deleting entries from the device limit list

[paul69]

afternoon all,
quick query if anyone can help please, apologies if this is the wrong section

I only use the next app on a single device at a time, although I had the app installed on 3 devices,

• iphone with a carpuride for single days out in the UK
• RT3 rugged tablet for multi-day tours.
• galaxy A41 was used to export routes from MRA to the BMW connected app, now discovered this is not required, I use dropbox, anyhow the CA is not that great.

device list below

my question is, I recently uninstalled the MRA app from the two android devices. is there anyway to remove these from this list.

I intend to add an a new upgraded Oukitel RT3, which will be used for multi-day touring.

cheers all ️

[Corjan Meijerink]

@paul69 when using 4 different devices in the same month, you are blocked on all new devices. Meaning you can only use the app on the original (first) two.

The logged off devices will automatically disappear next month because they then don’t count anymore. These logged off devices are displayed since 5.1 (beta) to add some transparency to which devices count towards the limit.

[paul69]

Hi @corjan-meijerink
Many thanks for the update. I was not aware of the 4 in a month rule, not that I broke that.
Anyway, I will not install the app on my new rugged tablet until the others have disappeared for fear of breaking the rules or having my account blocked.
My understanding was that I was not permitted to use more than two devices at the same time, which I adhered to.
Obviously I have misunderstood the ruling, but thanks again for info
Ta

[paul69]

Hi again @corjan-meijerink
Just for clarification, I have never used the galaxy A41 for navigation this was purely to export routes, and the last time the RT3 was used for navigation was summer 2024.

[Corjan Meijerink]

For privacy sensitive information, please create a support ticket.
We won't answer these specific questions on the forum.
Support can see exactly which devices logged activity at which dates.