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  4. IOS: App crashes 2-3 times a day (v5.1/5.2)

IOS: App crashes 2-3 times a day (v5.1/5.2)

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Kerbelundefined Offline
    Kerbelundefined Offline
    Kerbel
    wrote last edited by
    #1

    Hi,
    I‘ve been riding through France the last 2 weeks and the app crashed 2 to 3 times a day. Not reproducable.
    All of a sudden I see my home screen without any freeze or so.
    Had to restart the app and the app asks whether to proceed navigation or not. With proceed the next button needs to be pressed to enter navigation mode. Then navigation worked as if no problem occured. No need to start the route from scratch. Tracklogs are working also properly.
    Sometimes 30min after start, sometimes a few hours after start.
    The routes (1 for ea day) have been created by my wingman on Basecamp and I‘m taking the lead with MRA. This worked without any problem for years.
    Setup:
    MRA on iphone 11, latest IOS, mounted on BMW Cradle.

    Anyone else experienced similar behaviour of MRA?

    BR
    Stefan

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    • Marinus van Deudekomundefined Offline
      Marinus van Deudekomundefined Offline
      Marinus van Deudekom
      RouteXpert
      wrote last edited by
      #2

      Hi Stefan
      If I'm correct Corjan uses the same model phone for testing di that can't be the problem.
      I would send in the log files with a ticket to support di they can have a look at it
      Log files. Press on your avatar and scroll down. Press long on the version number

      Honda Goldwing GL1500,
      Honda Silverwing GL 650
      DMD2 T865X 8 inch Android tablet using MRA next for navigation
      Garmin XT sold
      Samsung S24FE mounted on a Quadlock and using Android Auto in my car

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      • Cleoundefined Offline
        Cleoundefined Offline
        Cleo
        wrote last edited by
        #3

        I was also using the app in France and had also some freezing issues, i use Apple CarPlay, the sreen blanked out and the arrow was still visible, i couldn't reset the because i was driving but after a while the map was visible again but still freezing. It almost look if the phone was out of memory. Iphone 15 Pro

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        • RainerTundefined Offline
          RainerTundefined Offline
          RainerT
          wrote last edited by
          #4

          I had exactly the same problem on my Samsung tablet. I use no CarPlay or other connection stuff.
          I’ve submitted a ticket with the logs. Corjan is on a well-deserved holiday, so it’ll take a bit of time.
          However, in my case it was version 5.1.

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