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  4. 4.1.3 - Not working offline

4.1.3 - Not working offline

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • M. Schrijverundefined Offline
    M. Schrijverundefined Offline
    M. Schrijver
    Valued contributor
    wrote on last edited by
    #7

    Do you have roaming enabled. Offcourse only necessary when you are not in our own country.

    (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

    ATLastundefined 2 Replies Last reply
    0
    • ATLastundefined ATLast

      @Con-Hennekens said in 4.1.3 - Not working offline:

      I am NOT using track, I just set a destination and let the program calculate it.

      When you are using curvy road options, you are actually driving a track. If you used the straight line when setting your destination, it is an AtoB route.

      I don't think this is an explanation as I set the route on the smartphone on a wifi and it doesn't matter if I choose straight or curvy route.
      However, it matters when I have poor or no mobile Internet connexion : I can't then get any route, straight or curvy.

      Con Hennekensundefined Online
      Con Hennekensundefined Online
      Con Hennekens
      Alpha tester
      wrote on last edited by
      #8

      @ATLast, if it happens at straight routes, it is very likely that, despite being confident that you have the maps downloaded for offline use (all needed regions...?) , you actually have not 😉 . Are you aware of the fact that the last version removed the possibility to download maps to your SD card? If you had them on SD card, you will have to redownload them to local memory (due to a problem with the HERE SDK).

      Can you make screenshots of the downloaded map overview? If maps are actually present, I would be interested in your shared route.

      I am just an enthusiastic MRA user, and hope you will be one too!

      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

      ATLastundefined 1 Reply Last reply
      0
      • M. Schrijverundefined M. Schrijver

        Do you have roaming enabled. Offcourse only necessary when you are not in our own country.

        ATLastundefined Offline
        ATLastundefined Offline
        ATLast
        wrote on last edited by
        #9

        @M-Schrijver said in 4.1.3 - Not working offline:

        Do you have roaming enabled. Offcourse only necessary when you are not in our own country.

        Yes, of course, and it shows in the screenshots.
        I did a few tests to make sure: mails/whatsapp/papars were accessible.

        1 Reply Last reply
        0
        • Con Hennekensundefined Con Hennekens

          @ATLast, if it happens at straight routes, it is very likely that, despite being confident that you have the maps downloaded for offline use (all needed regions...?) , you actually have not 😉 . Are you aware of the fact that the last version removed the possibility to download maps to your SD card? If you had them on SD card, you will have to redownload them to local memory (due to a problem with the HERE SDK).

          Can you make screenshots of the downloaded map overview? If maps are actually present, I would be interested in your shared route.

          ATLastundefined Offline
          ATLastundefined Offline
          ATLast
          wrote on last edited by
          #10

          @Con-Hennekens said in 4.1.3 - Not working offline:

          @ATLast, if it happens at straight routes, it is very likely that, despite being confident that you have the maps downloaded for offline use (all needed regions...?) , you actually have not . Are you aware of the fact that the last version removed the possibility to download maps to your SD card? If you had them on SD card, you will have to redownload them to local memory (due to a problem with the HERE SDK).
          Can you make screenshots of the downloaded map overview? If maps are actually present, I would be interested in your shared route.

          Yes, all the maps were downloaded and up-to-date as we have to download them everytime they release a new version.
          Screenshots here.
          By the way, I'm not a total newbie: I work as an IT and use other programs: Waze, maps, Osmand... And I tried several others to et what I'm looking for. Myrouteapp can deliver what I want, but is still too buggy.
          I will post another problem I've run into yesterday.Capture d'écran 2024-05-27 150123.jpg Capture d'écran 2024-05-27 150208.png

          Con Hennekensundefined 1 Reply Last reply
          0
          • M. Schrijverundefined M. Schrijver

            Do you have roaming enabled. Offcourse only necessary when you are not in our own country.

            ATLastundefined Offline
            ATLastundefined Offline
            ATLast
            wrote on last edited by
            #11

            @M-Schrijver said in 4.1.3 - Not working offline:

            Do you have roaming enabled. Offcourse only necessary when you are not in our own country.

            I even switched from 5G to LTE in case the roaming operator would prevent me to use its 5G network.

            But, once again, none of this should apply if the application would work offline as it should.

            RetiredWingManundefined 1 Reply Last reply
            0
            • ATLastundefined ATLast

              @M-Schrijver said in 4.1.3 - Not working offline:

              Do you have roaming enabled. Offcourse only necessary when you are not in our own country.

              I even switched from 5G to LTE in case the roaming operator would prevent me to use its 5G network.

              But, once again, none of this should apply if the application would work offline as it should.

              RetiredWingManundefined Offline
              RetiredWingManundefined Offline
              RetiredWingMan
              Valued contributor
              wrote on last edited by RetiredWingMan
              #12

              @ATLast. I have to agree with Con Hennekens that you must be missing an area map. I tried playing with various options. Note, if I have no internet then the curvy options are not available. I have offline navigation turned on.

