Request for unblocking my lifetime license now pending for 1 day

[Helmut h]

Hello,

because of a new bike and a new navigation system I tried to play around with new combinations of Android Auto and Carplay devices to find out the best way to navigate.
Unfortunately this caused the blocking of my lifetime licence access to MRA.
I requested the unblocking by helpdesk ticket, but there was no reaction up to now.
I can fully understand the need to prevent the multiple usage of one licence by different persons,
but I really don't like how it is implemented by completely blocking the MRA Next lifetime license.
Because of this way of implementation I would expect at least that there should be a faster way to react on unblocking requests, e.g. with a different channel to process unblocking requests instead of standard support tickets.
Maybe there is already one and I just don't know it?

Regards
Helmut

[a white mouse on the motorbike]

This is usually sorted out fairly quickly. Have you sent your query to support? If not, please fill in a form at https://www.myrouteapp.com/support

[Helmut h]

That's what I did:
"Bitte wieder die App_Sperrung aufheben. #71199" and state is still "Wordt verwerkt".
But I just noticed that the assigend agent is Corjan instead of Lisanne like a half year ago.
Maybe I chosed the wrong category "Problem" instead of "Question"?
I'll try again then.

[Helmut h]

I tried but it didn't make a difference.
The agent is not assiged automatically by category.
In new ticket no agent is assigned yet.

[Corjan Meijerink]

You have access