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  4. cannot get the latest map update (Europe 17GB)

cannot get the latest map update (Europe 17GB)

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Inge Bakermansundefined Inge Bakermans

    Just tried to update my maps - Europe 17GB - buit get the message that somehow the latest map update cannot be downloaded.

    Anyone having the same problem?

    Also I cannot discard/ end the choice of latest map update Europe to updating separate countries. Anyone having an idea about how to do this?

    Am trying the update on my Samsung S10+. Which has plenty internal storage left.

    Con Hennekensundefined Offline
    Con Hennekensundefined Offline
    Con Hennekens
    Alpha tester
    wrote on last edited by Con Hennekens
    #3

    @Inge-Bakermans, for some extra clarification: What @Corjan-Meijerink means is that you can still fetch the latest map version, but the update function cannot get information on the latest version from the HERE servers. I you want to be sure you have the latest map, you can delete the map and re-download it. That will always be the latest available version. HERE needs to fix this of course. But be aware that changes between versions are VERY small.

    EDIT: appears to be incorrect, see @Corjan-Meijerink his reply below

    I am just an enthusiastic MRA user, and hope you will be one too!

    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

    Corjan Meijerinkundefined 1 Reply Last reply
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    • Con Hennekensundefined Con Hennekens

      @Inge-Bakermans, for some extra clarification: What @Corjan-Meijerink means is that you can still fetch the latest map version, but the update function cannot get information on the latest version from the HERE servers. I you want to be sure you have the latest map, you can delete the map and re-download it. That will always be the latest available version. HERE needs to fix this of course. But be aware that changes between versions are VERY small.

      EDIT: appears to be incorrect, see @Corjan-Meijerink his reply below

      Corjan Meijerinkundefined Offline
      Corjan Meijerinkundefined Offline
      Corjan Meijerink
      Developer
      wrote on last edited by
      #4

      @Con-Hennekens that's not true - you will just be downloading the same map again

      Con Hennekensundefined 1 Reply Last reply
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      • Corjan Meijerinkundefined Corjan Meijerink

        @Con-Hennekens that's not true - you will just be downloading the same map again

        Con Hennekensundefined Offline
        Con Hennekensundefined Offline
        Con Hennekens
        Alpha tester
        wrote on last edited by Con Hennekens
        #5

        @Corjan-Meijerink, is it? That's utterly strange. That implies that an older than the latest available map gets downloaded, despite the fact that it does not know which map to download? I could not have thought of that...

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

        Nick Carthewundefined 1 Reply Last reply
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        • Con Hennekensundefined Con Hennekens

          @Corjan-Meijerink, is it? That's utterly strange. That implies that an older than the latest available map gets downloaded, despite the fact that it does not know which map to download? I could not have thought of that...

          Nick Carthewundefined Offline
          Nick Carthewundefined Offline
          Nick Carthew
          RouteXpert
          wrote on last edited by
          #6

          @Con-Hennekens The boffins at HERE work in peculiar ways 😁

          Always willing to help if I can.
          Triumph Tiger 1200 XRT called Tina.
          MRA Navigation Next and SilverFox B8J bar buttons.
          Quadlock wireless mount for IPhone 11.
          Cardo Scala Packtalk Bold.
          TomTom Rider 500. (In the cupboard now)

          Con Hennekensundefined 1 Reply Last reply
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          • Inge Bakermansundefined Offline
            Inge Bakermansundefined Offline
            Inge Bakermans
            wrote on last edited by Inge Bakermans
            #7

            Thanks for all the replies. However not getting updated maps is my main problem. It just does not want to download all the Europe maps. It looks like it stops downloading before the whole region is downloaded. or do I need to give it like 24 hours or so do be able to download the whole region (and being plugged in to electricity)?

            Or is there a way to stop the europe region download and add the countries manually? As for now I cannot change the download setting.

            Rob Verhoeffundefined Con Hennekensundefined 2 Replies Last reply
            0
            • Inge Bakermansundefined Inge Bakermans

              Thanks for all the replies. However not getting updated maps is my main problem. It just does not want to download all the Europe maps. It looks like it stops downloading before the whole region is downloaded. or do I need to give it like 24 hours or so do be able to download the whole region (and being plugged in to electricity)?

              Or is there a way to stop the europe region download and add the countries manually? As for now I cannot change the download setting.

              Rob Verhoeffundefined Offline
              Rob Verhoeffundefined Offline
              Rob Verhoeff
              Alpha tester
              wrote on last edited by
              #8

              @Inge-Bakermans You really need quite a bit of patience when downloading the maps! What helps is a stable WiFi connection. Additionally, it helps to leave your phone undisturbed during the download and prevent the screen from going to sleep. So, temporarily disable the screen lock on your device. Loading country by country is also certainly an option. That way, you can at least see more clearly what the progress is.

              BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
              iOS on iPhone 13 (mounted on Quadlock)
              Apple CarPlay in VW T-Roc (wired)
              Routelab on MacBook Air & iMac (Sequoia & Monterey)

              Inge Bakermansundefined 1 Reply Last reply
              0
              • Inge Bakermansundefined Inge Bakermans

                Thanks for all the replies. However not getting updated maps is my main problem. It just does not want to download all the Europe maps. It looks like it stops downloading before the whole region is downloaded. or do I need to give it like 24 hours or so do be able to download the whole region (and being plugged in to electricity)?

                Or is there a way to stop the europe region download and add the countries manually? As for now I cannot change the download setting.

                Con Hennekensundefined Offline
                Con Hennekensundefined Offline
                Con Hennekens
                Alpha tester
                wrote on last edited by
                #9

                @Inge-Bakermans, Yes, you can go into the European area and download maps of countries one-by-one. Also, if you really think the download is stuck, you can just force close the app. After restarting the app en restarting the download, the download will resume from where it left off.

                I am just an enthusiastic MRA user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                Inge Bakermansundefined 1 Reply Last reply
                0
                • Nick Carthewundefined Nick Carthew

                  @Con-Hennekens The boffins at HERE work in peculiar ways 😁

                  Con Hennekensundefined Offline
                  Con Hennekensundefined Offline
                  Con Hennekens
                  Alpha tester
                  wrote on last edited by
                  #10

                  @Nick-Carthew, Yes they do 😉 Actually Corjan explained the reasoning behind it and I understand it now. I still think HERE could have implemented it more clever, but at least I understand why it works like it works. For the curious (like me), it has to do with guaranteeing the map version that gets downloaded is compatible with the HERE SDK that is used in the app. Not just roads are updated in the maps, but functionality too, so SDK version and map version has to match.

                  I am just an enthusiastic MRA user, and hope you will be one too!

                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                  1 Reply Last reply
                  0
                  • Rob Verhoeffundefined Rob Verhoeff

                    @Inge-Bakermans You really need quite a bit of patience when downloading the maps! What helps is a stable WiFi connection. Additionally, it helps to leave your phone undisturbed during the download and prevent the screen from going to sleep. So, temporarily disable the screen lock on your device. Loading country by country is also certainly an option. That way, you can at least see more clearly what the progress is.

                    Inge Bakermansundefined Offline
                    Inge Bakermansundefined Offline
                    Inge Bakermans
                    wrote on last edited by
                    #11

                    @Rob-Verhoeff Thanks Rob, I will try it with switching of the screen lock.

                    1 Reply Last reply
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                    • Con Hennekensundefined Con Hennekens

                      @Inge-Bakermans, Yes, you can go into the European area and download maps of countries one-by-one. Also, if you really think the download is stuck, you can just force close the app. After restarting the app en restarting the download, the download will resume from where it left off.

                      Inge Bakermansundefined Offline
                      Inge Bakermansundefined Offline
                      Inge Bakermans
                      wrote on last edited by
                      #12

                      @Con-Hennekens I now unfortunately cannot download the countries seperately. Since it is stuck in "can only download Europe". I no longer can tap the separate countries.

                      Con Hennekensundefined 1 Reply Last reply
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                      • Inge Bakermansundefined Inge Bakermans

                        @Con-Hennekens I now unfortunately cannot download the countries seperately. Since it is stuck in "can only download Europe". I no longer can tap the separate countries.

                        Con Hennekensundefined Offline
                        Con Hennekensundefined Offline
                        Con Hennekens
                        Alpha tester
                        wrote on last edited by
                        #13

                        @Inge-Bakermans, hmm, maybe in your case it is better to start with a blanc sheet ;-). Close the app. Go into your android system settings - apps - apps - search for MyRoute-app and select it - storage - delete storage. Then start the app again, restart the download. The app might ask you tr re-login.

                        I am just an enthusiastic MRA user, and hope you will be one too!

                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                        Inge Bakermansundefined 1 Reply Last reply
                        0
                        • Con Hennekensundefined Con Hennekens

                          @Inge-Bakermans, hmm, maybe in your case it is better to start with a blanc sheet ;-). Close the app. Go into your android system settings - apps - apps - search for MyRoute-app and select it - storage - delete storage. Then start the app again, restart the download. The app might ask you tr re-login.

                          Inge Bakermansundefined Offline
                          Inge Bakermansundefined Offline
                          Inge Bakermans
                          wrote on last edited by
                          #14

                          @Con-Hennekens Ok, will do that then - thanks for the advice 👍

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