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Blocked Account

Scheduled Pinned Locked Moved [Web] Problems, Bugs and other Issues
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  • TelBoy 0undefined Offline
    TelBoy 0undefined Offline
    TelBoy 0
    wrote last edited by
    #1

    I received a message to say that my account is suspended when I tried to login to the Web site for MRA, This happened a few days ago and they then said it was resolved, but today the same happened again. I can get on the MRA but not the Website.
    I’m only using 2 devices so I don’t know why this is happening.

    Rob Verhoeffundefined 1 Reply Last reply
    0
    • TelBoy 0undefined TelBoy 0

      I received a message to say that my account is suspended when I tried to login to the Web site for MRA, This happened a few days ago and they then said it was resolved, but today the same happened again. I can get on the MRA but not the Website.
      I’m only using 2 devices so I don’t know why this is happening.

      Rob Verhoeffundefined Offline
      Rob Verhoeffundefined Offline
      Rob Verhoeff
      Alpha tester
      wrote last edited by
      #2

      @TelBoy-0 Send a message to customer support. Account-related issues are not resolved through the forum.

      🏍️ BMW K1600GT-P (2013) | Nolan N100-5 with Sena 30K
      📱 iOS on iPhone 13 & 16 (mounted on Quadlock or AliExpress extention on BMW-cradle)
      🚙 Apple CarPlay in VW T-Roc
      💻 Routelab on MacBook Air & iMac (Tahoe & Ventura)

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      • TelBoy 0undefined Offline
        TelBoy 0undefined Offline
        TelBoy 0
        wrote last edited by
        #3

        @rob-verhoeff Hi Rob, I have already been in contact with support, but they didn’t fully resolve the issue, so I was just asking if there are others experiencing this issue.

        Rob Verhoeffundefined 1 Reply Last reply
        0
        • TelBoy 0undefined TelBoy 0

          @rob-verhoeff Hi Rob, I have already been in contact with support, but they didn’t fully resolve the issue, so I was just asking if there are others experiencing this issue.

          Rob Verhoeffundefined Offline
          Rob Verhoeffundefined Offline
          Rob Verhoeff
          Alpha tester
          wrote last edited by
          #4

          @TelBoy-0 some have, most not…

          🏍️ BMW K1600GT-P (2013) | Nolan N100-5 with Sena 30K
          📱 iOS on iPhone 13 & 16 (mounted on Quadlock or AliExpress extention on BMW-cradle)
          🚙 Apple CarPlay in VW T-Roc
          💻 Routelab on MacBook Air & iMac (Tahoe & Ventura)

          1 Reply Last reply
          0
          • TelBoy 0undefined Offline
            TelBoy 0undefined Offline
            TelBoy 0
            wrote last edited by
            #5

            @rob-verhoeff This is the first time that I have posted on this forum so I wasn’t sure how it all worked but was just trying to seek some advice on how others had dealt with the same issue. If I can I will try to remove my post and will avoid the forum in the future.

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