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Route recalculation problems...

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  • Spili Spili

    Lately having an issue like that.
    Of course internet is ok.
    Online mode ON.
    Maps downloaded.
    In android MRA NAV has all permission ON.

    1620631051376.jpg

    Hans van de Ven MR.MRA Offline
    Hans van de Ven MR.MRA Offline
    Hans van de Ven MR.MRA
    Valued contributor
    wrote on last edited by
    #2

    @Spili

    Can you share your route, make sure that it is public

    Garmin Zumo XT3/XT2/XT/BMW Connected Ride Navigator/Tourstart/ MyRouteapp (The App)/...
    Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

    Spili 1 Reply Last reply
    1
    • Spili Offline
      Spili Offline
      Spili
      wrote on last edited by
      #3

      Oh!
      All my routes are private...
      Did not know it must be a Public.

      I'll try again in a few hours...
      Hope it is so easy 🙂

      Hans van de Ven MR.MRA 1 Reply Last reply
      0
      • Hans van de Ven MR.MRA Hans van de Ven MR.MRA

        @Spili

        Can you share your route, make sure that it is public

        Spili Offline
        Spili Offline
        Spili
        wrote on last edited by
        #4

        @Hans-van-de-Ven-MRA-Master
        Switched to a Public my routes.
        Unfortunately no changes...
        Still Network error.

        Screenshot_2021-05-10-16-19-48-941_com.myrouteapp.navigation.jpg

        Reinhard-32 hvdv 2 Replies Last reply
        0
        • Spili Spili

          @Hans-van-de-Ven-MRA-Master
          Switched to a Public my routes.
          Unfortunately no changes...
          Still Network error.

          Screenshot_2021-05-10-16-19-48-941_com.myrouteapp.navigation.jpg

          Reinhard-32 Offline
          Reinhard-32 Offline
          Reinhard-32
          wrote on last edited by
          #5

          @Spili Is a specific route affected or in general.

          Kindly regards
          Reinhard

          Montana 700i and Mac

          1 Reply Last reply
          0
          • Spili Spili

            @Hans-van-de-Ven-MRA-Master
            Switched to a Public my routes.
            Unfortunately no changes...
            Still Network error.

            Screenshot_2021-05-10-16-19-48-941_com.myrouteapp.navigation.jpg

            hvdv Offline
            hvdv Offline
            hvdv
            wrote on last edited by
            #6

            @Spili
            Firewall?

            Spili 1 Reply Last reply
            0
            • Spili Spili

              Oh!
              All my routes are private...
              Did not know it must be a Public.

              I'll try again in a few hours...
              Hope it is so easy 🙂

              Hans van de Ven MR.MRA Offline
              Hans van de Ven MR.MRA Offline
              Hans van de Ven MR.MRA
              Valued contributor
              wrote on last edited by
              #7

              @Spili
              @Spili

              Set it public and share the url off the route here, so I (we) can check what is wrong, why the route isn't calculated

              Garmin Zumo XT3/XT2/XT/BMW Connected Ride Navigator/Tourstart/ MyRouteapp (The App)/...
              Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

              1 Reply Last reply
              0
              • Spili Spili

                Lately having an issue like that.
                Of course internet is ok.
                Online mode ON.
                Maps downloaded.
                In android MRA NAV has all permission ON.

                1620631051376.jpg

                Nick Carthew Offline
                Nick Carthew Offline
                Nick Carthew
                RouteXpert
                wrote on last edited by
                #8

                @Spili You could try uninstalling the app and re-installing. This has the effect of making sure that you have the latest version. None of your data will be affected as it is all cloud based.

                Always willing to help if I can.
                Triumph Tiger 1200 XRT called Tina.
                MRA Navigation Next and SilverFox BJ8

                1 Reply Last reply
                0
                • hvdv hvdv

                  @Spili
                  Firewall?

