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Life time gold membership gone

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  • Trevor Harmerundefined Offline
    Trevor Harmerundefined Offline
    Trevor Harmer
    wrote on last edited by
    #1

    I had and paid for lifetime gold membership. I have just come back on to look at my routes to find I have now got BASIC!! HOW WHY??? and of cause you can't set up a ticket to question this if you have basic.
    What has happened to my membership I paid for??
    Thank you

    Hans van de Ven MR.MRAundefined Con Hennekensundefined 3 Replies Last reply
    0
    • Trevor Harmerundefined Trevor Harmer

      I had and paid for lifetime gold membership. I have just come back on to look at my routes to find I have now got BASIC!! HOW WHY??? and of cause you can't set up a ticket to question this if you have basic.
      What has happened to my membership I paid for??
      Thank you

      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRA
      RouteXpert
      wrote on last edited by
      #2

      @Trevor-Harmer

      You can add a ticket, even with a basic account

      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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      • Trevor Harmerundefined Trevor Harmer

        I had and paid for lifetime gold membership. I have just come back on to look at my routes to find I have now got BASIC!! HOW WHY??? and of cause you can't set up a ticket to question this if you have basic.
        What has happened to my membership I paid for??
        Thank you

        Con Hennekensundefined Offline
        Con Hennekensundefined Offline
        Con Hennekens
        Alpha tester
        wrote on last edited by
        #3

        @Trevor-Harmer, excuse me if this sounds dumb, but are you sure you are using the correct account? Many users have multiple accounts (paid and free) and you would not be the first to walk into this pitfall. 😉 Like Hans said, a support ticket will help if there really is a problem with your account.

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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        • Trevor Harmerundefined Trevor Harmer

          I had and paid for lifetime gold membership. I have just come back on to look at my routes to find I have now got BASIC!! HOW WHY??? and of cause you can't set up a ticket to question this if you have basic.
          What has happened to my membership I paid for??
          Thank you

          Hans van de Ven MR.MRAundefined Offline
          Hans van de Ven MR.MRAundefined Offline
          Hans van de Ven MR.MRA
          RouteXpert
          wrote on last edited by
          #4

          @Trevor-Harmer

          This one?

          IMG_1277.png

          Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
          Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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