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    track between waypoints is not showing

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    • Andrew 15
      Andrew 15 last edited by

      Hi,

      i have a 6000 mile route saved on my account but the black line showing which roads ill be taking is no longer showing. it has been like this for a week now? is this a bug that is getting fixed?

      Thanks

      Jack van Tilburg Steve Lynch 4 Replies Last reply Reply Quote 0
      • Jack van Tilburg
        Jack van Tilburg @Andrew 15 last edited by

        @andrew-15
        Can you post a link of the route here?
        Do you use MRA RoutePlanner or MRA Mobile app?
        Don't forget to make the route status "public".

        Andrew 15 1 Reply Last reply Reply Quote 1
        • Steve Lynch
          Steve Lynch @Andrew 15 last edited by Steve Lynch

          @andrew-15

          You could check the “Route Line Transparency” in the Toolkit and make sure it is not set to 100%.

          You don’t stop riding when you get old, you get old when you stop riding.

          Andrew 15 1 Reply Last reply Reply Quote 1
          • Andrew 15
            Andrew 15 @Jack van Tilburg last edited by

            @jack-van-tilburg

            Hi Jack,

            https://www.myrouteapp.com/route/open/6156185

            does that work?

            Nick Carthew 1 Reply Last reply Reply Quote 0
            • Andrew 15
              Andrew 15 @Steve Lynch last edited by

              @steve-lynch

              Thanks Steve,

              I have checked this and it is at 100%

              Jack van Tilburg 2 Replies Last reply Reply Quote 0
              • Nick Carthew
                Nick Carthew RouteXperts @Andrew 15 last edited by

                @andrew-15 The track line is visible for me.

                5FB53EA0-65A7-4E20-B3EE-7F5E765B8D12.png

                Always willing to help if I can.

                Andrew 15 1 Reply Last reply Reply Quote 0
                • Jack van Tilburg
                  Jack van Tilburg @Andrew 15 last edited by

                  @andrew-15 said in track between waypoints is not showing:

                  @steve-lynch

                  Thanks Steve,

                  I have checked this and it is at 100%

                  So the problem is solved?
                  Because 100% is totally transparent and invisible.
                  I myself have Transparency at 20%.

                  1 Reply Last reply Reply Quote 0
                  • Andrew 15
                    Andrew 15 @Nick Carthew last edited by

                    @nick-carthew haha, this is so strange becuase that black line is totally not ! there when i go in.

                    Perhaps is the web browser i am using???

                    Capture.PNG

                    Andrew 15 1 Reply Last reply Reply Quote 0
                    • Andrew 15
                      Andrew 15 @Andrew 15 last edited by

                      @andrew-15 Ive tried on chrome and mozilla firefox and still cannot see the black line.

                      are you two gold members?

                      Nick Carthew 2 Replies Last reply Reply Quote 0
                      • Jack van Tilburg
                        Jack van Tilburg @Andrew 15 last edited by

                        @andrew-15 said in track between waypoints is not showing:

                        I have checked this and it is at 100%

                        Did you change transparency to 20%?

                        1 Reply Last reply Reply Quote 0
                        • Nick Carthew
                          Nick Carthew RouteXperts @Andrew 15 last edited by

                          @andrew-15 Yes, I have a gold account. I will test your route on my PC now.

                          Always willing to help if I can.

                          1 Reply Last reply Reply Quote 0
                          • Steve Lynch
                            Steve Lynch @Andrew 15 last edited by Steve Lynch

                            @andrew-15

                            Maybe you misread my post.
                            “You could check the “Route Line Transparency” in the Toolkit and make sure it is not set to 100%.”

                            As Jack said , 100% means the route line is completely transparent as in not visible.

                            You don’t stop riding when you get old, you get old when you stop riding.

                            1 Reply Last reply Reply Quote 0
                            • Nick Carthew
                              Nick Carthew RouteXperts @Andrew 15 last edited by Nick Carthew

                              @andrew-15 I have opened your route on my PC using my Gold account and my Basic test account. Both accounts show the track line using Chrome. I would check what Jack and Steve have mentioned about route line transparency.

                              e73c9905-58b6-44a3-906c-fe013cf25931-image.png

                              Always willing to help if I can.

                              1 Reply Last reply Reply Quote 0
                              • Steve Lynch
                                Steve Lynch @Andrew 15 last edited by

                                @andrew-15

                                Do not set the transparency to 100%

                                Do not set to100.jpg

                                You don’t stop riding when you get old, you get old when you stop riding.

                                Andrew 15 1 Reply Last reply Reply Quote 0
                                • Andrew 15
                                  Andrew 15 @Steve Lynch last edited by

                                  @steve-lynch Well aren't I embarrassed!

                                  that was the issue all along.

                                  i cannot believe it was that, im so stupid.

                                  Thank you all for your patience and taking the time to talk me through it. it was really stressing me out 🤦

                                  Steve Lynch 1 Reply Last reply Reply Quote 1
                                  • Steve Lynch
                                    Steve Lynch @Andrew 15 last edited by

                                    @andrew-15
                                    No problem Andrew.
                                    Enjoy your trip.

                                    You don’t stop riding when you get old, you get old when you stop riding.

                                    1 Reply Last reply Reply Quote 0
                                    • Nick Carthew
                                      Nick Carthew RouteXperts last edited by

                                      @Andrew-15 We all learn from our mistakes. I bet you don’t make the same mistake again 😅 Enjoy your tour 👍🏼

                                      Always willing to help if I can.

                                      Matias Arnó Ibarz 0 1 Reply Last reply Reply Quote 0
                                      • Matias Arnó Ibarz 0
                                        Matias Arnó Ibarz 0 @Nick Carthew last edited by

                                        @nick-carthew
                                        A mi, me pasa exactamente lo mismo, y tengo el % de transparencia al 20%.....
                                        Alguien puede ayudarme.??
                                        Gracias.

                                        Jack van Tilburg 1 Reply Last reply Reply Quote 0
                                        • Jack van Tilburg
                                          Jack van Tilburg @Matias Arnó Ibarz 0 last edited by

                                          @matias-arnó-ibarz-0 said in track between waypoints is not showing:

                                          A mi, me pasa exactamente lo mismo, y tengo el % de transparencia al 20%.....
                                          Alguien puede ayudarme.??
                                          Gracias.

                                          Please post a link to your route.
                                          Don't forget to set the privacy setting to 'public'.

                                          Matias Arnó Ibarz 0 1 Reply Last reply Reply Quote 0
                                          • Matias Arnó Ibarz 0
                                            Matias Arnó Ibarz 0 @Jack van Tilburg last edited by

                                            @jack-van-tilburg

                                            https://www.myrouteapp.com/route/open/6163803

                                            Jack van Tilburg 1 Reply Last reply Reply Quote 0
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