                  Spili Offline
                  Spili Offline
                  Spili
                  wrote on last edited by
                  #9

                  @Reinhard-32

                  In general.
                  All routes I had in a Private mode.
                  Changed to a Public mode.
                  New test route as a Public.
                  And for 10 recalculations only 1 or 2 times works without an error.
                  In this time every other app in my phone works ok with mobile internet.
                  Google maps with no any problem.

                  @Hans-MRA-Master
                  No firewall. No VPN. Regular GSM LTE
                  Test route:
                  https://www.myrouteapp.com/en/social/route/4552700?mode=share
                  Old route changed from Private to a Public:
                  https://www.myrouteapp.com/en/social/route/3133348?mode=share

                  The same problem...

                  @Nick-Carthew
                  Did it. Twice 😞
                  Clearing a cache etc.

                  Reinhard-32 Hans van de Ven MR.MRA 3 Replies Last reply
                  0
                  • Spili Spili

                    @Reinhard-32

                    In general.
                    All routes I had in a Private mode.
                    Changed to a Public mode.
                    New test route as a Public.
                    And for 10 recalculations only 1 or 2 times works without an error.
                    In this time every other app in my phone works ok with mobile internet.
                    Google maps with no any problem.

                    @Hans-MRA-Master
                    No firewall. No VPN. Regular GSM LTE
                    Test route:
                    https://www.myrouteapp.com/en/social/route/4552700?mode=share
                    Old route changed from Private to a Public:
                    https://www.myrouteapp.com/en/social/route/3133348?mode=share

                    The same problem...

                    @Nick-Carthew
                    Did it. Twice 😞
                    Clearing a cache etc.

                    Reinhard-32 Offline
                    Reinhard-32 Offline
                    Reinhard-32
                    wrote on last edited by Reinhard-32
                    #10

                    @Spili I have opened both of your routes and it works here. I am in Germany so a route to your starting point ist added automatically.
                    I works at two devices, my iPhone and my android phone.

                    IMG_2514.jpeg

                    Kindly regards
                    Reinhard

                    Montana 700i and Mac

                    Spili 1 Reply Last reply
                    0
                    • Reinhard-32 Reinhard-32

                      @Spili I have opened both of your routes and it works here. I am in Germany so a route to your starting point ist added automatically.
                      I works at two devices, my iPhone and my android phone.

                      IMG_2514.jpeg

                      Spili Offline
                      Spili Offline
                      Spili
                      wrote on last edited by Spili
                      #11

                      @Reinhard-32

                      And when I clik NAVIGATE and I run then recalculations gives me an errors 😕
                      Cannor refresh. Cannot load new track beacuse of network error.

                      Reinhard-32 1 Reply Last reply
                      0
                      • Spili Spili

                        @Reinhard-32

                        In general.
                        All routes I had in a Private mode.
                        Changed to a Public mode.
                        New test route as a Public.
                        And for 10 recalculations only 1 or 2 times works without an error.
                        In this time every other app in my phone works ok with mobile internet.
                        Google maps with no any problem.

                        @Hans-MRA-Master
                        No firewall. No VPN. Regular GSM LTE
                        Test route:
                        https://www.myrouteapp.com/en/social/route/4552700?mode=share
                        Old route changed from Private to a Public:
                        https://www.myrouteapp.com/en/social/route/3133348?mode=share

                        The same problem...

                        @Nick-Carthew
                        Did it. Twice 😞
                        Clearing a cache etc.

                        Hans van de Ven MR.MRA Offline
                        Hans van de Ven MR.MRA Offline
                        Hans van de Ven MR.MRA
                        Valued contributor
                        wrote on last edited by
                        #12

                        @Spili

                        No problems, both routes opens and the route is calculated

                        Garmin Zumo XT3/XT2/XT/BMW Connected Ride Navigator/Tourstart/ MyRouteapp (The App)/...
                        Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                        1 Reply Last reply
                        0
                        • Spili Spili

                          @Reinhard-32

                          In general.
                          All routes I had in a Private mode.
                          Changed to a Public mode.
                          New test route as a Public.
                          And for 10 recalculations only 1 or 2 times works without an error.
                          In this time every other app in my phone works ok with mobile internet.
                          Google maps with no any problem.