              Internet connection NOT available: if I don't have downloaded maps I can't even get this far.
              Screenshot_20240527_100713.jpg

              Internet connection available:
              Screenshot_20240527_100825.jpg

              2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

              ATLastundefined 2 Replies Last reply
              0
              • ATLastundefined ATLast

                @Con-Hennekens said in 4.1.3 - Not working offline:

                @ATLast, if it happens at straight routes, it is very likely that, despite being confident that you have the maps downloaded for offline use (all needed regions...?) , you actually have not . Are you aware of the fact that the last version removed the possibility to download maps to your SD card? If you had them on SD card, you will have to redownload them to local memory (due to a problem with the HERE SDK).
                Can you make screenshots of the downloaded map overview? If maps are actually present, I would be interested in your shared route.

                Yes, all the maps were downloaded and up-to-date as we have to download them everytime they release a new version.
                Screenshots here.
                By the way, I'm not a total newbie: I work as an IT and use other programs: Waze, maps, Osmand... And I tried several others to et what I'm looking for. Myrouteapp can deliver what I want, but is still too buggy.
                I will post another problem I've run into yesterday.Capture d'écran 2024-05-27 150123.jpg Capture d'écran 2024-05-27 150208.png

                Con Hennekensundefined Online
                Con Hennekensundefined Online
                Con Hennekens
                Alpha tester
                wrote on last edited by
                #13

                @ATLast, are you willing to share the route? If you don't want it pubic, you may sent me a link by DM.

                I am just an enthusiastic MRA user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                RetiredWingManundefined 1 Reply Last reply
                0
                • Con Hennekensundefined Con Hennekens

                  @ATLast, are you willing to share the route? If you don't want it pubic, you may sent me a link by DM.

                  RetiredWingManundefined Offline
                  RetiredWingManundefined Offline
                  RetiredWingMan
                  Valued contributor
                  wrote on last edited by
                  #14

                  @Con-Hennekens if I understand correctly, he does not have a route. He is using search to generate an A to B route.

                  2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                  Con Hennekensundefined ATLastundefined 2 Replies Last reply
                  0
                  • RetiredWingManundefined RetiredWingMan

                    @Con-Hennekens if I understand correctly, he does not have a route. He is using search to generate an A to B route.

                    Con Hennekensundefined Online
                    Con Hennekensundefined Online
                    Con Hennekens
                    Alpha tester
                    wrote on last edited by
                    #15

                    @RetiredWingMan, yes of course, you are right.

                    I am just an enthusiastic MRA user, and hope you will be one too!

                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                    1 Reply Last reply
                    0
                    • RetiredWingManundefined RetiredWingMan

                      @Con-Hennekens if I understand correctly, he does not have a route. He is using search to generate an A to B route.

                      ATLastundefined Offline
                      ATLastundefined Offline
                      ATLast
                      wrote on last edited by
                      #16

                      @RetiredWingMan said in 4.1.3 - Not working offline:

                      if I understand correctly, he does not have a route. He is using search to generate an A to B route.

                      Correct.

                      1 Reply Last reply
                      0
                      • RetiredWingManundefined RetiredWingMan

                        @ATLast. I have to agree with Con Hennekens that you must be missing an area map. I tried playing with various options. Note, if I have no internet then the curvy options are not available. I have offline navigation turned on.

                        Internet connection NOT available: if I don't have downloaded maps I can't even get this far.
                        Screenshot_20240527_100713.jpg

                        Internet connection available:
                        Screenshot_20240527_100825.jpg

                        ATLastundefined Offline
                        ATLastundefined Offline
                        ATLast
                        wrote on last edited by
                        #17

                        @RetiredWingMan said in 4.1.3 - Not working offline:

                        I have to agree with Con Hennekens that you must be missing an area map.

                        Well, look at the screenshots of the status of the offline maps I posted : you will see the maps of Belgium and France are downloaded.
                        If you press the X button on the right, the program will propose you to remove them.

                        By the way, before I leave, I always check that, basic precaution.when I go abroad.

                        RetiredWingManundefined 1 Reply Last reply
                        0
                        • M. Schrijverundefined Offline
                          M. Schrijverundefined Offline
                          M. Schrijver
                          Valued contributor
                          wrote on last edited by
                          #18

                          @ATLast
                          When i try it on my phone. I see a different with your screenshots.
                          My endpoint is placed on the road. Yours is not. Could this have something to do the problem.

                          If i translate the French error message. I says something like it cannot the reach the destination

                          (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

                          ATLastundefined 1 Reply Last reply
                          0
                          • ATLastundefined ATLast

                            @RetiredWingMan said in 4.1.3 - Not working offline:

                            I have to agree with Con Hennekens that you must be missing an area map.

