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ANNOUNCEMENT: HERE map issues

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  • MyRoute-app communityundefined Offline
    MyRoute-app communityundefined Offline
    MyRoute-app community
    Administrator
    wrote on last edited by
    #1

    Attention community,

    Many users are currently reporting problems after we've rolled out a new implementation of the HERE api and several background updates to our servers. Sadly, these updates were meant to improve the experience for all of you who use the HERE map regularly. We are working hard to improve our services continually with "non-functionals" such as load-times and speed by which you can do things on MyRoute-app. Our developers are working on these things around the clock.

    In the last two weeks we have made several changes to our route calculations to enhance the performance. However, we have seen several reports about corrupted routes. We have disabled the enhancement for now and expect it to be released at a later time. All routes should be working as expected. Feel free to let us know if you still experience any issues!

    Kind regards,

    Timo

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    • Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRA
      RouteXpert
      wrote on last edited by
      #2

      Thanks Timo for this call. I'm sure the Team is going to get this done.👍

      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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