Positionally during navigation

[João Miranda]

I have a Xiaomi Note 12 Pro+ 5G and I can't navigate, considering that the app can't place me in the exact location I am during navigation.
When opening the app and following a given route, the app places me in the exact location and most of the time, my location identifier moves according to my movements, however, after a few seconds, my location pointer goes positioning itself in a different location from where I am, remaining static in that location, and as I move around, it positions me in other locations, remaining static in that location. When jumping from location to location, an alternative route appears to me, but it actually has nothing to do with the route I should follow because my positioning is wrong. Either position me on another road or in a place where there are no roads.
When opening maps and navigating through it, I don't have any problems.
It is important to note that I have downloaded the map of the country where I am.
With this problem it is completely impossible to navigate with MyRoute.
Suggestions for resolving this problem?
Thanks

[Con Hennekens]

@João-Miranda, this is a problem that some users suffered from. There have been steps made in the upcoming / or by now just released version. Check the app store to see if there is an update?

[João Miranda]

@Con-Hennekens yes, i have the lastest versin. I even uninstalled ir and reinstalled it.
I have the versin 4.1.3 - 311

[Con Hennekens]

@João-Miranda, no, then I have no clue about your problem. I can only advise to open a support ticket at https://www.myrouteapp.com/support

[João Miranda]

@Con-Hennekens thanks.