                            Well, look at the screenshots of the status of the offline maps I posted : you will see the maps of Belgium and France are downloaded.
                            If you press the X button on the right, the program will propose you to remove them.

                            By the way, before I leave, I always check that, basic precaution.when I go abroad.

                            RetiredWingManundefined Offline
                            RetiredWingManundefined Offline
                            RetiredWingMan
                            Valued contributor
                            wrote on last edited by
                            #19

                            @ATLast sorry, I can't help any more from here (Canada). I suggest you enter a Support request. Perhaps they can figure out the problem.

                            2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                            ATLastundefined 1 Reply Last reply
                            0
                            • RetiredWingManundefined RetiredWingMan

                              @ATLast sorry, I can't help any more from here (Canada). I suggest you enter a Support request. Perhaps they can figure out the problem.

                              ATLastundefined Offline
                              ATLastundefined Offline
                              ATLast
                              wrote on last edited by
                              #20

                              @RetiredWingMan said in 4.1.3 - Not working offline:

                              sorry, I can't help any more from here (Canada). I suggest you enter a Support request. Perhaps they can figure out the problem.

                              Thank you a lot for your time and your suggestions.
                              I hope the people @mra read these posts...

                              1 Reply Last reply
                              0
                              • M. Schrijverundefined M. Schrijver

                                @ATLast
                                When i try it on my phone. I see a different with your screenshots.
                                My endpoint is placed on the road. Yours is not. Could this have something to do the problem.

                                If i translate the French error message. I says something like it cannot the reach the destination

                                ATLastundefined Offline
                                ATLastundefined Offline
                                ATLast
                                wrote on last edited by
                                #21

                                @M-Schrijver said in 4.1.3 - Not working offline:

                                My endpoint is placed on the road. Yours is not. Could this have something to do the problem.

                                The endpoint is set by the program: I simply enter the address.

                                M. Schrijverundefined 1 Reply Last reply
                                0
                                • RetiredWingManundefined RetiredWingMan

                                  @ATLast. I have to agree with Con Hennekens that you must be missing an area map. I tried playing with various options. Note, if I have no internet then the curvy options are not available. I have offline navigation turned on.

                                  Internet connection NOT available: if I don't have downloaded maps I can't even get this far.
                                  Screenshot_20240527_100713.jpg

                                  Internet connection available:
                                  Screenshot_20240527_100825.jpg

                                  ATLastundefined Offline
                                  ATLastundefined Offline
                                  ATLast
                                  wrote on last edited by
                                  #22

                                  @RetiredWingMan said in 4.1.3 - Not working offline:

                                  I have to agree with Con Hennekens that you must be missing an area map. I tried playing with various options. Note, if I have no internet then the curvy options are not available. I have offline navigation turned on.
                                  Internet connection NOT available: if I don't have downloaded maps I can't even get this far.

                                  But that doesn't match the situation I was in: if you look at the screenshots I posted when I was facing the problem, you'll see there was a 5G connexion.
                                  I don't rule out a "special" behaviour of the French roaming operator but, as I said, I conducted a few tests on my own to check if the Internet was available or not: the New York Times refreshed its page and mails and Whatsapp were ok.

                                  1 Reply Last reply
                                  0
                                  • ATLastundefined ATLast

                                    @M-Schrijver said in 4.1.3 - Not working offline:

                                    My endpoint is placed on the road. Yours is not. Could this have something to do the problem.

                                    The endpoint is set by the program: I simply enter the address.

                                    M. Schrijverundefined Offline
                                    M. Schrijverundefined Offline
                                    M. Schrijver
                                    Valued contributor
                                    wrote on last edited by
                                    #23

                                    @ATLast
                                    I did also and mine is put in middle of the road. I enter the address i could read from your screenshots

                                    (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

                                    ATLastundefined 1 Reply Last reply
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                                    • M. Schrijverundefined M. Schrijver

                                      @ATLast
                                      I did also and mine is put in middle of the road. I enter the address i could read from your screenshots

                                      ATLastundefined Offline
                                      ATLastundefined Offline
                                      ATLast
                                      wrote on last edited by
                                      #24

                                      @M-Schrijver said in 4.1.3 - Not working offline:

                                      I did also and mine is put in middle of the road. I enter the address i could read from your screenshots

                                      I use a Google Pixel 8 Pro on Android 14, are you on Android ?
                                      It is strange that you cannot get the same result as me.

                                      1 Reply Last reply
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                                      • M. Schrijverundefined Offline
                                        M. Schrijverundefined Offline
                                        M. Schrijver
                                        Valued contributor
                                        wrote on last edited by
                                        #25

                                        Yes Pixel 6 Pro and Android 14

                                        Screenshot_20240528-202923.png

                                        (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

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