                          @Hans-MRA-Master
                          No firewall. No VPN. Regular GSM LTE
                          Test route:
                          https://www.myrouteapp.com/en/social/route/4552700?mode=share
                          Old route changed from Private to a Public:
                          https://www.myrouteapp.com/en/social/route/3133348?mode=share

                          The same problem...

                          @Nick-Carthew
                          Did it. Twice 😞
                          Clearing a cache etc.

                          Hans van de Ven MR.MRA Offline
                          Hans van de Ven MR.MRA Offline
                          Hans van de Ven MR.MRA
                          Valued contributor
                          wrote on last edited by
                          #13

                          @Spili
                          9A7886EC-6D80-4554-AC60-C8FB1660EA7D.png 48C273FB-99E7-4207-8635-16BFEA6A3E56.png 4C15EFBC-30E2-48A9-9C86-19C6294F36AE.png

                          Garmin Zumo XT3/XT2/XT/BMW Connected Ride Navigator/Tourstart/ MyRouteapp (The App)/...
                          Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                          1 Reply Last reply
                          0
                          • Spili Spili

                            @Reinhard-32

                            And when I clik NAVIGATE and I run then recalculations gives me an errors 😕
                            Cannor refresh. Cannot load new track beacuse of network error.

                            Reinhard-32 Offline
                            Reinhard-32 Offline
                            Reinhard-32
                            wrote on last edited by Reinhard-32
                            #14

                            @Spili Can you tell us something about your mobile phone? Is it an Apple IPhone or an android phone. Which software release has your phone and which release has the navigation app?

                            Kindly regards
                            Reinhard

                            Montana 700i and Mac

                            1 Reply Last reply
                            0
                            • Spili Offline
                              Spili Offline
                              Spili
                              wrote on last edited by Spili
                              #15

                              Guys,

                              My phone:
                              Xiaomi Mi11
                              Android v.11

                              Short videos about my problem:
                              https://youtu.be/jWAhjizvko8
                              https://youtu.be/pCrmfv9D-ao

                              In 10 recalculations maybe 2 times works ok.
                              But only till I turn lef when Nav says turn right.
                              Then nav recalculates a route and... network error 😕

                              Hans van de Ven MR.MRA 1 Reply Last reply
                              0
                              • Spili Spili

                                Guys,

                                My phone:
                                Xiaomi Mi11
                                Android v.11

                                Short videos about my problem:
                                https://youtu.be/jWAhjizvko8
                                https://youtu.be/pCrmfv9D-ao

                                In 10 recalculations maybe 2 times works ok.
                                But only till I turn lef when Nav says turn right.
                                Then nav recalculates a route and... network error 😕

                                Hans van de Ven MR.MRA Offline
                                Hans van de Ven MR.MRA Offline
                                Hans van de Ven MR.MRA
                                Valued contributor
                                wrote on last edited by
                                #16

                                @Spili

                                Do you have the last version of the Navigation app?
                                Ios: 1.0.30
                                Android: 1.6.2

                                Garmin Zumo XT3/XT2/XT/BMW Connected Ride Navigator/Tourstart/ MyRouteapp (The App)/...
                                Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                                1 Reply Last reply
                                0
                                • Spili Offline
                                  Spili Offline
                                  Spili
                                  wrote on last edited by
                                  #17

                                  @Hans-van-de-Ven-MRA-Master
                                  Yes. Auto-update on 😞

                                  Hans van de Ven MR.MRA 1 Reply Last reply
                                  0
                                  • Spili Spili

                                    @Hans-van-de-Ven-MRA-Master
                                    Yes. Auto-update on 😞

