline on my old iPhone when I’m on WiFi, I download routes to old phone no problem but when I set off, the phone says ‘can’t calculate route’ ? So I have to tether it to my new iPhone constantly for it to work, I toured France earlier in the year no problem offline, has anything changed in the update perhaps? The old phone is running latest iOS version.
          Sorry if this has been asked already, I couldn’t find it , thanks in advance.

          paul69undefined Offline
          paul69undefined Offline
          paul69
          wrote on last edited by
          #4

          @Ken-Cherry said in Can’t calculate route offline:

          the phone says ‘can’t calculate route’

          hi @Ken-Cherry

          i always use the navigation in offline mode, for me it is much more stable,
          i have recently rode a week around the Scottish Highlands and not once found the need to go online.
          anyway,
          i will give you my experience when i first started to use offline mode.
          obvioulsy offline navigation is enabled, (not actually sure if this makes a difference, @Con-Hennekens has good knowledge of this)

          click on the route you wish to navigate, you will then have the next screen, with start in yellow, do not click that until the map and route are visible, once they are you then click start. all should work fine.

          i hope this works for you, it sorted my problem out when i had your issues stated above.

          if i am wrong others will inform you correctly.

          to achieve, we must first attempt ✌️
          K1600 GTL
          Oukitel RT3
          iPhone 13 Pro, carpuride 702b

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          • Corjan Meijerinkundefined Corjan Meijerink

            @Ken-Cherry should work indeed! Quite a crucial feature 🙂

            Only thing required is GPS so maybe that is turned off initially? Otherwise best to contact our support and include your logs (long press the version number on the bottom of your profile page in the app)

            Ken Cherryundefined Offline
            Ken Cherryundefined Offline
            Ken Cherry
            wrote on last edited by
            #5

            @Corjan-Meijerink ok so I’ve checked all the phone settings & all locations are on, precise locations are on and motion tracking also. I’ve updated all the maps I’m using as suggested thank you, then rebooted phone, the route downloads to the phone fine when I log into my account, then as soon as you start moving, it still says can’t calculate route in offline mode, I’ve toggled offline on & off several times too, I have to keep it tethered to my new phone constantly all day for it to work, what am I missing?

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