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Downloading Regions stuck

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Ron Blockundefined Offline
    Ron Blockundefined Offline
    Ron Block
    wrote on last edited by
    #1

    I'm trying to download an entire region (US) and it keeps getting stuck. I have plenty of storage room left so that's not the issue. I have about half of the States downloaded. I tried restarting the tablet and the app. Still gets stuck. Any ideas?

    GT JWRundefined TomOnTourundefined 2 Replies Last reply
    0
    • Ron Blockundefined Ron Block

      I'm trying to download an entire region (US) and it keeps getting stuck. I have plenty of storage room left so that's not the issue. I have about half of the States downloaded. I tried restarting the tablet and the app. Still gets stuck. Any ideas?

      GT JWRundefined Offline
      GT JWRundefined Offline
      GT JWR
      Valued contributor
      wrote on last edited by
      #2

      @Ron-Block download state by state. For some reason, the entire region has never been able to be downloaded at once - a known issue, not sure if it will be rectified or not.

      Ron Blockundefined 1 Reply Last reply
      1
      • Ron Blockundefined Ron Block

        I'm trying to download an entire region (US) and it keeps getting stuck. I have plenty of storage room left so that's not the issue. I have about half of the States downloaded. I tried restarting the tablet and the app. Still gets stuck. Any ideas?

        TomOnTourundefined Offline
        TomOnTourundefined Offline
        TomOnTour
        wrote on last edited by
        #3

        @Ron-Block Hi Rom,
        I had the same issue with Europe: Download of the full region always failed, but downloading country by country worked fine.
        Try state by state!

        MyRoute-APP Navigation Next Lifetime (4.3.9)
        iPhone 12 Pro (iOS 18.5)
        on KTM 1290 Super Adventure R (model 2022)

        MRA Routeplanner (Lifetime Gold)
        using iPad Pro (iPadOS 18.5) and Macbook Air (macOS 15.5)

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        • GT JWRundefined GT JWR

          @Ron-Block download state by state. For some reason, the entire region has never been able to be downloaded at once - a known issue, not sure if it will be rectified or not.

          Ron Blockundefined Offline
          Ron Blockundefined Offline
          Ron Block
          wrote on last edited by
          #4

          @GT-JWR But now I don't have the option of State by State. When I go to the United States, it only gives me the option of refreshing the whole region download. It shows the states that are already downloaded. I can't go to the individual states. They are all greyed out.

          Con Hennekensundefined 1 Reply Last reply
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          • Ron Blockundefined Ron Block

            @GT-JWR But now I don't have the option of State by State. When I go to the United States, it only gives me the option of refreshing the whole region download. It shows the states that are already downloaded. I can't go to the individual states. They are all greyed out.

            Con Hennekensundefined Offline
            Con Hennekensundefined Offline
            Con Hennekens
            Alpha tester
            wrote on last edited by
            #5

            @Ron-Block, I guess you are talking about updating, not downloading (fisrt time). But you are right, when updating the app does a re-download of all previously downloaded maps. Downloading that much information at once is prone to errors, like you are experiencing. The (simple) advice is to download only the states you really need 😉 . What helps the download to complete is to leave your phone alone while downloading and don't do other things with it simultaneously. Don't have it switch between networks ahile the download runs.

            To comfort you, I can tell that an interrupted download will continue where it left off if you restart the download. It just takes a moment for the app to index what it already has downloaded earlier.

            Hopefully sometime in the future the update will be smart enough to only download deltas (changes between the current and the new map segments).

            I am just an enthusiastic MRA user, and hope you will be one too!

            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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            • Ron Blockundefined Offline
              Ron Blockundefined Offline
              Ron Block
              wrote on last edited by
              #6

              I ended up removing the app and reinstalling it. I then downloaded all the offline maps a few at a time with no issues. Thank you!

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