                                    Hans van de Ven MR.MRA Offline
                                    Hans van de Ven MR.MRA Offline
                                    Hans van de Ven MR.MRA
                                    Valued contributor
                                    wrote on last edited by
                                    #18

                                    @Spili

                                    Sometimes the auto update fails, please try if you delete the app and reinstall them

                                    Garmin Zumo XT3/XT2/XT/BMW Connected Ride Navigator/Tourstart/ MyRouteapp (The App)/...
                                    Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                                    Spili 1 Reply Last reply
                                    0
                                    • Hans van de Ven MR.MRA Hans van de Ven MR.MRA

                                      @Spili

                                      Sometimes the auto update fails, please try if you delete the app and reinstall them

                                      Spili Offline
                                      Spili Offline
                                      Spili
                                      wrote on last edited by
                                      #19

                                      @Hans-van-de-Ven-MRA-Master

                                      Of course I did it.
                                      Few times.
                                      Trying different permissions..

                                      No effect 😕
                                      No clue what is wrong 😕

                                      Hans van de Ven MR.MRA 1 Reply Last reply
                                      0
                                      • Spili Spili

                                        @Hans-van-de-Ven-MRA-Master

                                        Of course I did it.
                                        Few times.
                                        Trying different permissions..

                                        No effect 😕
                                        No clue what is wrong 😕

                                        Hans van de Ven MR.MRA Offline
                                        Hans van de Ven MR.MRA Offline
                                        Hans van de Ven MR.MRA
                                        Valued contributor
                                        wrote on last edited by
                                        #20

                                        @Spili

                                        Cache
                                        browser history
                                        cookies
                                        Delete them all and try again

                                        Garmin Zumo XT3/XT2/XT/BMW Connected Ride Navigator/Tourstart/ MyRouteapp (The App)/...
                                        Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                                        1 Reply Last reply
                                        0
                                        • Spili Offline
                                          Spili Offline
                                          Spili
                                          wrote on last edited by Spili
                                          #21

                                          Guys! 🙂

                                          HAVE A SOLUTION! 🙂

                                          Well. Maybe not a "solution" but a HALF solution.

                                          To be frankly I was quite pissed off for this situation...

                                          Could't sleep 😕

                                          Last season I used App on my previous Xiaomi Mi9 (android)
                                          No problems at all.

                                          On my new Xiaomi Mi11 (android) when I used app in this season - problems 😕

                                          I put my sim card to my old phone and... Problems...
                                          I have installed app on my wife's Huawei P30 - also problems!
                                          I have installed app on my daughter's iPhone11 - and it works! No errors!

                                          Strange...
                                          More strange was when I connected my Mi11 to home wifi and...
                                          App works with no errors on both Xiaomi's and Huawei.

                                          So problem is ONLY when I use a mobile internet.
                                          My Xiaomi an wife's Huawei - we have a T-Mobile operator.
                                          My daughter has an Orange as a provider.

                                          Well. So T-Mobile has become a suspect one 🙂

                                          All our home laptops/PC - we use a Nord VPN for a security.

                                          So I have downloaded Nord VPN on my phone.
                                          And... Navigation on mobile internet on my Xioami Mi11 when VPN is ON works without any problems!

                                          And of course I have made a phone call to T-Mobile and explained them what problem is.
                                          They said a T-Mobile "take care" for a users safety and all "suspicious' servers is blocked by T-Mobile.

                                          ????WTF???

                                          I am quite sure that a MRA Nav do not use a "suspicious" servers.. I hope 😉

                                          Guys.
                                          Anyone of you maybe using MRA Nav on T-Mobile in other countries?
                                          Have such a problems like me?

                                          Finally...
                                          I have a fully operated app back 🙂
                                          All I have to do is run a VPN before I start using it...

                                          Thanks a lot for support and help 🙂

                                          Stefan Hummelink 1 Reply Last reply
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