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  4. Offline Maps - update issue

Offline Maps - update issue

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Jem Cottonundefined Offline
    Jem Cottonundefined Offline
    Jem Cotton
    wrote on last edited by
    #1

    Hi - As mentioned in previous posts, I have numerous maps downloaded (the App reports just over 8GB storage).

    Trying to check the downloaded maps for updates **, I encountered the following message ....

    • "A map update is mandatory before you can continue. It is recommended to use wifi when downloading maps."

    ... and a "DOWNLOAD UPDATE" button,

    Despite being connected to wifi, when I click the button, I see a (rather unspecific) error message ...

    "Something went wrong"

    I tried clearing the cache, but no joy.

    Any thoughts ?

    Regards, Jem

    ** - Menu / Account / Offline Maps

    Nick Carthewundefined Corjan Meijerinkundefined 2 Replies Last reply
    0
    • Jem Cottonundefined Jem Cotton

      Hi - As mentioned in previous posts, I have numerous maps downloaded (the App reports just over 8GB storage).

      Trying to check the downloaded maps for updates **, I encountered the following message ....

      • "A map update is mandatory before you can continue. It is recommended to use wifi when downloading maps."

      ... and a "DOWNLOAD UPDATE" button,

      Despite being connected to wifi, when I click the button, I see a (rather unspecific) error message ...

      "Something went wrong"

      I tried clearing the cache, but no joy.

      Any thoughts ?

      Regards, Jem

      ** - Menu / Account / Offline Maps

      Nick Carthewundefined Online
      Nick Carthewundefined Online
      Nick Carthew
      RouteXpert
      wrote on last edited by
      #2

      @Jem-Cotton Do you have Offline navigation turned off? This needs to be off to update the maps. Navigation settings > Functional, turn off Offline navigation (red indicator)

      Always willing to help if I can.
      Triumph Tiger 1200 XRT called Tina.
      MRA Navigation Next and SilverFox B8J bar buttons.
      Quadlock wireless mount for IPhone 11.
      Cardo Scala Packtalk Bold.
      TomTom Rider 500. (In the cupboard now)

      1 Reply Last reply
      0
      • Jem Cottonundefined Jem Cotton

        Hi - As mentioned in previous posts, I have numerous maps downloaded (the App reports just over 8GB storage).

        Trying to check the downloaded maps for updates **, I encountered the following message ....

        • "A map update is mandatory before you can continue. It is recommended to use wifi when downloading maps."

        ... and a "DOWNLOAD UPDATE" button,

        Despite being connected to wifi, when I click the button, I see a (rather unspecific) error message ...

        "Something went wrong"

        I tried clearing the cache, but no joy.

        Any thoughts ?

        Regards, Jem

        ** - Menu / Account / Offline Maps

        Corjan Meijerinkundefined Offline
        Corjan Meijerinkundefined Offline
        Corjan Meijerink
        Developer
        wrote on last edited by
        #3

        @Jem-Cotton Thanks for sharing, I'll send you a personal message for more info.

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