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    Issue with 4.0.0 185

    [Beta] Problems, Bugs and other Issues
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    • Vince Hyde
      Vince Hyde last edited by

      although my beta version looked fine I decided to install the public version so I left the test and downloaded the new public version. I have logged in and it has all my map folders but if I try to navigate it asks me to subscribe.

      after this, I re-joined the beta test and re-downloaded the beta and it asks the same. to subscribe?

      Corjan Meijerink 1 Reply Last reply Reply Quote -1
      • Corjan Meijerink
        Corjan Meijerink administrator @Vince Hyde last edited by

        @Vince-Hyde are you logged in with the right account? Otherwise it’s best to contact support about this matter. Check your account page on mra for that email to see if you indeed have the correct licenses (https://www.myrouteapp.com/account)

        Vince Hyde 1 Reply Last reply Reply Quote 0
        • Vince Hyde
          Vince Hyde @Corjan Meijerink last edited by

          @Corjan-Meijerink I only have one account, I have lifetime gold on both and it shows all my maps so I do not understand why it thinks I need to subscribe.

          Corjan Meijerink 1 Reply Last reply Reply Quote 0
          • Corjan Meijerink
            Corjan Meijerink administrator @Vince Hyde last edited by

            @Vince-Hyde but do you also have Navigation? πŸ˜‰ Gold is another product.

            Otherwise best to contact support!

            Vince Hyde 2 Replies Last reply Reply Quote 0
            • Vince Hyde
              Vince Hyde @Corjan Meijerink last edited by

              @Corjan-Meijerink Yes that's how I became a beta tester, I thought

              1 Reply Last reply Reply Quote 0
              • Vince Hyde
                Vince Hyde @Corjan Meijerink last edited by

                @Corjan-Meijerink If I open a route it shows everything but the nav is in grey if I press the navigation it puts a message! Screenshot_20230620_091633.jpg

                then if i click on trial i get Screenshot_20230620_091643.jpg

                and if i press to open shop i see Screenshot_20230620_091707.jpg

                Screenshot_20230620_091714.jpg

                Vince Hyde 1 Reply Last reply Reply Quote 0
                • Vince Hyde
                  Vince Hyde @Vince Hyde last edited by

                  @Vince-Hyde if i try to look at the account page all i see is the bit at the bottom with no sign out bit and the back arrow doesn't work and I have to close the appScreenshot_20230620_140050.jpg

                  1 Reply Last reply Reply Quote 0
                  • Corjan Meijerink
                    Corjan Meijerink administrator last edited by

                    The issue has been fixed! Please see this announcement: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                    TerWalle 1 Reply Last reply Reply Quote 0
                    • alan cookson
                      alan cookson last edited by

                      I am experiencing the same problems i am lifetime gold and lifetime navigation but am getting exactly the same screens as Vince is there a problem with logging in?

                      Con Hennekens 1 Reply Last reply Reply Quote 0
                      • TerWalle
                        TerWalle @Corjan Meijerink last edited by

                        @Corjan-Meijerink for me the problem has not been solved. I cannot log in anymore. However My routes are still in the app

                        1 Reply Last reply Reply Quote -1
                        • Con Hennekens
                          Con Hennekens @alan cookson last edited by Con Hennekens

                          @alan-cookson and @TerWalle, did you guys install the update? It was released just 2 hours ago...

                          I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
                          I am just an enthusiastic user, and hope you will be one too!

                          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                          Hans Mester 1 Reply Last reply Reply Quote 0
                          • Hans Mester
                            Hans Mester @Con Hennekens last edited by

                            @Con-Hennekens It's not yet in the Play Store (Almere, Netherlands)

                            Con Hennekens 1 Reply Last reply Reply Quote 0
                            • Corjan Meijerink
                              Corjan Meijerink administrator last edited by

                              Correct! Update (4.0.1 - 188) is being processed. This should solve the issue.

                              1 Reply Last reply Reply Quote 0
                              • Con Hennekens
                                Con Hennekens @Hans Mester last edited by

                                @Hans-Mester, it is now... πŸ˜‰

                                I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
                                I am just an enthusiastic user, and hope you will be one too!

                                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                1 Reply Last reply Reply Quote 0
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