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MyRoute-app Navigation issue

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  • Tim  Thompsonundefined Offline
    Tim  Thompsonundefined Offline
    Tim Thompson
    wrote on last edited by
    #2

    Hmmm... Interesting...

    I had thought that the Navigation app could operate totally independent of an internet connection - assuming that routes had been loaded previously. How is this related?

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    • Rob Verhoeffundefined Rob Verhoeff referenced this topic on
    • Jörgenundefined Offline
      Jörgenundefined Offline
      Jörgen
      Valued contributor
      wrote on last edited by
      #3

      Has this something todo with the date today?

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      Tim  Thompsonundefined 1 Reply Last reply
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      • Jörgenundefined Jörgen

        Has this something todo with the date today?

        Tim  Thompsonundefined Offline
        Tim  Thompsonundefined Offline
        Tim Thompson
        wrote on last edited by
        #4

        @Jörgen Don't think so.

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        • Arco Parlevlietundefined Offline
          Arco Parlevlietundefined Offline
          Arco Parlevliet
          wrote on last edited by
          #5

          super balen dit, zeker ook omdat het morgen de nationale dag van de motorrijder is........laten we hopen dat het na de F1 race morgenochtend allemaal weer operationeel is dan kunnen we toch nog lekker navigeren.

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          • Corjan Meijerinkundefined Corjan Meijerink

            Hi all,

            Unfortunately the MyRoute-app Navigation app has a major issue due to an outage of related services. The app cannot be used in a correct manner at this point. We are working on a solution.

            The issue is only related to the Navigation app. The website, Mobile app or Beta program are not affected.

            Sorry for the inconvenience.

            Peter Hoornundefined Offline
            Peter Hoornundefined Offline
            Peter Hoorn
            wrote on last edited by
            #6

            @Corjan-Meijerink

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            • Nick Carthewundefined Nick Carthew referenced this topic on
            • David Ward 0undefined Offline
              David Ward 0undefined Offline
              David Ward 0
              wrote on last edited by
              #7

              I was doing the 460mile South West (England) Penninsula Spring Rally yesterday, in Somerset, Devon and Cornwall. Lots of meticulous route planning and all set to go on the Nav app - until... nothing!

              Fortunately I had duplicated everything on to my TomTom in advance so all was not lost...

              David

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              • Corjan Meijerinkundefined Corjan Meijerink

                Hi all,

                Unfortunately the MyRoute-app Navigation app has a major issue due to an outage of related services. The app cannot be used in a correct manner at this point. We are working on a solution.

                The issue is only related to the Navigation app. The website, Mobile app or Beta program are not affected.

                Sorry for the inconvenience.

                Emile van Geel 0undefined Offline
                Emile van Geel 0undefined Offline
                Emile van Geel 0
                wrote on last edited by
                #8

                @Corjan-Meijerink could we get an update of this issue please?

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                • Corjan Meijerinkundefined Offline
                  Corjan Meijerinkundefined Offline
                  Corjan Meijerink
                  Developer
                  wrote on last edited by
                  #9

                  I’m still working on it. iOS will most likely be fixed tomorrow and Android hopefully a day later 🙂

                  Updating the app from the App / Play store will be mandatory. Obviously we will communicate when the relevant update is available!

                  Eddie Phelan 0undefined 1 Reply Last reply
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                  • Nick Carthewundefined Nick Carthew referenced this topic on
                  • Corjan Meijerinkundefined Corjan Meijerink

                    I’m still working on it. iOS will most likely be fixed tomorrow and Android hopefully a day later 🙂

                    Updating the app from the App / Play store will be mandatory. Obviously we will communicate when the relevant update is available!

                    Eddie Phelan 0undefined Offline
                    Eddie Phelan 0undefined Offline
                    Eddie Phelan 0
                    wrote on last edited by
                    #10

                    @Corjan-Meijerink Thank you for the update

                    1 Reply Last reply
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                    • Corjan Meijerinkundefined Corjan Meijerink

                      Hi all,

                      Unfortunately the MyRoute-app Navigation app has a major issue due to an outage of related services. The app cannot be used in a correct manner at this point. We are working on a solution.

                      The issue is only related to the Navigation app. The website, Mobile app or Beta program are not affected.

                      Sorry for the inconvenience.

                      Steve Lynchundefined Offline
                      Steve Lynchundefined Offline
                      Steve Lynch
                      Valued contributor
                      wrote on last edited by Steve Lynch
                      #11

                      @Corjan-Meijerink

                      It is good to hear that MRA Next Beta was not affected by this.
                      The question is though, does MRA Navigation Next also rely on “Related Services” that could also take down MRA Next as well?

                      You don’t stop riding when you get old, you get old when you stop riding.

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                      • Adrian Faloonundefined Offline
                        Adrian Faloonundefined Offline
                        Adrian Faloon
                        wrote on last edited by
                        #12

                        Good morning, please can we get an update. We have a fleet of 20 drivers that are unable to work today.

                        Corjan Meijerinkundefined 1 Reply Last reply
                        1
                        • Adrian Faloonundefined Adrian Faloon

                          Good morning, please can we get an update. We have a fleet of 20 drivers that are unable to work today.

                          Corjan Meijerinkundefined Offline
                          Corjan Meijerinkundefined Offline
                          Corjan Meijerink
                          Developer
                          wrote on last edited by
                          #13

                          @Adrian-Faloon iOS update is being processed by Apple - if you use that platform a new version will be available shortly (hopefully).

                          I think we've also solved the problem for Android, going to test that now. If successful I'll start the approval process with Google immediately. This usually will take another day.

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                          • Corjan Meijerinkundefined Offline
                            Corjan Meijerinkundefined Offline
                            Corjan Meijerink
                            Developer
                            wrote on last edited by
                            #14

                            Read the progress update regarding the issue here: https://forum.myrouteapp.com/topic/3599/navigation-issue-update

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