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maps not loading properly

Scheduled Pinned Locked Moved [Web] Problems, Bugs and other Issues
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  • Phil Stiverundefined Offline
    Phil Stiverundefined Offline
    Phil Stiver
    wrote on last edited by
    #1

    when I pull up saved routes, the maps are not fully loading and look blurry. Previously loaded up with no problems - help

    TomOnTourundefined 1 Reply Last reply
    0
    • Bob Harveyundefined Offline
      Bob Harveyundefined Offline
      Bob Harvey
      wrote on last edited by Bob Harvey
      #2

      What is your default map (A in the help document below).
      What is your overlay map (B in help doc below).

      https://support.myrouteapp.com/support/solutions/articles/12000074551-manual-map-layers-

      What happens if you create a new route - do you experience same issue?

      I recently posted an issue with HERE map loading very slow (will appear blurry as it slowly loads). The suggestions were to use a different "overlay" map such as Google maps overlay. That fixed my issue.

      Overlay Help.jpg

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      • Phil Stiverundefined Phil Stiver

        when I pull up saved routes, the maps are not fully loading and look blurry. Previously loaded up with no problems - help

        TomOnTourundefined Offline
        TomOnTourundefined Offline
        TomOnTour
        wrote on last edited by
        #3

        @Phil-Stiver
        Hi Phil,

        I am using the HERE algorithm an my default landing map in the browser is OSM. I don't have any issues.

        No idea, why you are experiencing this issues.
        I can change to and from any map and my loading speed is absolutely fine.

        You might have heard that several times and think it isn't worth trying it, but anyway:
        Sometimes it is related to your current browser and it can help to reset the browser caches and/or cookies.

        This helped me from time to time using other web apps.

        Greetings
        Tom

        MyRoute-APP Navigation Next Lifetime (4.3.9)
        iPhone 12 Pro (iOS 18.5)
        on KTM 1290 Super Adventure R (model 2022)

        MRA Routeplanner (Lifetime Gold)
        using iPad Pro (iPadOS 18.5) and Macbook Air (macOS 15.5)

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